London, England, United Kingdom · On-site
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Customer Service, Team Leadership, Security Supervision, Conflict Resolution, Facility Maintenance
New York, New York, United States · On-site
$30/hr–$33/hr
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Customer service, Property management, Communication, Organization, Problem solving
Austin, Texas, United States · On-site
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Event planning, Customer service, Resident retention, Sales support, Marketing coordination
Richmond, Virginia, United States · On-site
$23/hr–$25/hr
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Property management, Marketing strategy, Sales management, Leasing, Customer service
Cypress, Texas, United States · On-site
$18/hr–$24/hr
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Preventative maintenance, Work order management, Make-ready process, Appliance repair, Property inspections
Reno, Nevada, United States · On-site
$18/hr–$21/hr
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Leasing, Property Management, Sales, Marketing, Customer Relationship Management
The Villages, Florida, United States · On-site
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Grounds maintenance, Litter removal, Debris removal, Cleaning, Maintenance
New Rochelle, New York, United States · On-site
$26/hr–$28/hr
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Property management, Financial reporting, Accounting, Bookkeeping, Rent collection
New York, New York, United States · On-site
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Customer service, Communication, Security monitoring, Package management, Administrative support
Orlando, Florida, United States · On-site
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Preventative maintenance, Work order management, Appliance repair, Building maintenance, Groundskeeping
Lincoln, Nebraska, United States · On-site
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Sales, Leasing, Customer service, Marketing, Property management software
Austin, Texas, United States · On-site
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Property management, Financial reporting, Accounting, Bookkeeping, Rent collection
West Palm Beach, Florida, United States · On-site
$19/hr–$21/hr
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Leasing, Sales, Marketing, Customer service, Property management
Austin, Texas, United States · On-site
$21/hr–$22/hr
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Property management, Financial reporting, Accounting, Bookkeeping, Rent collection
Corona, California, United States · On-site
$21/hr–$23/hr
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Property maintenance, HVAC repair, Appliance repair, Work order management, Preventative maintenance
Fort Worth, Texas, United States · On-site
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Preventative maintenance, Building maintenance, Appliance repair, Make-ready process, Inventory management
Plano, Texas, United States · On-site
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Sales, Leasing, Customer service, Property management software, Marketing
Orlando, Florida, United States · On-site
$68k–$70k/yr
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Property management, Financial reporting, Budgeting, Lease enforcement, Team leadership
Palmetto, Florida, United States · On-site
$19/hr–$21/hr
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Sales, Leasing, Customer service, Marketing, Property management software
East Rutherford, New Jersey, United States · On-site
$40/hr–$43/hr
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental …
Skills: Property management, Sales, Marketing, Customer service, Financial reporting
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Lead overnight operations at Chapter London Bridge, ensuring resident safety and exceptional customer service. Supervise security routines, handle emergency responses, and perform basic facility maintenance and administration.
Requires significant experience in hospitality or accommodation environments with strong leadership and organizational skills. Proficiency in Microsoft Office and knowledge of UK Health and Safety policies (e.g., IOSH or NEBOSH) are preferred.
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
Key Role Responsibilities
Acts as a role model at all times by demonstrating the core values leads overnight shifts.
Provides reception, administration, and exceptional customer service and safety support (including key management and handling lockouts) .
Supervises the routines of the onsite security teams ,including overseeing surveillance and regular patrols, identification and resolution of safety hazards or risks and handling of complaints (including noise and prohibited substance use) where required .
Inducts new security team members in the required company policies and procedures.
Ensures all relevant Company policies and procedures are actioned effectively, for example, guest procedures and out-of-hours check-in and check-out.
Responds to booking enquiries and undertakes sales conversations with potential new customers, or ensures handover enables next-day follow-up to ensure full occupancy of the community.
Supports the smooth running of social events and activities, encouraging engagement and assisting the team in retaining residents.
Prepares and delivers timely communication between day and night teams, ensuring all resident issues are handed over effectively.
Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary, with appropriate support and guidance.
