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Gordon Flesch Company logoGordon Flesch Company

Sales Operations Supervisor

Brooklyn Heights, Ohio, United States · On-site

Mid level

Sales Operations Supervisor – Full-Time (Exempt) GNCO, Inc. | Brooklyn Heights, OH Reports To: Director of Internal Operations Benefits: Health, Dental, Vision, 401(k), Paid Time Off JOB SUMMARY The Sales Operations Supe…

Skills: People Leadership, Sales Operations, CRM, ERP, Inventory Planning

Gordon Flesch Company logo

Sales Operations Supervisor

Gordon Flesch Company

Brooklyn Heights, Ohio, United States • On-site

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Mid level

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  • Full-time
  • bachelor degree
  • Health, Dental, Vision, 401(k), Paid Time Off
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

Lead and develop the Sales Coordinator team while overseeing sales support workflows and order processing accuracy. Coordinate cross-functionally with Sales, Customer Service, and Production to optimize inventory planning and operational efficiency.

Requirements

Requires a Bachelor's degree in Business or a related field with 3-5 years of experience in sales operations and preferred supervisory experience. Proficiency in CRM/ERP systems and Microsoft Office Suite is essential.

Full job description

Sales Operations Supervisor – Full-Time (Exempt)
GNCO, Inc. | Brooklyn Heights, OH
Reports To: Director of Internal Operations
Benefits: Health, Dental, Vision, 401(k), Paid Time Off
 
JOB SUMMARY
The Sales Operations Supervisor is responsible for leading and developing the Sales Coordinator team while driving efficiency, accuracy, and consistency across sales operations processes. This role combines direct people leadership, including coaching, training, and performance development, with oversight of sales support workflows and cross-functional coordination among Sales, Customer Service, Operations, and Production. The Supervisor serves as the primary escalation point for the team and plays a key role in building a high-performing, customer-focused, and engaged department.
 
ESSENTIAL FUNCTIONS
 
Sales Operations Management
  • Oversee the accurate and timely processing of sales orders, quotes, contracts, and related documentation.
  • Ensure team compliance with established sales operations procedures, pricing guidelines, and customer communication standards.
  • Serve as the primary escalation point for complex customer, order, and operational issues.
  • Partner with Sales, Customer Service, Operations, and other departments to support efficient order fulfillment and customer satisfaction.
  • Balance workload and resources to maintain service levels and operational efficiency.
Team Leadership & Development
  • Lead, coach, and develop a team of Sales Coordinators, providing daily direction, performance management, and ongoing support.
  • Oversee onboarding, training, and cross-training initiatives to ensure consistent execution of processes and service standards.
  • Foster a collaborative, accountable, and customer-focused team environment.
  • Address performance concerns proactively, including documentation and corrective action in partnership with Human Resources.
Process Improvement & Business Support
  • Develop, maintain, and improve sales operations processes, workflows, and standard operating procedures.
  • Identify opportunities to improve efficiency, reduce errors, and enhance the customer experience.
  • Support the implementation of process improvements, system enhancements, and operational initiatives.
  • Monitor operational and departmental metrics to identify trends, risks, and improvement opportunities.
Inventory Planning & Analysis
  • Monitor inventory levels, turnover, lead times, and product availability to support customer demand.
  • Partner with Sales, Operations, and Production teams to support inventory planning and demand forecasting activities.
  • Analyze inventory performance, investigate discrepancies, and recommend corrective actions.
  • Track and report on key inventory performance indicators.
Reporting & Communication
  • Prepare, analyze, and communicate reports related to sales operations, inventory, order accuracy, and team performance.
  • Provide leadership with regular updates on workload trends, performance metrics, and continuous improvement initiatives.
  • Maintain accurate documentation, training materials, and process resources.
  • Perform other duties as assigned.
 
POSITION QUALIFICATIONS
 
EDUCATION
  • Bachelor's degree in Business, Sales, Operations Management, or a related field (or equivalent experience).
EXPERIENCE
  • 3–5 years of experience in sales operations, sales support, or a related administrative/operations function.
  • 1-3 years of supervisory, team lead, or people leadership experience preferred.
  • Experience with CRM/ERP systems (e.g., Salesforce, Dynamics 365, or similar).
 
