Toronto, Ontario, Canada · Hybrid
QA Lead Engineer GOcxm | Hybrid | Engineering THE ROLE GOcxm (a divison of Brand-FX) is looking for an experienced QA Lead Engineer to own quality across our technology organization. This is a hands-on leadership role. Y…
Skills: QA Leadership, API Testing, Playwright, Pytest, CI/CD
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Lead and manage a team of QA engineers to own quality across the technology organization. Develop and implement comprehensive test strategies, automation suites, and CI/CD integrations to improve the software development lifecycle.
Requires over 7 years of software quality engineering experience, including at least 2 years in a leadership role. Must be proficient in API testing, Playwright, pytest, and GitHub Actions within a microservices environment.
QA Lead Engineer
GOcxm | Hybrid | Engineering
THE ROLE
GOcxm (a divison of Brand-FX) is looking for an experienced QA Lead Engineer to own quality across our technology organization. This is a hands-on leadership role. You'll shape how we build, test, and ship software while directly managing a team of QA engineers. You'll be embedded in our SDLC, working closely with product, engineering, and DevOps to raise the bar on quality at every stage of development.
If you thrive at the intersection of people leadership, process improvement, and deep technical craft, this role is built for you.
ABOUT GOcxm
GOcxm is a fast-growing technology company that helps consumer-facing brands deepen relationships with their customers and drive sales performance through a proprietary platform of integrated engagement, analytics, and field execution tools. The company positions itself as a unified growth platform for modern CPG brands.
We work with leading brands to turn marketing campaign and execution data into actionable insights that improve decision-making, strengthen accountability, and demonstrate measurable business impact.
WHAT YOU'LL DO
SDLC Process & Quality Strategy
• Own and continuously improve QA practices across the full software development lifecycle from requirements review through post-release monitoring.
• Identify gaps in existing processes and drive adoption of testing standards, quality gates, and best practices organization-wide.
• Partner with engineering leads and product managers to embed quality early in the development process.
• Define and maintain QA documentation standards, including test strategies, test plans, test cases, and bug reporting guidelines.
• Track and report on quality metrics (defect rates, test coverage, escape rate, regression pass rates) to leadership, using data to prioritize improvement initiatives.
People Management & Team Development
• Directly manage a team of QA engineers. Set clear expectations, provide regular feedback, conduct performance reviews, and support career growth.
• Hire, onboard, and mentor QA talent, cultivating a team culture of ownership, curiosity, and continuous improvement.
• Assign work across the team, balance workloads, and ensure QA capacity aligns with sprint and release commitments.
• Act as an escalation point for complex technical or process challenges encountered by your team.
Manual Testing - APIs & Web Applications
Test Planning & Execution
• Develop comprehensive test plans and test case suites for new features, APIs, and system integrations.
• Ensure the QA team executes test plans consistently and completely, reviewing results and enforcing completion criteria before releases.
• Establish and maintain regression test suites that evolve with the product.
• Define acceptance criteria in partnership with product managers and engineers, and validate that features meet those criteria before sign-off.
Test Automation & CI/CD Integration
• Design, implement, and maintain automated test suites using tools such as Playwright, pytest, and others.
• Integrate automated tests into CI/CD pipelines, primarily GitHub Actions, so quality checks run automatically on every pull request and pre-merge.
• Establish test reporting, alerting, and failure triage processes within the pipeline so teams have fast, actionable feedback.
• Champion test reliability: monitor flakiness, investigate root causes, and enforce standards that keep the suite trustworthy.
• Evaluate and introduce additional testing tools and frameworks as the product and team scale.
WHAT WE'RE LOOKING FOR
Experience
• 7+ years of software quality engineering experience, including at least 2 years in a lead or senior role with direct reports or significant mentorship responsibility.
• Proven track record improving QA processes and testing culture within an engineering organization.
Technical Skills
• Strong hands-on experience with API testing: Postman or equivalent tools, RESTful services.
• Proficiency writing automated tests with Playwright and/or pytest; able to write, review, and refactor test code to a high standard.
• Solid understanding of CI/CD concepts; experience configuring test stages in GitHub Actions or comparable pipelines.
• Comfortable working in Git-based workflows: branching, pull requests, code review.
• Web testing experience across modern browsers; familiarity with browser DevTools for debugging.
• Working knowledge of microservices architectures and how distributed systems affect test strategy.
Process & Leadership
• Demonstrated ability to build and execute test strategies from scratch, not just inherit them.
• Experience writing and maintaining test plans, test cases, and QA documentation.
• Strong communication skills: able to represent quality concerns clearly to technical and non-technical stakeholders.
• Data-driven mindset: comfortable defining and tracking quality KPIs to inform decisions.
Nice to Have
• Experience with performance or load testing tools (e.g., k6, Locust, …).
• Familiarity with contract testing frameworks (e.g., Pact).
• Knowledge of security testing basics (OWASP top 10, API authentication testing).
• Experience with observability tools (e.g., Sentry, Grafana) used alongside testing for production quality monitoring.
• Background in Agile/Scrum environments; experience as a QA voice in sprint ceremonies.
Transforming consumer activation, conversion and performance at retail
GOcxm empowers brands to leverage technology, data & AI to enhance shopper experiences, boost consumer engagement, and ensure flawless in-store execution. We believe lasting brand success comes from unifying the consumer journey. That’s why we built a platform that bridges marketing and retail execution — empowering teams to launch smarter campaigns, uphold brand standards, and learn from every interaction. Our platform brings together two core solutions: 🔵 Marketing Engagement: Create purchase-linked promotions, contests, reward program, and brand activations with ease. Designed to attract attention, collect data, inform strategy, and drive repeat purchase — all with minimal setup and full compliance. 🔵 Retail Execution: Gain real-time store-level measurement of brand activation, CMA and planogram compliance. Automate the identification of gaps, prioritization of corrective actions, and validation of field team reporting. GOcxm optimizes marketing, trade, and sales investments by linking each touchpoint and turning it into verified data that powers actionable insights, segmentation, improved execution and conversion. We’re SOC 2 certified, trusted by top global brands, and built to scale — without sacrificing flexibility.
Offices: 379 Adelaide St W, 200, Toronto, Ontario M5V 1S5, CA
Transforming consumer activation, conversion and performance at retail
GOcxm empowers brands to leverage technology, data & AI to enhance shopper experiences, boost consumer engagement, and ensure flawless in-store execution. We believe lasting brand success comes from unifying the consumer journey. That’s why we built a platform that bridges marketing and retail execution — empowering teams to launch smarter campaigns, uphold brand standards, and learn from every interaction. Our platform brings together two core solutions: 🔵 Marketing Engagement: Create purchase-linked promotions, contests, reward program, and brand activations with ease. Designed to attract attention, collect data, inform strategy, and drive repeat purchase — all with minimal setup and full compliance. 🔵 Retail Execution: Gain real-time store-level measurement of brand activation, CMA and planogram compliance. Automate the identification of gaps, prioritization of corrective actions, and validation of field team reporting. GOcxm optimizes marketing, trade, and sales investments by linking each touchpoint and turning it into verified data that powers actionable insights, segmentation, improved execution and conversion. We’re SOC 2 certified, trusted by top global brands, and built to scale — without sacrificing flexibility.
Offices: 379 Adelaide St W, 200, Toronto, Ontario M5V 1S5, CA
