Renton, Washington, United States · On-site
$36/hr–$41/hr
Description Job Summary: The Information Technology (IT) Help Desk Specialist provides first-line technical support for employees and supports the day-to-day reliability, security, and usability of company information te…
Skills: Technical Support, Jira, Microsoft Entra ID, Active Directory, Windows
Renton, Washington, United States • On-site
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Provide first-line technical support by managing JIRA tickets and resolving hardware, software, and network issues for employees. Maintain IT infrastructure, security protocols, and user accounts across multiple operating systems.
Requires relevant IT education or experience with strong communication skills and proficiency in Microsoft Entra ID and Active Directory. A bachelor's degree and certifications like CompTIA A+ or Network+ are preferred.
Description
Job Summary:
The Information Technology (IT) Help Desk Specialist provides first-line technical support for employees and supports the day-to-day reliability, security, and usability of company information technology systems. This IT role is responsible for receiving, documenting, prioritizing, resolving, and escalating support requests through the JIRA ticketing system. The position supports computer hardware, software, operating systems, user accounts, peripherals, networking, backups, inventory, IT training, and continuous improvement of IT support processes while maintaining a professional and service-oriented attitude.
1. Manage JIRA support tickets with accurate status, troubleshooting notes, resolutions, and follow-up actions. Provide timely end-user support in person, by phone, email, remote tools, and the approved ticketing process.
2. Install, configure, deploy, maintain, and troubleshoot computers, mobile devices, printers, peripherals, conference room equipment, and other IT assets.
3. Resolve common hardware, software, OS, application, network, VPN, printer, email, access, and account issues across Windows, Mac, and Linux.
4. Support user accounts, password resets, access requests, group updates, and identity tasks in Microsoft Entra ID and Active Directory.
5. Support IT security by following access control, endpoint protection, patching, phishing awareness, data handling, incident reporting, and least-privilege practices.
6. Monitor backups, recovery processes, endpoint health, software updates, and routine operational checks as assigned.
1. Documentation: Maintain IT documentation, knowledge base articles, setup guides, and user instructions.
2. Data Support: Assist with reporting, analytics, spreadsheets, data cleanup, and basic Power BI, Tableau, SQL, Python, or API tasks as assigned.
3. Process Improvement: Support JIRA improvements and recommend practical updates to IT tools, processes, security practices, and user experience.
4. Other IT Support: Support assigned IT initiatives, security operations, equipment moves, onboarding, offboarding, vendor coordination, and related operational tasks.
Requirements
1. Relevant education, experience, certifications, or multifunctional IT experience for a junior support role.
2. Strong verbal and written communication, including explaining technical topics to non-technical users.
3. Professional interpersonal skills and discretion with sensitive or confidential information.
4. Strong organization, time management, follow-through, attention to detail, and ability to manage multiple tickets.
5. Working knowledge of Microsoft Entra ID, Active Directory, Microsoft Office, Windows, Mac, Linux, business applications, hardware, software, networking, printers, and peripherals.
6. Strong troubleshooting, problem-solving, documentation, and root-cause analysis skills.
7. Ability to work independently and on a team, follow procedures, seek help, and escalate appropriately.
8. Ability to communicate professionally in English with employees at all levels.
1. Bachelor's degree in Computer Science, Information Technology, or a related field.
2. Knowledge of IT security best practices, endpoint protection, phishing awareness, access control, and incident reporting.
3. Experience with JIRA, service desk workflows, IT asset management, remote support tools, endpoint management, or knowledge base systems.
4. Familiarity with data analytics tools such as Power BI, Tableau, SQL, Python, API integrations, or similar tools.
5. Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, ITIL Foundation, or equivalent training.
1. Occasional kneeling, pulling, pushing, reaching, crawling under desks, cable handling, and carrying equipment as related to IT support work.
2. Must be able to lift up to 25 pounds at times.
3. May require weekend work, after-hours support, scheduled maintenance windows, or urgent response as business needs require.
Engineering Design & Analysis | Precision Manufacturing | AS9100 | Aviation | Space | Drone
Who We Are: Harper Engineering Co. is a distinguished, employee-owned company renowned for our exceptional designs and manufacturing of top-of-the-line interior hardware for commercial aircraft, located in Renton Washington with a second location in Kent, Washington. At our company, we have fostered a thriving culture of innovation, constantly pushing the boundaries of what is possible. With our commitment to vertical integration, we ensure that every aspect of our products is of the highest quality. These commitments set us apart in the industry. Why You Should Come Work with Us: At Harper Engineering Co., we understand the importance of a healthy work-life balance and the power of a collaborative team environment. We go the extra mile to ensure our team members thrive by offering a highly competitive pay structure, comprehensive benefits package, and generous paid time off. And yes, we even include the week between Christmas and New Year’s off, allowing you to recharge and start the year fresh.
Offices: 700 SW 7th St, Renton, Washington 98057, US · 8320 S 208th St, Kent, Washington, US
Engineering Design & Analysis | Precision Manufacturing | AS9100 | Aviation | Space | Drone
Who We Are: Harper Engineering Co. is a distinguished, employee-owned company renowned for our exceptional designs and manufacturing of top-of-the-line interior hardware for commercial aircraft, located in Renton Washington with a second location in Kent, Washington. At our company, we have fostered a thriving culture of innovation, constantly pushing the boundaries of what is possible. With our commitment to vertical integration, we ensure that every aspect of our products is of the highest quality. These commitments set us apart in the industry. Why You Should Come Work with Us: At Harper Engineering Co., we understand the importance of a healthy work-life balance and the power of a collaborative team environment. We go the extra mile to ensure our team members thrive by offering a highly competitive pay structure, comprehensive benefits package, and generous paid time off. And yes, we even include the week between Christmas and New Year’s off, allowing you to recharge and start the year fresh.
Offices: 700 SW 7th St, Renton, Washington 98057, US · 8320 S 208th St, Kent, Washington, US
