Philippines · On-site
Job Description As a Freight Tracker you will be responsible for monitoring and tracking the movement of shipments from origin to destination. You will play a crucial role in ensuring timely delivery, maintaining accurat…
Skills: Shipment Tracking, Logistics Coordination, Real-time Monitoring, Problem Solving, English Communication
Remote Solely
Job Title: Customer Care Team Member Date: 2/7/24 Reports To: Campaign Supervisor Function: Inbound & Warm Outbound Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to…
Skills: Customer Service, Technical Support, Billing Support, Retention, Critical Thinking
Remote Solely
Job Title: Tier 2 Customer Care Team Member Date: 5/14/24 Reports To: (role, not name) Customer Care Supervisor Function: Inbound Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose…
Skills: Technical Support, Customer Service, Troubleshooting, Analytical Thinking, Problem Solving
On-site
Overview of Job Responsibilities The Customer Care Manager will lead a team of Call Center Supervisors by providing them with direction, support, and career development. Demonstrate innovation by enhancing or creating pr…
Skills: Leadership, Call Center Management, Staffing Planning, Budget Management, Performance Management
United States · Remote OK
Semiconductor Support Technician Who We Are Harte Hanks is (NASDAQ: HHS) Business Experience Orchestrator (BXO) — a strategic partner that integrates strategy, data, technology, people, and operations to drive reve…
Skills: Technical Support, Semiconductor Product Knowledge, Schematics Interpretation, Datasheet Analysis, Customer Relationship Management
Philippines · On-site
Overview of Job Responsibilities QA analysts work to determine the root cause of defects to prevent recurrence of the issues and quality problems. The quality assurance analyst uses data collected from monitoring and tes…
Skills: Quality Assurance, Root Cause Analysis, Transaction Monitoring, Data Analysis, Performance Feedback
Philippines · On-site
About the Role: The Workforce Supervisor based in Manila will play a pivotal role in overseeing and optimizing workforce operations within the professional, scientific, and technical services sector. This position is res…
Skills: External Stakeholder Management, People Skills, Data Analysis, Project Management, Advanced Analytics
Remote Solely
Business Development Representative Who We Are Harte Hanks is (NASDAQ: HHS) Business Experience Orchestrator (BXO) — a strategic partner that integrates strategy, data, technology, people, and operations to drive r…
Skills: B2B Sales, Cold Calling, Lead Generation, Salesforce.com, SalesLoft
United States · Remote Solely
ADP Inbound-Lead Development Representative-Spanish Who We Are Harte Hanks (NASDAQ: HHS) is a Business Experience Orchestrator (BXO) — a strategic partner that integrates strategy, data, technology, people, and ope…
Skills: Customer Service, Technical Support, Bilingual English and Spanish, De-escalation, CRM Experience
On-site
Position Summary: Continuously monitors Real Time Adherence (RTA) to identify queues, maintain service levels and Average Speed Answer (ASA), identify unproductive associates, and manage areas with usual calling patterns…
Skills: Real Time Adherence, Workforce Management, Call Volume Management, Staffing Adjustments, Call Routing Strategy
On-site
Overview of Job Responsibilities Primarily responsible for all IT Helpdesk Level 1 tickets, that these are all accepted and assigned within the service level. Ensures that all tickets are dealt with accordingly, level 2 …
Skills: IT Helpdesk, Technical Troubleshooting, SLA Management, Incident Escalation, Root Cause Analysis
Philippines · On-site
Overview of Job Responsibilities The Quality Assurance Manager manages and oversees the Quality Assurance Assistant Manager and a team of Quality Assurance Supervisors by delegating tasks, evaluating their performance, a…
Skills: Leadership, Team Management, Problem Solving, Project Management, Root Cause Analysis
Greenville, South Carolina, United States · On-site
Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics, and actionable insights combined with…
Skills: Customer Service, Analytical Thinking, Case Management, Problem Solving, Computer Literacy
Greenville, South Carolina, United States · On-site
Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics, and actionable insights combined with…
Skills: Customer Service, Analytical Thinking, Case Management, Problem Solving, Professional Communication
Greenville, South Carolina, United States · On-site
Who We Are Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics, and actionable insights combined with…
Skills: Customer Service, Analytical Thinking, Case Management, Problem Solving, Computer Literacy
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The role involves monitoring and tracking shipments from origin to destination to ensure on-time delivery. It requires maintaining accurate records and communicating updates to stakeholders and drivers to resolve delivery issues.
