O’Fallon, Missouri, United States · On-site
Job DetailsJob Location: Greater St. Louis - O Fallon, MO 63368Job Title: Inside Sales & Retention Specialist Location: Greater St. Louis, MO Start Date: Immediate About Gateway: Gateway Fiber is seeking an outstanding i…
Skills: Inside Sales, Customer Retention, Outbound Calling, Customer Service, Problem Solving
Kalamazoo, Michigan, United States · On-site
$25/hr–$30/hr
Job DetailsJob Location: Northampton, MA - Northampton, MA 01060Salary Range: $25.00 - $30.00 HourlyJob Title: Fiber Optic Installation Technician Start Date: Immediately About Gateway: Gateway Fiber is seeking an outsta…
Skills: Fiber optic installation, Cable termination, Network troubleshooting, TCP/IP configuration, 802.11 Wireless Networking
O'Fallon, Missouri, United States · On-site
Job DetailsJob Location: HQ - OFallon, MO 63368Job Title: Product, Pricing and Commercial Strategist Start Date: Immediate About Gateway: Gateway Fiber is seeking a highly analytical and financially driven Product, Prici…
Skills: Financial Modeling, Pricing Strategy, Revenue Growth Management, Commercial Analytics, Customer Segmentation
O’Fallon, Missouri, United States · On-site
Job DetailsJob Location: Greater St. Louis - O Fallon, MO 63368Job Title: Workforce Management Coordinator Location: O'Fallon, MO Start Date: Immediate About Gateway: Gateway Fiber is seeking an outstanding individual to…
Skills: Workforce Management, Scheduling, Route Optimization, Ticketing Systems, Data Entry
O'Fallon, Missouri, United States · On-site
Job DetailsJob Location: HQ - OFallon, MO 63368Job Title: Technical Service Representative II (TSR II) Start Date: Immediate About Gateway: Gateway Fiber is seeking an outstanding individual to fill the role of Technical…
Skills: Network Troubleshooting, Customer Service, Technical Support, VoIP Connectivity, RF Performance Analysis
O’Fallon, Missouri, United States · On-site
Job DetailsJob Location: Greater St. Louis - O Fallon, MO 63368About Gateway Gateway Fiber is seeking an outstanding individual to fill our Director of Performance Marketing & Customer Growth position. Gateway Fiber is a…
Skills: Performance Marketing, Customer Growth Strategy, Lifecycle Marketing, Digital Conversion Optimization, Retention and Loyalty Programs
O’Fallon, Missouri, United States · On-site
Job DetailsJob Location: Greater St. Louis - O Fallon, MO 63368Job Title: Technical Service Representative II (TSR II) Start Date: Immediate About Gateway: Gateway Fiber is seeking an outstanding individual to fill the r…
Skills: Technical Troubleshooting, Network Problem Solving, Customer Service, Residential Wireless Networks, VoIP Connectivity
O'Fallon, Missouri, United States · Remote OK
Job DetailsJob Location: Remote MO - OFallon, MO 63368Job Title: Enterprise Data Administrator Location: Remote Start Date: Immediate About Gateway: Gateway Fiber is seeking an Enterprise Data Platform Administrator to o…
Skills: Microsoft Fabric, Data Engineering, SQL, T-SQL, Power BI
Kansas City, Missouri, United States · Remote OK
Job DetailsJob Location: Remote MO - KANSAS CITY, MO 64111 Job Title: Enterprise Data Administrator Location: Remote Start Date: Immediate About Gateway: Gateway Fiber is seeking an Enterprise Data Platform Administrator…
Skills: Microsoft Fabric, Data Engineering, SQL, T-SQL, Power BI
O’Fallon, Missouri, United States · On-site
Job DetailsJob Location: Greater St. Louis - O Fallon, MO 63368Job Title: Customer Service Representative Location: Wright City, MO Start Date: Immediate About Gateway: Gateway Fiber is seeking an outstanding individual …
Skills: Verbal Communication, Written Communication, Interpersonal Problem Solving, Customer Service, Microsoft Office Suite
City of Superior, Wisconsin, United States · Remote OK
Job DetailsJob Location: Remote WI - Superior, WI 54880The Regional Marketing Coordinator is expected to contribute in the following significant ways: Identify, coordinate, and execute hyper-local events, sponsorship, an…
