Customer Success Coach SUMMARY: The Customer Success Coach is to coordinate tailored language learning programs to support professionals and their families; to engage, coach, and increase utilization among our customers.…
Customer Success Coach SUMMARY: The Customer Success Coach is to coordinate tailored language learning programs to support professionals and their families; to engage, coach, and increase utilization among our customers.…
Skills: Customer Success, Client Relationship Management, Coaching, Bilingualism, Microsoft Office
Customer Success Coach SUMMARY: The Customer Success Coach is to coordinate tailored language learning programs to support professionals and their families; to engage, coach, and increase utilization among our customers.…
English (ESL) Language Teacher for children in Clarksville, TN
Clarksville, Tennessee, United States · On-site
Mid level$17M raised
Join the Global LT community and help provide language lessons to business professionals and their families worldwide. We are hiring an English Language Teacher (ESL) to provide in-person, customized lessons to children …
Join the Global LT community and help provide language lessons to business professionals and their families worldwide. We are hiring an English Language Teacher to provide in-person, customized lessons to our clients in …
Join the Global LT community and help provide language lessons to business professionals and their families worldwide. We are hiring English language teachers to provide customized in-person lessons to these clients in S…
Skills: English Language Teaching, Curriculum Design, Student Assessment, Lesson Planning, Child Education
Mumbai City District, Maharashtra, India · Remote OK
Mid level$17M raised
Join the Global LT community and help provide language lessons to business professionals and their families worldwide. We are looking for Marathi language trainers to provide customized lessons to our clients. Job Inform…
Skills: Marathi Language Proficiency, Curriculum Development, Language Teaching, Instructional Design, Student Progress Monitoring
Join the Global LT community and help provide language lessons to business professionals and their families worldwide. We are hiring an English Language Teacher to provide in-person, customized lessons to our clients in …
Skills: English Language Teaching, Curriculum Development, Business English, Lesson Planning, Student Progress Monitoring
Join the Global LT community and help provide language lessons to business professionals and their families worldwide. We are hiring an English (ESL) Teacher to provide in-person lessons to our client in Dallas. Job Info…
English (ESL) Language Teacher in Sterling Heights, MI
Sterling Heights, Michigan, United States · On-site
Mid level$17M raised
Join the Global LT community and help provide language lessons to business professionals and their families worldwide. We are currently hiring an English (ESL) Teacher to provide in-person lessons to our client in Sterli…
Skills: English As A Second Language, Pronunciation Training, Accent Reduction, Public Speaking, Presentation Skills
Join the Global LT community and help provide language lessons to business professionals and their families worldwide. We are hiring Mandarin Language Teachers to provide face-to-face customized lessons to our clients in…
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Contract
Posted 27d ago
Apply by Oct 14
~40 hrs/week
Responsibilities
Coordinate tailored language learning programs for professionals and their families while managing large caseloads. Act as the primary point of contact to drive customer satisfaction and increase program utilization.
Requirements
Requires proficiency in English and bilingualism in at least one other language, along with strong PC skills. Candidates must demonstrate excellent communication, organizational abilities, and a strong customer service focus.
Full job description
Customer Success Coach
SUMMARY: The Customer Success Coach is to coordinate tailored language learning programs to support professionals and their families; to engage, coach, and increase utilization among our customers. Also providing support and top-notch customer service experience for all our customers. RESPONSIBILITIES:
Drive a high level of customer and client satisfaction while managing large caseloads
Cultivate and manage positive client relationships with corporate relocation management companies to ensure Global LT as the preferred language training supplier
Counsel customers on authorized relocation benefits provided by their employer
Manage all activities, including those performed by third party suppliers related to the transfer process.
Lead point of contact and coordination for all assignment components – including internal and external points of need.
Carry out the pre-assignment briefing and orientation with the authorized participant on the client’s policy and/or benefit. Need to be comfortable on the phone talking to many different level employees.
Provide continuing coaching and support to clients and participants maintaining regular contact throughout the assignment.
Build productive and effective relationships with clients, participants and direct suppliers as well as within Global LT.
Maintain data integrity, including updating Global LT’s database, providing the required data to produce ongoing status reports.
Initiate customer satisfaction surveys when client policy allows.
Undertake other tasks as required
Adhere to Global LT’s Standards of Excellence in all aspects of the assignment process.
Meet company metrics for customer satisfaction, utilization, responsiveness and company goals.
EDUCATION AND/OR EXPERIENCE:
Proficiency in English is required
Sales experience would be an asset but not required
Bilingual in English and at least one other language
QUALIFICATIONS:
Proficient with PC and Microsoft Office such as Word, Excel, PowerPoint, Outlook
Must have strong organizations skills and be detail-oriented and organized, methodical with an analytical approach to work
Ability to deal with multitasking under continuous high-pressure situations
Excellent written and communication skills
The ability to communicate clearly and professionally
Strong customer service focus
Work well within a team with good trouble-shooting and conflict management skills
Shows initiative and creativity; be self-motivated
Global LT has been a leading expert in Language Solutions and Expatriate Services since 1979. Our Language Training, Cross-Cultural Training, Translation & Interpretation Solutions, and Destination Services are offered in any language, anywhere in the world and are backed by a proven track record of experience and client acknowledgment. We are a certified Minority Business Enterprise, headquartered in Troy, Michigan with entities in Brazil, China, Hong Kong, and the UK.
For more information about Global LT, Inc., visit our website at www.Global-LT.com
On Facebook: https://www.facebook.com/GlobalLT
Twitter: https://twitter.com/GlobalLTUSA
Offices: 755 W Big Beaver Rd, Suite 1700, Troy, Michigan 48084, US · 51/F Raffles City, 268 Xizang Zhong Road, Huangpu District, Shanghai China 200001, US · 27 Old Gloucester St., London, UK WC1N 3AX, US
Corporate Language TrainingCross Cultural TrainingIntercultural TrainingSoftware DevelopmentLanguage TutoringOnline EducationLearning & DevelopmentEdTechCorporate LearningCorporate Translation Solutions
Global LT has been a leading expert in Language Solutions and Expatriate Services since 1979. Our Language Training, Cross-Cultural Training, Translation & Interpretation Solutions, and Destination Services are offered in any language, anywhere in the world and are backed by a proven track record of experience and client acknowledgment. We are a certified Minority Business Enterprise, headquartered in Troy, Michigan with entities in Brazil, China, Hong Kong, and the UK.
For more information about Global LT, Inc., visit our website at www.Global-LT.com
On Facebook: https://www.facebook.com/GlobalLT
Twitter: https://twitter.com/GlobalLTUSA
Offices: 755 W Big Beaver Rd, Suite 1700, Troy, Michigan 48084, US · 51/F Raffles City, 268 Xizang Zhong Road, Huangpu District, Shanghai China 200001, US · 27 Old Gloucester St., London, UK WC1N 3AX, US
Corporate Language TrainingCross Cultural TrainingIntercultural TrainingSoftware DevelopmentLanguage TutoringOnline EducationLearning & DevelopmentEdTechCorporate LearningCorporate Translation Solutions