Candidates must have strong English communication skills and proficiency in Microsoft Office and tracking software. Organizational skills and the ability to make quick decisions under pressure are essential.
Job Description
Responsibilities:
Qualifications
We are The Customer Company® — a global leader in Customer Experience (CX), Omnichannel Marketing, Data Services, Customer Care, Fulfillment, and Logistics. For nearly 100 years, Harte Hanks has helped brands grow closer to customers by delivering real business outcomes—powered by strategy, empathy, and data. 🔑 What Sets Us Apart Omnichannel Marketing & Data Services: From data cleansing, enrichment, and segmentation to fully integrated direct and digital campaigns, we connect brands with the right people at the right time—driving relevance, engagement, and results. Customer Care: Outsourced customer service with a human-first approach—turning friction into loyalty and brand love. Fulfillment & Logistics: We manage 4M+ packages and 4B+ mail pieces annually with 99.98% accuracy—spanning ecommerce, kitting, point-of-purchase, and product recalls. Supply Chain Optimization: Our Allink360™ TMS platform leverages analytics and a 9K+ carrier network to move 1.3B+ pounds of freight annually with precision and speed. 🌎 Who We Serve We partner with leading brands across CPG, pharma, retail, B2B, and ecommerce. Our average client tenure exceeds 12 years, built on trust, transparency, and tangible ROI. 🚀 Why Harte Hanks? We offer fully integrated solutions across data, marketing, customer care, fulfillment, and logistics—so your customers feel known, valued, and served at every step of the journey. 🧩 Specialties Data Services • Omnichannel Marketing • CRM • Demand Gen • CX Strategy • Customer Care • eCommerce Fulfillment • Print & Sample Fulfillment • Product Recalls • 3PL • TMS • Analytics • Direct Marketing • Supply Chain Optimization
Offices: 2 Executive Drive, Chelmsford, MA 01824, US · Wyvern House, Grays, England RM17 6, GB · Park Ekkelgarden, Hasselt, Flemish Region 3500, BE · 6700 Orville Road, Kansas City, Kansas 66102, US · 600 N Bedford St, East Bridgewater, Massachusetts 02333, US
We are The Customer Company® — a global leader in Customer Experience (CX), Omnichannel Marketing, Data Services, Customer Care, Fulfillment, and Logistics. For nearly 100 years, Harte Hanks has helped brands grow closer to customers by delivering real business outcomes—powered by strategy, empathy, and data. 🔑 What Sets Us Apart Omnichannel Marketing & Data Services: From data cleansing, enrichment, and segmentation to fully integrated direct and digital campaigns, we connect brands with the right people at the right time—driving relevance, engagement, and results. Customer Care: Outsourced customer service with a human-first approach—turning friction into loyalty and brand love. Fulfillment & Logistics: We manage 4M+ packages and 4B+ mail pieces annually with 99.98% accuracy—spanning ecommerce, kitting, point-of-purchase, and product recalls. Supply Chain Optimization: Our Allink360™ TMS platform leverages analytics and a 9K+ carrier network to move 1.3B+ pounds of freight annually with precision and speed. 🌎 Who We Serve We partner with leading brands across CPG, pharma, retail, B2B, and ecommerce. Our average client tenure exceeds 12 years, built on trust, transparency, and tangible ROI. 🚀 Why Harte Hanks? We offer fully integrated solutions across data, marketing, customer care, fulfillment, and logistics—so your customers feel known, valued, and served at every step of the journey. 🧩 Specialties Data Services • Omnichannel Marketing • CRM • Demand Gen • CX Strategy • Customer Care • eCommerce Fulfillment • Print & Sample Fulfillment • Product Recalls • 3PL • TMS • Analytics • Direct Marketing • Supply Chain Optimization
Offices: 2 Executive Drive, Chelmsford, MA 01824, US · Wyvern House, Grays, England RM17 6, GB · Park Ekkelgarden, Hasselt, Flemish Region 3500, BE · 6700 Orville Road, Kansas City, Kansas 66102, US · 600 N Bedford St, East Bridgewater, Massachusetts 02333, US
