Pastrana, Leyte, Philippines · On-site
Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we pl…
Skills: Customer Support, Google AdWords, Google Analytics, Google Shopping, Troubleshooting
Püttlingen, Saarland, Germany · On-site
Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we pl…
Skills: Google Analytics, Google Ads, Search & PMAX, Troubleshooting, Customer Experience
Püttlingen, Saarland, Germany · On-site
Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we pl…
Skills: SQL, Data Pipeline Building, Data Visualization, Tableau, Looker
Hyderabad, Telangana, India · On-site
Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we pl…
Skills: Programmatic Buying, Google Bid Strategies, Performance Reporting, Google Analytics, Media Planning
Püttlingen, Saarland, Germany · On-site
Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we pl…
Skills: Python, SQL, GCP, Looker Studio, ETL/ELT
Püttlingen, Saarland, Germany · On-site
Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we pl…
Skills: Python, SQL, GCP, Looker Studio, ETL/ELT
Pastrana, Leyte, Philippines · On-site
Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we pl…
Skills: SQL, Linux, Java, Web Application Development, Technical Troubleshooting
Hyderabad, Telangana, India · On-site
Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we pl…
Skills: SQL, Javascript, JSON, Linux, Analytical Skills
Hyderabad, Telangana, India · On-site
Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we pl…
Skills: Python, SQL, GCP, Looker Studio, Data Studio
India · On-site
Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we pl…
Skills: Python, SQL, GCP, Looker Studio, Data Studio
India · On-site
Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we pl…
Skills: Python, Advanced SQL, BigQuery, Java, Airflow
Püttlingen, Saarland, Germany · On-site
Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we pl…
Skills: Python, Advanced SQL, BigQuery, Java, Airflow
Pastrana, Leyte, Philippines · On-site
Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we pl…
Skills: Program Management, Strategic Planning, Cross-functional Leadership, Change Management, Risk Mitigation
Püttlingen, Saarland, Germany · On-site
Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we pl…
Skills: Process Transformation, Operational Excellence, Lean Six Sigma, Value Stream Mapping, Root Cause Analysis
United States · Hybrid
$136k–$163k/yr
Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we pl…
Skills: Client Leadership, Account Management, Email Marketing Automation, CRM, Digital Marketing KPIs
Illinois, United States · Remote OK
$136k–$163k/yr
Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we pl…
Skills: Client Leadership, Account Management, Email Marketing Automation, CRM, Digital Marketing KPIs
Pastrana, Leyte, Philippines • On-site
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Provide comprehensive support to clients and advertisers regarding Google's commerce products, including AdWords, Analytics, and Shopping. Troubleshoot campaign performance issues and collaborate with internal teams to improve product offerings based on client feedback.
Requires experience in real-time chat and phone support for advertising products and handling high-revenue LCS customers. A strong analytical mindset and Google Ads Certification in Commerce/Shopping are preferred.
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
As a Digital Media Senior Associate, you will be responsible for providing support to clients and advertisers on all aspects of Google's commerce products, including AdWords, Analytics, and Shopping. You will work with clients to troubleshoot campaign performance issues, provide recommendations for improvement, and ensure that they are getting the most out of their advertising campaigns. You will also work with internal teams to gather feedback and improve the products and services that Google offers.
Provide support to clients and advertisers on all aspects of Google's commerce products, including AdWords, Analytics, and Shopping
Provides prompt and efficient service to Account Managers including the appropriate escalation and consult channels
Maintains acceptable performance metrics such as quality, productivity, timeliness, and attendance
Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions
Liaise with other departments and teams as required to resolve Customer issues and questions
Gather feedback from clients and internal teams to improve the products and services that Google offers
Real time support experience (Chat support) and Phone as needed
Experience in supporting Advertising products like AdWords (Search, Display, Shopping, Mobile), Google Analytics, with in-depth knowledge of various online advertising models (Search, Display, Shopping, Mobile, Video etc)
Experience of handling LCS (Gold/Platinum) Customers (High Revenue)
Strong customer service skills, including the ability to make decisions based on the best interests of the customers
Analytical mindset, with the ability to recommend internal process improvements and to identify the information required for appropriate troubleshooting
Highly responsible and productive under time pressure and able to prioritize high volumes of work
Google Ads Certification - Commerce/Shopping
We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.
Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.
Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].
We provide caring and knowledgeable support for Google users and customers.
At Google Operations Center, we provide caring and knowledgeable support for Google users and customers. From troubleshooting product issues to providing around-the-clock advertiser assistance, you can be part of the teams that help Google users and customers solve problems and accomplish their goals.
We provide caring and knowledgeable support for Google users and customers.
At Google Operations Center, we provide caring and knowledgeable support for Google users and customers. From troubleshooting product issues to providing around-the-clock advertiser assistance, you can be part of the teams that help Google users and customers solve problems and accomplish their goals.
