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Jobs at UAE General Civil Aviation Authority (GCAA) (Now Hiring) — 6 open

UAE General Civil Aviation Authority (GCAA) logoUAE General Civil Aviation Authority (GCAA)

Technician – IT Help Desk

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site

Entry level

IT Support Provide first level support for all kinds of IT and information security incidents Manage all support requests from all channels by logging and routing of all incident and service tickets to appropriate teams …

Skills: IT Support, Incident Management, Troubleshooting, IP Telephony, CCTV Monitoring

UAE General Civil Aviation Authority (GCAA) logoUAE General Civil Aviation Authority (GCAA)

Specialist - Contracts

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site

Senior

Contracts Management Develop, review, and finalize RFPs documents in coordination with the concerned business units. Respond to vendors’ queries with regards to RFP document in consultation with the concerned business un…

Skills: Contracts Management, RFP Development, Contract Negotiation, Risk Mitigation, Vendor Management

UAE General Civil Aviation Authority (GCAA) logoUAE General Civil Aviation Authority (GCAA)

Specialist - General Administration

Dubai, Dubai, United Arab Emirates · On-site

Mid level

General Administration • Plan day-to-day activities to arrange, organise, and control various aspects of the general administration in order effectively meet GCAA needs. Allocate necessary offices and spaces whenever req…

Skills: General Administration, Office Management, Visa Processing, Fleet Management, Event Management

UAE General Civil Aviation Authority (GCAA) logoUAE General Civil Aviation Authority (GCAA)

Associate Analyst - NOTAM

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site

Entry level

NOTAM Function Preparing NOTAM when requested in accordance with ICAO regulations Provide support for the efficient running of 24-hour NOTAM office Prepare and distribute NOTAM summary NOTAM Database and Records Maintain…

Skills: NOTAM Preparation, ICAO Regulations, Database Management, Records Maintenance, Quality Auditing

UAE General Civil Aviation Authority (GCAA) logoUAE General Civil Aviation Authority (GCAA)

Assistant Manager - ANS Safety

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site

Senior

Leadership Lead the effective achievement of AAI section area to maximize subordinate and sectional performance by managing performance, recruiting and maintaining qualified staff, setting individual objectives, developi…

Skills: Safety Management System, Risk Management, Incident Investigation, Safety Auditing, Leadership

UAE General Civil Aviation Authority (GCAA) logoUAE General Civil Aviation Authority (GCAA)

Officer - Quality & Safety

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site

Mid level

Administrative Support Manage correspondence related to quality and safety matters, including emails, letters, and memos, and ensuring timely responses, quality and appropriate follow-ups. Manage the day-to-day activitie…

Skills: Administrative Support, Document Management, Correspondence Management, Stakeholder Coordination, Report Development

UAE General Civil Aviation Authority (GCAA) logo

Technician – IT Help Desk

UAE General Civil Aviation Authority (GCAA)

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates • On-site

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Entry level

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  • Full-time
  • associate degree
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

Act as the first point of contact for IT services, providing first-level support for incidents and service requests. Responsible for managing desktop/laptop hardware, software configuration, and maintaining IT infrastructure and assets.

Requirements

Requires a Higher Diploma in IT or Information Systems. Candidates should have 0-2 years of experience in IT/IS administration and maintenance.

Full job description

IT Support 

  • Provide first level support for all kinds of IT and information security incidents

    • Manage all support requests from all channels by logging and routing of all incident and service tickets to appropriate teams within IT.
      • Manage the process of effective troubleshooting and provide timely technical assistance to users on resolution of technical Issues and faults. 
      • Provide on-going support for IP telephony, video conference and other converged media systems.
      • Operate, monitor, and prioritise security systems, including CCTV cameras and biometric system within the IT Data Centre. 
      • Assist guests and visitors visiting GCAA premises with technical support.
      • Provide configuration, installation and troubleshooting on all Microsoft products, 3rd party software, account software, HR ID software, Licensing software, e-Archiving software, desktop, laptop, printers, scanners, Cisco IP telephones and other IT peripherals /devices.
      • Operate and monitor IT Helpdesk service manager ticketing system tool.
      • Operate, troubleshoot, and configure Blackberry enterprise admin application and device support.
      • Carry out all infrastructure support for desktop and printing solutions by diagnosis and preventive maintenance.
      • Deploy and support antivirus and approved software in client machines.
      • Manage the biometric attendance system and hardware for all locations

    User training and system awareness

  • Answer users’ inquiries in person, email and via telephone concerning systems operation.