Skills: Event Coordination, Community Relations, Project Management, Resource Management, Interpersonal Skills
O’Fallon, Missouri, United States · On-site
Job DetailsJob Location: Greater St. Louis - O Fallon, MO 63368As a key member of the customer service team, you'll play an integral role in maintaining Gateway's industry-leading customer service standards while support…
Skills: Customer Support, Construction Coordination, Critical Thinking, Troubleshooting, Interpersonal Communication
O’Fallon, Missouri, United States · On-site
Job DetailsJob Location: Greater St. Louis - O Fallon, MO 63368As a key member of the customer service team, you'll play an integral role in maintaining Gateway's industry-leading customer service standards while support…
Skills: Customer Support, Construction Coordination, Critical Thinking, Interpersonal Communication, Organizational Skills
Iola, Kansas, United States · On-site
Job DetailsJob Location: Iola Office - Iola, KS 66749Job Title: Fiber Optic Installation Technician Start Date: Immediately About Gateway: Gateway Fiber is seeking an outstanding individual to fill the role of Fiber Opti…
Skills: Fiber Optic Termination, Network Installation, 802.11 Wireless Networking, TCP/IP Configuration, Network Documentation
Iola, Kansas, United States · On-site
Job DetailsJob Location: Iola Office - Iola, KS 66749Job Title: Fiber Optic Installation Technician Start Date: Immediately About Gateway: Gateway Fiber is seeking an outstanding individual to fill the role of Fiber Opti…
Skills: Fiber Optic Termination, Network Installation, 802.11 Wireless Networking, TCP/IP Configuration, Network Documentation
O'Fallon, Missouri, United States · Hybrid
Job DetailsJob Location: HQ - OFallon, MO 63368Position Type: Full TimeJob Title: Enterprise Systems Project Manager Location: Greater St. Louis, MO Start Date: Immediate About Gateway: Gateway Fiber is seeking an outsta…
Skills: Project Management, System Administration, Business Process Alignment, OSS/BSS, CRM
Fridley, Minnesota, United States · On-site
$80k–$110k/yr
Job DetailsJob Location: Minnesota Location - Fridley, MN 55432Salary Range: $80,000.00 - $110,000.00 Salary/yearAbout Gateway: Gateway Fiber is seeking an outstanding individual to fill our Account Executive role. Gatew…
Skills: B2B Sales, Contract Negotiation, Strategic Planning, Customer Acquisition, Account Management
Fridley, Minnesota, United States · On-site
$80k–$110k/yr
Job DetailsJob Location: Minnesota Location - Fridley, MN 55432Salary Range: $80,000.00 - $110,000.00 Salary/yearAbout Gateway: Gateway Fiber is seeking an outstanding individual to fill our Account Executive role. Gatew…
Skills: B2B Sales, Contract Negotiation, Strategic Planning, Customer Acquisition, Account Management
Fargo, North Dakota, United States · On-site
Job DetailsJob Location: Fargo, ND - Fargo, ND 58047About Gateway: Gateway Fiber is seeking an outstanding individual to fill our Account Executive role. Gateway is creating a leading, national fiber-to-the-home platform…
Skills: B2B Sales, Contract Negotiation, Strategic Planning, Customer Acquisition, Account Management
Fargo, North Dakota, United States · On-site
Job DetailsJob Location: Fargo, ND - Fargo, ND 58047About Gateway: Gateway Fiber is seeking an outstanding individual to fill our Account Executive role. Gateway is creating a leading, national fiber-to-the-home platform…
Skills: B2B Sales, Contract Negotiation, Strategic Planning, Customer Acquisition, Account Management
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The Inside Sales & Retention Specialist is responsible for preventing customer churn and driving new subscriber growth through targeted outbound outreach. They will manage customer conversations to resolve concerns, rebuild trust, and ensure a smooth onboarding or reactivation experience.