Manages common amenity areas, ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills · General administration duties.
Minor maintenance issues – and the effective reporting of all tenant faults if unable to deal with the fault there and then.
Investigating maintenance problems and finding solutions where possible, to include: Managing basic lock and key issues e.g. reprogramming and resetting keys o Investigating basic heating and radiator problems o Investigating power supply problems at a basic level.
Fixing leaks through isolating the water supply. This job description is not exhaustive; roles are expected to evolve and change over time as the business grows and develops, within the original remit.
Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance-related calls.
Responsible for your own health and safety and that of all colleagues.
· Reporting in the handover/security handover book all issues encountered during the night.
Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed.
Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviors when necessary
Maintains positive community relationships e.g. neighbors, local communities, police community officers, Fire and Rescue Service and local authorities.
Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times.
Conducts and logs room and communal area inspections as required.
Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested.
Key Relationships
Community Managers and Community Teams.
Regional Operations Managers.
Corporate Support Teams including HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects.
Knowledge & Qualifications
Good level of general education
Proficient in the use of Microsoft Office packages, including Word, Excel and Outlook.
A knowledge and understanding of UK Health and Safety policies, preferably with some form of recognised training i.e. IOSH or NEBOSH
Experience & Skills
Essential
Excellent customer service skills and significant experience in a similar accommodation/hospitality/leisure or reservations/membership environment
Self-starter with the ability to self-motivate.
A strong team player but capable of working autonomously and taking ownership.
Evidence of organisational skills with the ability to multitask and prioritise whilst maintaining a high level of accuracy and attention to detail.
Fluent English verbal and written communication skills.
Numerical skills are necessary to complete the above activities.
Self and culturally aware and able to adapt relationship-building, communication and negotiation skills to suit the audience.
Flexible approach to working in a fast-paced environment and adaptable to thrive in a changing environment.
Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels. This unique approach and our commitment to hiring the best professionals have resulted in record growth, making us one of the most respected and trusted global real estate companies. Because our vertically integrated business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution. Supported by a global team of 28,000+ employees, Greystar’s experienced and cross-functional executive team boasts on average over 23 years of industry experience and provides a diverse perspective throughout the investment process. Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take great pride in knowing that our homes are inviting places for residents to celebrate life’s important moments. Privacy Policy: https://www.greystar.com/privacy DMCA: https://www.greystar.com/terms-of-use#Copyright%20Infringement%20Policy
Offices: 465 Meeting St, Suite 500, Charleston, South Carolina 29403, US · 2525 E Camelback Rd, Suite 500, Scottsdale, Arizona 85016, US · 600 E Las Colinas Blvd, Ste 2100, Irving, TX 75039, US · 401 E Jackson St, Suite 3300, Tampa, Florida 33602, US · 1545 Peachtree St NE, Suite 700, Atlanta, Georgia 30309, US
Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels. This unique approach and our commitment to hiring the best professionals have resulted in record growth, making us one of the most respected and trusted global real estate companies. Because our vertically integrated business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution. Supported by a global team of 28,000+ employees, Greystar’s experienced and cross-functional executive team boasts on average over 23 years of industry experience and provides a diverse perspective throughout the investment process. Over the years, Greystar has learned what’s important to people when it comes to a place to call home. That’s why we continually strive to provide beautiful living environments and innovative services that enhance the living experience. We take great pride in knowing that our homes are inviting places for residents to celebrate life’s important moments. Privacy Policy: https://www.greystar.com/privacy DMCA: https://www.greystar.com/terms-of-use#Copyright%20Infringement%20Policy
Offices: 465 Meeting St, Suite 500, Charleston, South Carolina 29403, US · 2525 E Camelback Rd, Suite 500, Scottsdale, Arizona 85016, US · 600 E Las Colinas Blvd, Ste 2100, Irving, TX 75039, US · 401 E Jackson St, Suite 3300, Tampa, Florida 33602, US · 1545 Peachtree St NE, Suite 700, Atlanta, Georgia 30309, US
