Ann Arbor, Michigan, United States · On-site
Germain Honda of Ann Arbor Automotive Service Advisor Ann Arbor, MI At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, on…
Skills: Customer Service, Appointment Scheduling, Repair Order Writing, Technician Scheduling, Warranty Processing
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The Service Advisor manages the customer experience in the service lane, acting as the primary contact for vehicle status, repairs, and diagnostics. Responsibilities include scheduling appointments, writing repair orders, and liaising between technicians and clients.
Candidates must have at least 2 years of experience and a strong record of positive customer satisfaction. A clean driving record and professional communication skills are also required.
Germain Honda of Ann Arbor
Automotive Service Advisor
Ann Arbor, MI
At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.
As a Service Advisor, you will own the customer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.
Responsibilities:
Answer service calls, set and confirm appointments
Write repair orders
Act as a liaison between the technician and customer
Assist your client through the service process.
Collaborate with various team members for loaner availability, proper warranty processing and disclosure
Qualifications:
At least 2 years of experience
Strong record of positive customer satisfaction results
Organized and friendly personality
Fantastic communication skills with your customers
Professional personal appearance
Team oriented and self-motivated
Able to work with little supervision
Clean driving record
Germain Offers:
Comprehensive Coverage & Health, Dental and Vision Insurance
401(k) Savings Plan with Employer Match
Paid Vacation/Company Holidays
Competitive Wage Plans
Ongoing Professional Development and Internal Promotions
Company Outings and Activities
Employee Discounts
Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.
For immediate consideration, visit us at GermainCareers.com.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
With over 300 vehicles in stock and No Pressure, No Hassle shopping process, see why Germain Honda of Ann Arbor is the #1 rated Honda dealer in Michigan!
Offices: 2575 S STATE ST, Ann Arbor, Michigan 48104, us
View all jobs at Germain Honda Of Ann ArborWith over 300 vehicles in stock and No Pressure, No Hassle shopping process, see why Germain Honda of Ann Arbor is the #1 rated Honda dealer in Michigan!
Offices: 2575 S STATE ST, Ann Arbor, Michigan 48104, us
View all jobs at Germain Honda Of Ann Arbor