    • Train users on use of new software and hardware.
      • Help users to fill new e-forms e.g., UAF, RFC and e-Archival etc.
      • Hand over new users ID and password with documentation to new employee.

    Asset management

  • Manage inventory of desktop, laptop, CD, DVD, VOIP phones, Blackberries, printers, scanners, photocopiers, servers, network devices etc.
  • Manage disposal of all information on IT systems

Documentation

  • Archive IT-related documents on electronic archiving system.
    • Update knowledge base on IT systems
  • Follow up all IT electronic requests (end to end responsibility).

Knowledge and Experiences:

Higher Diploma in IT or Information Systems with 0-2 years’ experience in management of IT/IS administration and maintenance

Related keywords

IT Help DeskInformation SecurityService TicketsVideo ConferenceBiometric SystemMicrosoftCiscoBlackberry EnterprisePreventive MaintenanceAntivirusAsset ManagementKnowledge BaseSLAData CentreHardware TroubleshootingSoftware Licensing

About UAE General Civil Aviation Authority (GCAA)

LinkedInVisit site

Our Vision: A safe, competitive, and sustainable civil aviation system.

Industry
Airlines and Aviation
Company size
501-1,000 employees
Founded
1996
Headquarters
Abu Dhabi, Abu Dhabi
LinkedIn followers
116,444

The General Civil Aviation Authority (GCAA) was created in 1996 by Federal Cabinet Decree (Law 4) to regulate Civil Aviation and provide designated aviation services with emphasis on safety and security and to strengthen the aviation industry within the UAE and its upper airspace. The main office is located in Abu Dhabi and the regional office is located in Dubai to serve the northern Emirates. The GCAA, which is the sole authority for the control and regulation of civil aviation in the UAE, is responsible for the provision of en-route air navigation services and all aspects of flight safety. In late 2009, the GCAA opened its new Air Navigation Centre, The Sheikh Zayed Centre, which is considered the largest and busiest air traffic management facility in the Middle East as well as one of the world’s most technically advanced centres in terms of its design. The United Arab Emirates, represented by GCAA, is an active member of the Council of the International Civil Aviation Organization (ICAO) and its specialized committees. It is also a member of the Arab Civil Aviation Commission (ACAC) Executive Council, and currently H.E Saif Mohammed Al Suwaidi, Director General of GCAA.

Offices: 34 Saif Ghobash St - Al Rawdah - W58 - Abu Dhabi, Abu Dhabi, Abu Dhabi, AE · 69M4+58V - Marrakech St - near Sheikh Zayed Housing Program - Al Garhoud - Dubai, Dubai, Dubai, AE · CJW6+26R - Khalifa City - Abu Dhabi, Abu Dhabi, Abu Dhabi, AE

Air TransportationGovernmentAerospace
View all jobs at UAE General Civil Aviation Authority (GCAA)

About UAE General Civil Aviation Authority (GCAA)

LinkedInVisit site

Our Vision: A safe, competitive, and sustainable civil aviation system.

Industry
Airlines and Aviation
Company size
501-1,000 employees
Founded
1996
Headquarters
Abu Dhabi, Abu Dhabi
LinkedIn followers
116,444

The General Civil Aviation Authority (GCAA) was created in 1996 by Federal Cabinet Decree (Law 4) to regulate Civil Aviation and provide designated aviation services with emphasis on safety and security and to strengthen the aviation industry within the UAE and its upper airspace. The main office is located in Abu Dhabi and the regional office is located in Dubai to serve the northern Emirates. The GCAA, which is the sole authority for the control and regulation of civil aviation in the UAE, is responsible for the provision of en-route air navigation services and all aspects of flight safety. In late 2009, the GCAA opened its new Air Navigation Centre, The Sheikh Zayed Centre, which is considered the largest and busiest air traffic management facility in the Middle East as well as one of the world’s most technically advanced centres in terms of its design. The United Arab Emirates, represented by GCAA, is an active member of the Council of the International Civil Aviation Organization (ICAO) and its specialized committees. It is also a member of the Arab Civil Aviation Commission (ACAC) Executive Council, and currently H.E Saif Mohammed Al Suwaidi, Director General of GCAA.

Offices: 34 Saif Ghobash St - Al Rawdah - W58 - Abu Dhabi, Abu Dhabi, Abu Dhabi, AE · 69M4+58V - Marrakech St - near Sheikh Zayed Housing Program - Al Garhoud - Dubai, Dubai, Dubai, AE · CJW6+26R - Khalifa City - Abu Dhabi, Abu Dhabi, Abu Dhabi, AE

Air TransportationGovernmentAerospace
View all jobs at UAE General Civil Aviation Authority (GCAA)

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