Lisbon, Portugal · Hybrid
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: Technical support, Troubleshooting, Hardware diagnostics, Software diagnostics, SQL
Aachen, North Rhine-Westphalia, Germany · Hybrid
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: Technical troubleshooting, Customer service, SQL, Python, C#
Lisbon, Portugal · Hybrid
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: Technical support, Troubleshooting, Customer service, SQL, Python
United Kingdom · Hybrid
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: Sales strategy, Leadership, Business development, Revenue growth, Sales management
Madrid, Community of Madrid, Spain · Hybrid
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: Training Development, Facilitation, Onboarding, Curriculum Adaptation, LMS Management
Lisbon, Portugal · Hybrid
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: Technical Troubleshooting, Customer Support, SQL, Python, C#
Burnaby, British Columbia, Canada · Hybrid
$210k–$260k/yr
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: Enterprise SaaS sales, Business development, Strategic account management, C-level relationship development, Full-cycle sales
Atlanta, Georgia, United States · Hybrid
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: Enterprise SaaS Sales, Business Development, C-Level Relationship Management, Full-Cycle Enterprise Sales, Strategic Account Planning
Atlanta, Georgia, United States · Remote OK
$110k–$130k/yr
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: Sales enablement, Strategy development, Go-to-market strategy, Solution selling, Value-based selling
Oakville, Ontario, Canada · Remote OK
$115k–$140k/yr
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: Sales enablement, Product enablement, Sales strategy, Go-to-market strategy, Solution selling
Oakville, Ontario, Canada · Hybrid
$104k–$136k/yr
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: Mobile development, Swift, SwiftUI, Kotlin, Jetpack Compose
Oakville, Ontario, Canada · Hybrid
$86k–$106k/yr
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: C#, JavaScript, SQL, Software development, Git
Madrid, Community of Madrid, Spain · Hybrid
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: Technical support, Troubleshooting, SQL, Python, C#
Ferrara, Emilia-Romagna, Italy · Hybrid
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: Technical support, Troubleshooting, Dutch language, German language, SQL
Aachen, North Rhine-Westphalia, Germany · Hybrid
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: Technical support, Troubleshooting, SQL, Python, C#
Lisbon, Portugal · Hybrid
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: Technical support, Troubleshooting, Customer service, SQL, Python
Ferrara, Emilia-Romagna, Italy · Hybrid
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: Customer Success, Account Management, B2B SaaS, IoT, Telematics
Dubai, Dubai, United Arab Emirates · On-site
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: Product management, Customer discovery, SaaS, Data fluency, SQL
Singapore, Singapore, Singapore · Hybrid
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: Technical Leadership, Project Management, Solution Design, Mentoring, API Integration
Madrid, Community of Madrid, Spain · Hybrid
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Skills: Technical Troubleshooting, Customer Support, SQL, Python, C#
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Diagnose and resolve technical hardware and software issues for customers and partners via phone, chat, and email. Provide technical expertise on database setup, product implementation, and device troubleshooting while managing the return/exchange process.
Requires 1-3 years of experience in technical support and a post-secondary degree in Engineering, Computer Science, or a related field. Candidates must be fluent in English and French and possess working knowledge of programming languages like SQL, Python, C#, or JavaScript.
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners understand and utilize the products and services being offered by Geotab.
The successful candidate must be located in Lisbon and be able to clearly read, write, and communicate in English and French.
If you love technology, and are keen to join an industry leader — we would love to hear from you!
As a Technical Support Specialist, your key area of responsibility will be diagnosing technical issues and providing the necessary support to resolve problems for both hardware and software-related issues within Geotab products (e.g. GO devices), the MyGeotab software platform, and outside partner products. You will need to work closely with partners, customers, sales representatives, and internal teams through various communication mediums including phone, chat, and email. To be successful in this role you will be a team-player with a very strong technical aptitude and a solid knowledge of various programming languages and big data applications. In addition, the successful candidate will have strong analytical and interpersonal relationship building skills, with the ability to manage multiple tasks and projects simultaneously while adapting to growing technology and market demands.
Support partners, customers, sales representatives and internal teams through various communication mediums (i.e., phone, chat and email).
Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.
Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.
Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.
