ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Customer Service, Relationship Building, Microsoft Office, Sales and Leasing, Administrative Support
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Property Management, Financial Budgeting, Sales, Marketing, Customer Service
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Groundskeeping, Customer Service, Hand Tools, Power Tools, Mechanical Equipment
Maintenance Technician - The Crossing at Palm Aire
Sarasota, Florida, United States · On-site
$23/hr–$25/hr
Mid level$327M raised
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Multi-Site Senior Community Manager - SM Collection (501 Broadway/1650 Lincoln/1430 Lincoln)
Santa Monica, California, United States · On-site
$120k–$125k/yr
Senior$327M raised
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Residential Maintenance, Power Engineering, HVAC Repair, Preventative Maintenance, Customer Service
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Financial Modeling, Real Estate Development, Project Management, Cash Flow Forecasting, Due Diligence
Charleston, South Carolina, United States · On-site
Entry level$327M raised
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Property Management, Financial Budgeting, Sales, Marketing, Customer Service
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Property Management, Financial Budgeting, Sales, Marketing, Customer Service
Charleston, South Carolina, United States · On-site
$32/hr–$34/hr
Mid level$327M raised
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Leasing Professional (Part - Time) - Villas at Princeton Lakes
Atlanta, Georgia, United States · On-site
$16/hr–$18/hr
Entry level$327M raised
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Leasing, Property Management, Sales, Marketing, Customer Service
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Leasing, Sales, Property Management Software, Marketing, Customer Service
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
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Full-time
Posted 12d ago
~40 hrs/week
Responsibilities
The role involves managing day-to-day property operations, including marketing, leasing, and tenancy administration to ensure a high-quality resident experience. Key duties include handling customer queries, managing rent arrears, and coordinating move-in/move-out processes.
Requirements
Candidates must have significant experience in a customer-facing role and proficiency in Microsoft Office. A good general education and a working knowledge of UK Health and Safety legislation are required.
Full job description
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
JOB DESCRIPTION
Key Role Responsibilities
Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
Supports the creation of a positive, memorable experience for residents
Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
Supports events and activities within the Community
Establishes and maintains relationships with University clients.
Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
Undertakes marketing activities such as attending open days and leafleting to promote the property.
Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
Assists with summer Community preparations, including move-in and move-out processes.
Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
Participates where required in an on call roster to provide out of hours emergency support for the Community.
Chase outstanding rent arrears following rent collection procedures in meeting property targets.
Promote tenancy extensions and other revenue streams such as vending
Raise purchase orders in accordance with procedures
Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
Look to maximise efficiency of utilities.
Key Relationships
Onsite Team Members
Knowledge & Qualifications
Good level of general education
Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)
A knowledge and understanding of UK Health and Safety requirements and legislation
Experience & Skills
Essential
Excellent customer service skills and significant experience in a customer facing service delivery role.
Good team player with strong relationship building and influencing skills
Ability to act autonomously, taking decisions and/or action when required.
Fluent English verbal and written communication skills
Excellent organisation skills with the ability to multi task and prioritise
Numerical skills necessary to complete the above activities
Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
Flexible approach to work and adaptable to thrive in a changing environment.
Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels. This unique approach and our commitment to hiring the best professionals have resulted in record growth, making us one of the most respected and trusted global real estate companies.
Because our vertically integrated business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.
Supported by a global team of 28,000+ employees, Greystar’s experienced and cross-functional executive team boasts on average over 23 years of industry experience and provides a diverse perspective throughout the investment process.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take great pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
Privacy Policy: https://www.greystar.com/privacy
DMCA: https://www.greystar.com/terms-of-use#Copyright%20Infringement%20Policy
Offices: 465 Meeting St, Suite 500, Charleston, South Carolina 29403, US · 2525 E Camelback Rd, Suite 500, Scottsdale, Arizona 85016, US · 600 E Las Colinas Blvd, Ste 2100, Irving, TX 75039, US · 401 E Jackson St, Suite 3300, Tampa, Florida 33602, US · 1545 Peachtree St NE, Suite 700, Atlanta, Georgia 30309, US
Property Management ServicesInvestment Management Servicesand Development and Construction ServicesResidentialBuilding MaterialPropTechRentalProperty ManagementReal EstateProperty Development
Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels. This unique approach and our commitment to hiring the best professionals have resulted in record growth, making us one of the most respected and trusted global real estate companies.
Because our vertically integrated business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.
Supported by a global team of 28,000+ employees, Greystar’s experienced and cross-functional executive team boasts on average over 23 years of industry experience and provides a diverse perspective throughout the investment process.
Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take great pride in knowing that our homes are inviting places for residents to celebrate life’s important moments.
Privacy Policy: https://www.greystar.com/privacy
DMCA: https://www.greystar.com/terms-of-use#Copyright%20Infringement%20Policy
Offices: 465 Meeting St, Suite 500, Charleston, South Carolina 29403, US · 2525 E Camelback Rd, Suite 500, Scottsdale, Arizona 85016, US · 600 E Las Colinas Blvd, Ste 2100, Irving, TX 75039, US · 401 E Jackson St, Suite 3300, Tampa, Florida 33602, US · 1545 Peachtree St NE, Suite 700, Atlanta, Georgia 30309, US
Property Management ServicesInvestment Management Servicesand Development and Construction ServicesResidentialBuilding MaterialPropTechRentalProperty ManagementReal EstateProperty Development