Hamburg, Germany · Hybrid
At Haiilo, we're building the digital home that connects employees with the information that matters to them — reliably, efficiently, every day. With Haiilo employees find their flow at work. As our Team Lead Customer Su…
Skills: Customer Success Management, People Leadership, B2B SaaS, Churn Reduction, Retention Management
Hamburg, Germany · Hybrid
At Haiilo, we're building the digital home that connects employees with the information that matters to them - reliably, efficiently, every day. As our Senior Marketing Manager – Demand Generation, you’ll own DACH pipeli…
Skills: Demand Generation, Pipeline Management, DACH Market Expertise, Conversion Optimisation, Performance Reporting
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Lead and develop a team of Customer Success Managers to improve customer outcomes and team performance. Establish and own execution standards for health scoring, success planning, and collaboration across the customer lifecycle.
Requires experience leading B2B SaaS Customer Success teams with a proven track record in reducing churn and improving retention. Must be a pragmatic operator with strong coaching skills and fluent German language proficiency.
At Haiilo, we're building the digital home that connects employees with the information that matters to them — reliably, efficiently, every day. With Haiilo employees find their flow at work.
As our Team Lead Customer Success you lead and develop our CS team with a clear focus on customer outcomes, team performance, and consistent execution. The team and foundations are in place - now it takes strong leadership, clear structure and the drive to unlock the team's full potential. You'll work closely with our VP AM & CS and act as the bridge between strategic direction and day-to-day delivery.
This role is hybrid with two office days per week in Hamburg and needs fluent german skills.
Who we're looking for
What you'll do
Your digital home for comms, knowledge, analytics, and the tools you rely on every day.
Haiilo is a digital home for employees, bringing together social intranet, internal communications, advocacy, and insights in one easy-to-use platform. We help companies build workplaces where people are aligned, engaged, and empowered – no matter where they work. More than 3.5 million employees at companies like Salesforce, Rabobank, and Ritter Sport rely on Haiilo to share knowledge, foster culture, and simplify work. We’re a group of thinkers, builders, and problem-solvers who care about making work better. With offices in Hamburg, London, Helsinki, Atlanta, and Paris, we’re always looking for people who want to make an impact. 👉 Explore careers: haiilo.com/careers
Offices: Gasstraße 6a, Hamburg, Hamburg 22761, DE · Kalevankatu 20, Helsinki, Uusimaa 00100, FI · 40 Islington High Street, London, England N1 8EQ, GB · 1175 Peachtree St NE, 9th Floor, Atlanta, Georgia GA 30361, US · 4 rue du Caire, Paris, 75002, FR
Your digital home for comms, knowledge, analytics, and the tools you rely on every day.
Haiilo is a digital home for employees, bringing together social intranet, internal communications, advocacy, and insights in one easy-to-use platform. We help companies build workplaces where people are aligned, engaged, and empowered – no matter where they work. More than 3.5 million employees at companies like Salesforce, Rabobank, and Ritter Sport rely on Haiilo to share knowledge, foster culture, and simplify work. We’re a group of thinkers, builders, and problem-solvers who care about making work better. With offices in Hamburg, London, Helsinki, Atlanta, and Paris, we’re always looking for people who want to make an impact. 👉 Explore careers: haiilo.com/careers
Offices: Gasstraße 6a, Hamburg, Hamburg 22761, DE · Kalevankatu 20, Helsinki, Uusimaa 00100, FI · 40 Islington High Street, London, England N1 8EQ, GB · 1175 Peachtree St NE, 9th Floor, Atlanta, Georgia GA 30361, US · 4 rue du Caire, Paris, 75002, FR
