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Jobs at Hampton Inn Manhattan-Madison Square Garden Area (Now Hiring) — 1 open

Hampton Inn Manhattan-Madison Square Garden Area

Guest Service Agent

New York, New York, United States · On-site

Entry level

Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coord…

Skills: Customer Service, Front Desk Operations, Reservation Management, Bookkeeping, Conflict Resolution

Guest Service Agent

Hampton Inn Manhattan-Madison Square Garden Area

New York, New York, United States • On-site

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Entry level

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  • Full-time
  • high school
  • Medical Insurance, Dental Insurance, Vision Health Insurance, Paid Time Off, 401k Company Match, Daily Pay
  • Posted 4d ago
  • Apply by Jul 31
  • ~40 hrs/week

Responsibilities

The Guest Service Agent is responsible for greeting and registering guests, managing reservations, and handling payments while ensuring high levels of guest satisfaction. They also perform bookkeeping activities and assist in other hotel areas such as the breakfast room or luggage handling as needed.

Requirements

Candidates should have a high school diploma or equivalent and previous customer service experience. Familiarity with Property Management Systems (PMS) is preferred.

Full job description

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

 

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

 

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

 

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

 

What We Believe

 

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

 

To see other opportunities at this location, click here.

 

 

Related keywords

Guest ServiceFront DeskHotel OperationsHospitalityPMSBookkeepingAuditingCustomer SatisfactionSafety StandardsOSHAMSDSReservation ManagementCredit VerificationConcierge Services

About Hampton Inn Manhattan-Madison Square Garden Area

LinkedInVisit site
Industry
Hospitality
Company size
2-10 employees
Headquarters
New York

Discover New York City from our Madison Square Garden hotel. Explore exciting New York attractions from Hampton Inn Manhattan-Madison Square Garden Area, renovated in May 2017. Located in the heart of Manhattan, just one block from Madison Square Garden, this New York hotel is just a short walk from The Fashion Institute of Technology in New York’s Garment District. Discover New York’s top designers and stylists and treat yourself on New York’s shopping streets. Stroll through Times Square or relax in Central Park. Catch a show on Broadway, climb the Empire State Building or explore the shelves of the Metropolitan Library. Discover a warm, inviting setting and enjoy comforting amenities included in your stay. Connect with work and family with free WiFi throughout the hotel and make use of the well-equipped business center. Unwind in a clean and fresh Hampton bed® and wake up to Hampton’s free hot breakfast. If you're in a hurry, grab an On the Run™ Breakfast Bag, available Monday through Friday. Sip on free tea or coffee any time of the day in the stylish hotel lobby or re-energize in the modern fitness center.

Offices: 116 W 31st St, New York, 10001-3401, US · 116 W 31St St, New York, NY 10001, US

View all jobs at Hampton Inn Manhattan-Madison Square Garden Area

About Hampton Inn Manhattan-Madison Square Garden Area

LinkedInVisit site
Industry
Hospitality
Company size
2-10 employees
Headquarters
New York

Discover New York City from our Madison Square Garden hotel. Explore exciting New York attractions from Hampton Inn Manhattan-Madison Square Garden Area, renovated in May 2017. Located in the heart of Manhattan, just one block from Madison Square Garden, this New York hotel is just a short walk from The Fashion Institute of Technology in New York’s Garment District. Discover New York’s top designers and stylists and treat yourself on New York’s shopping streets. Stroll through Times Square or relax in Central Park. Catch a show on Broadway, climb the Empire State Building or explore the shelves of the Metropolitan Library. Discover a warm, inviting setting and enjoy comforting amenities included in your stay. Connect with work and family with free WiFi throughout the hotel and make use of the well-equipped business center. Unwind in a clean and fresh Hampton bed® and wake up to Hampton’s free hot breakfast. If you're in a hurry, grab an On the Run™ Breakfast Bag, available Monday through Friday. Sip on free tea or coffee any time of the day in the stylish hotel lobby or re-energize in the modern fitness center.

Offices: 116 W 31st St, New York, 10001-3401, US · 116 W 31St St, New York, NY 10001, US

View all jobs at Hampton Inn Manhattan-Madison Square Garden Area

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