Manage, develop and deliver product service training directly to resellers and customers.
Provide successful resolution to all customer complaints.
Report escalating and severe concerns/issues to management.
Preserve the confidentiality and security of customer data and information.
Support Geotab global strategic initiatives.
1 - 3 years of experience in a customer service/support capacity and troubleshooting technical issues.
Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field.
Working knowledge of various programming languages such as SQL, Python, C#, or JavaScript, and data warehouses like Google Big Query.
Expert level Excel skills (pivot tables and reports) and technical competence in Google Suite for business.
Excellent verbal and written communication skills with comfort speaking with customers via telephone, email, and chat.
Professional-level communication in French to manage regional technical inquiries. Must be fluent in English and French.
Ability to work a flexible schedule in a 24/7/365 operation, including days, evenings, nights, weekends, and holidays.
Flex working arrangements
Home office reimbursement program
Fantastic state of the art office
Public transportation reimbursement
Employer pension contributions
Generous medical & dental benefits offered to you and family members
Electric vehicle purchase incentive program
Subsidized fitness membership
Co-pay tuition reimbursement
*The above are offered to full-time permanent employees only
The world’s #1 telematics provider, advancing technology, empowering businesses and making the roads safer!
Geotab is a global leader in connected vehicle and asset management solutions, with headquarters in Oakville, Ontario and Atlanta, Georgia. Our mission is to make the world safer, more efficient, and sustainable. We leverage advanced data analytics and AI to transform fleet performance and operations, reducing cost and driving efficiency. Backed by top data scientists and engineers, we serve over 55,000 global customers, processing 100 billion data points daily from more than 6 million vehicle subscriptions. Geotab is trusted by Fortune 500 organizations, mid-sized fleets, and the largest public sector fleets in the world, including the US Federal government. Committed to data security and privacy, we hold FIPS 140-3 and FedRAMP authorizations. Our open platform, ecosystem of outstanding partners, and Geotab Marketplace deliver hundreds of fleet-ready third-party solutions. This year, we're celebrating 25 years of innovation. Learn more at www.geotab.com and follow us on LinkedIn or visit Geotab News and Views. GEOTAB and GEOTAB MARKETPLACE are registered trademarks of Geotab Inc. in Canada, the United States and/or other countries.
Offices: 2440 Winston Park Dr, Oakville, ON L6H 7V2, CA · 621 North Ave NE, Suite C-170, Atlanta, Georgia 30308, US · Kaiserstr, 100, Herzogenrath, DE 52314, DE · Calle de la Princesa, 43, 2ºD, Madrid, ES 28008, ES · 3 Waterhouse Square, 138 - 142 Holborn, London, EC1N 2SW, GB
The world’s #1 telematics provider, advancing technology, empowering businesses and making the roads safer!
Geotab is a global leader in connected vehicle and asset management solutions, with headquarters in Oakville, Ontario and Atlanta, Georgia. Our mission is to make the world safer, more efficient, and sustainable. We leverage advanced data analytics and AI to transform fleet performance and operations, reducing cost and driving efficiency. Backed by top data scientists and engineers, we serve over 55,000 global customers, processing 100 billion data points daily from more than 6 million vehicle subscriptions. Geotab is trusted by Fortune 500 organizations, mid-sized fleets, and the largest public sector fleets in the world, including the US Federal government. Committed to data security and privacy, we hold FIPS 140-3 and FedRAMP authorizations. Our open platform, ecosystem of outstanding partners, and Geotab Marketplace deliver hundreds of fleet-ready third-party solutions. This year, we're celebrating 25 years of innovation. Learn more at www.geotab.com and follow us on LinkedIn or visit Geotab News and Views. GEOTAB and GEOTAB MARKETPLACE are registered trademarks of Geotab Inc. in Canada, the United States and/or other countries.
Offices: 2440 Winston Park Dr, Oakville, ON L6H 7V2, CA · 621 North Ave NE, Suite C-170, Atlanta, Georgia 30308, US · Kaiserstr, 100, Herzogenrath, DE 52314, DE · Calle de la Princesa, 43, 2ºD, Madrid, ES 28008, ES · 3 Waterhouse Square, 138 - 142 Holborn, London, EC1N 2SW, GB
