Auburn Hills, Michigan, United States · On-site
Front Office Manager: Job Purpose: To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest acco…
Skills: Staff Supervision, Performance Management, Financial Planning, Budgeting, Guest Service
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The Front Office Manager oversees daily hotel operations including reservations, guest registration, and bell services to ensure high service standards and profitability. They are responsible for supervising staff, managing departmental budgets, and implementing strategies to maximize room occupancy and guest satisfaction.
Candidates must have at least 1 year of experience in night audit, 2 years in front desk operations, and 1 year in direct sales or retail. An equivalent combination of education and experience is also acceptable.
Job Purpose: To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.
Job Responsibilities:
Job Skills:
Job Qualifications:
Experience
Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience.
Great Lakes Hospitality Group is a hospitality management company that specializes in hotel development, hotel restoration and hotel administrative services. The Great Lakes Hospitality Group team places much emphasis on their hotels performing at their highest potential. Hotels in the Great Lakes Hospitality Group portfolio continuously deliver the highest level of cleanliness, property maintenance and service. Each brand developed by Great Lakes Hospitality Group has multiple tools used to evaluate property performance. The Great Lakes Hospitality Group properties meet or exceed those standards as proven by our consistent “above brand average” guest satisfaction scores and award winning hotels.
Offices: 1573 S Telegraph Rd, Bloomfield Hills, Michigan 48302, US
View all jobs at Great Lakes Hospitality GroupGreat Lakes Hospitality Group is a hospitality management company that specializes in hotel development, hotel restoration and hotel administrative services. The Great Lakes Hospitality Group team places much emphasis on their hotels performing at their highest potential. Hotels in the Great Lakes Hospitality Group portfolio continuously deliver the highest level of cleanliness, property maintenance and service. Each brand developed by Great Lakes Hospitality Group has multiple tools used to evaluate property performance. The Great Lakes Hospitality Group properties meet or exceed those standards as proven by our consistent “above brand average” guest satisfaction scores and award winning hotels.
Offices: 1573 S Telegraph Rd, Bloomfield Hills, Michigan 48302, US
View all jobs at Great Lakes Hospitality Group