The role requires strong interpersonal skills and the ability to guide customers toward solutions that enhance their experience. Candidates must be capable of managing structured outbound outreach and documenting interactions accurately within a CRM system.
Job DetailsJob Location: Greater St. Louis - O Fallon, MO 63368Job Title: Inside Sales & Retention Specialist
Gateway Fiber is seeking an outstanding individual to fill the role of Inside Sales and Retention Specialist. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.
Gateway believes that people want to know they are cared for both professionally and personally at work. We all share a clear vision of where the company is going, and how our contributions positively affect our culture and operational performance. At Gateway, we look out for each other and actively find ways to help one another, as we all have a role in defining the path forward towards the company’s vision. We strive for a transparent environment where information is readily shared, and our teams feel safe to share feedback, even if it might seem unpopular. Gateway’s beliefs about people shape the company and the way we do business.
The Inside Sales & Retention Specialist serves as a frontline representative of Gateway Fiber, engaging with customers at critical moments in their service lifecycle. This role requires strong interpersonal skills, the ability to understand customer needs, and the capability to guide them toward solutions that enhance their experience and maintain trust in the Gateway Fiber brand.
Specialists in this role are responsible for preventing customer churn, driving new subscriber growth through targeted outreach, and reconnecting former customers in a way that reinforces Gateway Fiber’s commitment to transparency and value. You will help customers solve problems, understand their needs, and feel confident in choosing, and staying with Gateway Fiber.
The Inside Sales & Retention Specialist at Gateway Fiber is responsible for three core functions: Retention, Outbound Sales, and Winback. In this role, you will support customers at every stage of their lifecycle: preventing churn, driving new subscriptions, and re-engaging former customers through transparent, value-driven conversations. Success in this role includes consistently meeting established outbound call volume metrics and achieving conversion rate objectives, while balancing sales performance with customer satisfaction and long-term retention.
As an Inside Sales & Retention Specialist, you will:
Engage proactively with at-risk customers to understand concerns, identify root causes, and guide them toward solutions that improve speed, reliability, service performance, or overall satisfaction.
Manage conversations from customers considering cancellation or downgrades, using empathy, active listening, and problem-solving to retain their business.
Conduct structured outbound outreach (calls, SMS, email) to prospective customers, helping them understand Gateway Fiber’s service benefits, installation process, and pricing philosophy.
Use a consultative approach to assess customer needs and identify pain points, including speed requirements, household usage, or work-from-home demands, and match them with the right service tier.
Address misconceptions or concerns about switching providers, installation, pricing, contracts, or the differences between fiber and legacy internet services.
Carry out targeted Winback campaigns by reaching former customers with tailored messaging based on how long they’ve been disconnected.
Review previous account history to resolve past pain points, highlight service improvements, and rebuild trust with former customers.
Ensure a smooth onboarding or reactivation experience by coordinating installation, verifying service eligibility, and providing clear next steps.
Document conversations thoroughly in the CRM, providing accurate, actionable insights for future interactions and cross-functional teams.
Collaborate with support, field operations, and customer care to identify trends, share feedback, and contribute to ongoing service improvements.
Represent Gateway Fiber with transparency and integrity, leading with no gimmicks, no hidden fees, no pressure tactics. Every conversation is customer and value-first.
Qualifications
We're on a mission to positively impact the communities we serve through a better internet experience. Gateway Fiber is a locally-owned and operated fiber optic internet service provider.
Offices: St. Louis, US
We're on a mission to positively impact the communities we serve through a better internet experience. Gateway Fiber is a locally-owned and operated fiber optic internet service provider.
Offices: St. Louis, US