ADDITIONAL REQUIREMENTS
  • Demonstrated ability to coach, mentor, and develop team members at varying experience levels.
  • Strong project management, organizational, and time management skills; able to prioritize competing demands.
  • Proficiency in Microsoft Office Suite, with strong Excel skills.
  • Excellent written and verbal communication skills, with the ability to convey information clearly to internal teams and external customers.
  • Sound judgment in handling confidential and sensitive personnel or customer matters.
  • Comfortable operating in a multi-entity or multi-company environment.
  • Calm, solutions-oriented approach to problem-solving and conflict resolution.
 
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Related keywords

Sales OperationsSalesforceDynamics 365CRMERPInventory ManagementDemand ForecastingStandard Operating ProceduresPerformance MetricsOrder FulfillmentMicrosoft OfficeExcelCross-functional CoordinationPeople ManagementOnboarding

About Gordon Flesch Company

LinkedInVisit site

Managed Print. Managed IT. Managed Voice.

Industry
Business Supplies & Equipment
Company size
501-1,000 employees
Founded
1956
Headquarters
Madison, WI
LinkedIn followers
6,993

The Gordon Flesch Company is an office technology solutions provider dedicated to helping customers achieve optimal workflow efficiencies. By integrating business applications and multifunction devices, the Gordon Flesch Company can help businesses increase productivity, eliminate waste and save money. The approach taken by the company’s consultants is truly unique. Rather than simply selling equipment, they take the time to thoroughly understand their clients’ businesses. They examine corporate goals, objectives and existing applications. With that knowledge, they carefully research and recommend solutions that integrate seamlessly into the organization. Whether that means equipment, software or a combination of both, recommendations come with an easy-to-execute plan and a system for tracking success. More than 60 years in the business has earned the family-owned Gordon Flesch Company a solid reputation for delivering customized solutions that deliver results for a variety of industries, including financial, healthcare, manufacturing, legal and education. In addition to providing office technology solutions, the company also gives back to the communities it does business in through the Gordon Flesch Charitable Foundation. Founded in 2002 as a way to give back to first responders of the September 11 terrorist attacks, it has grown to support a variety of nonprofits with grants totaling nearly one million dollars.

Offices: 2675 Research Park Drive, Madison, WI 53711, US · 11021 West Lincoln Avenue, West Allis, WI 53227, US · 401 North Kirk Road, Geneva, IL 60134, US · 9200 Keystone Crossing, Indianapolis, IN 46240, US · 5655 Venture Drive, Dublin, OH 43017, US

Technology Oriented Solutions ProviderInformation TechnologyCyber SecurityRoboticsConsultingSoftwareComputer
View all jobs at Gordon Flesch Company

About Gordon Flesch Company

LinkedInVisit site

Managed Print. Managed IT. Managed Voice.

Industry
Business Supplies & Equipment
Company size
501-1,000 employees
Founded
1956
Headquarters
Madison, WI
LinkedIn followers
6,993

The Gordon Flesch Company is an office technology solutions provider dedicated to helping customers achieve optimal workflow efficiencies. By integrating business applications and multifunction devices, the Gordon Flesch Company can help businesses increase productivity, eliminate waste and save money. The approach taken by the company’s consultants is truly unique. Rather than simply selling equipment, they take the time to thoroughly understand their clients’ businesses. They examine corporate goals, objectives and existing applications. With that knowledge, they carefully research and recommend solutions that integrate seamlessly into the organization. Whether that means equipment, software or a combination of both, recommendations come with an easy-to-execute plan and a system for tracking success. More than 60 years in the business has earned the family-owned Gordon Flesch Company a solid reputation for delivering customized solutions that deliver results for a variety of industries, including financial, healthcare, manufacturing, legal and education. In addition to providing office technology solutions, the company also gives back to the communities it does business in through the Gordon Flesch Charitable Foundation. Founded in 2002 as a way to give back to first responders of the September 11 terrorist attacks, it has grown to support a variety of nonprofits with grants totaling nearly one million dollars.

Offices: 2675 Research Park Drive, Madison, WI 53711, US · 11021 West Lincoln Avenue, West Allis, WI 53227, US · 401 North Kirk Road, Geneva, IL 60134, US · 9200 Keystone Crossing, Indianapolis, IN 46240, US · 5655 Venture Drive, Dublin, OH 43017, US

Technology Oriented Solutions ProviderInformation TechnologyCyber SecurityRoboticsConsultingSoftwareComputer
View all jobs at Gordon Flesch Company

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