Hybrid
$100k–$115k/yr
About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions …
Skills: Customer Success, Account Management, SaaS, Retention, Expansion
Hybrid
$125k–$150k/yr
About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions …
Skills: Customer Success, Account Management, SaaS, Enterprise Sales, Customer Retention
United States · Remote OK
$250k–$270k/yr
About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions …
Skills: Account management, B2B sales, SaaS renewal, Upselling, Cross-selling
Bengaluru, Karnataka, India · On-site
About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions …
Skills: SEO, AEO, Content strategy, B2B SaaS writing, LLM prompting
Bengaluru, Karnataka, India · On-site
About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions …
Skills: Video Editing, Motion Graphics, Adobe Premiere Pro, Adobe After Effects, Storytelling
United States · Remote OK
$100k–$130k/yr
About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions …
Skills: Copywriting, Brand strategy, B2B SaaS, Messaging, Campaign development
On-site
About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions …
Skills: Ruby on Rails, Software Architecture, Relational Databases, Sidekiq, Git
London, England, United Kingdom · Hybrid
About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions …
Skills: Data visualization, Data analysis, B2B marketing, Sales strategy, Excel
Gurgaon, Haryana, India · On-site
About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions …
Skills: Team Leadership, Operations Management, Client Success, Queue Management, Data Analysis
Bengaluru, Karnataka, India · Hybrid
About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions …
Skills: Account Management, SaaS Sales, Salesforce, Customer Success, Renewal Management
Chicago, Illinois, United States · Hybrid
$150k–$155k/yr
About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions …
Skills: Privacy management, Regulatory compliance, GDPR, CCPA, HIPAA
Bengaluru, Karnataka, India · On-site
About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions …
Skills: Data Engineering, ETL/ELT, AWS, Snowflake, SQL
Bengaluru, Karnataka, India · On-site
About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions …
Skills: Accounts Payable, Travel & Expense Management, GL Coding, Financial Reporting, Bank Reconciliation
Chicago, Illinois, United States · On-site
$23/hr–$23/hr
About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions …
Skills: Legal Research, Drafting Legal Documents, Contract Management, Analytical Skills, Writing Skills
United States · Remote OK
$95k–$115k/yr
About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions …
Skills: Three-statement modeling, Financial analysis, Expense planning, Budgeting, Variance analysis
United States · Remote OK
$250k–$300k/yr
About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions …
Skills: Go-To-Market Strategy, Product Positioning, Messaging Frameworks, B2B SaaS Marketing, Cross-Functional Leadership
United States · Remote OK
$180k–$210k/yr
About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions …
Skills: Revenue Modeling, ARR Analysis, Sales Capacity Planning, Unit Economics, FP&A
Bengaluru, Karnataka, India · On-site
About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions …
Skills: Campaign Execution, Digital Marketing, Operations, LinkedIn Campaign Manager, SFDC
Chicago, Illinois, United States · Hybrid
$60k–$70k/yr
About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions …
Skills: Cold calling, Prospecting, Communication skills, Presentation skills, Time management
United States · Remote OK
$75k–$90k/yr
About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions …
Skills: SQL, Fraud Investigation, Content Moderation, Data Analysis, Incident Response
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The Customer Success Manager will partner with complex customers to drive product adoption, measurable business outcomes, and the full realization of their investment. They will act as a strategic advisor, managing renewal risks and collaborating with Account Management to foster retention and expansion.
Candidates should have 4+ years of experience in Customer Success, Account Management, or consultative sales within a SaaS environment. Proficiency in Salesforce, Google Workspace, and data-driven strategic planning is required, along with strong communication skills for executive-level engagement.
About G2 - The Company
G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users.
Now, we have joined forces with Capterra, SoftwareAdvice, and GetApp to create the largest source of online data and software insights to fuel intelligent buying in the age of AI. With 200M+ combined annual visitors and 6M verified reviews, we are now the centralized place to enable software buyers to make better and faster decisions with confidence.
And we are just getting started! We are setting out to transform the global B2B software industry and become the most trusted data foundation for buyers and sellers of software for the age of AI.
Does that sound exciting to you? Come join us as we try to reach our next PEAK!
At G2, everything we are and what we do is grounded in our PEAK values— (Performance + Entrepreneurship + Authenticity + Kindness. Working at G2 means you are part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn.
You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI and philanthropic work (like our G2 Gives program) because it encourages us all to be better people.
The Customer Success Manager, Commercial partners with G2's larger, more complex customers to drive adoption, measurable business outcomes, and full realization of their G2 investment. Acting as strategic advisor and primary day-to-day partner, this person builds cross-organizational relationships, develops account success strategies, manages renewal risk, and partners with Account Management on retention and expansion.
The successful candidate combines executive presence, commercial judgment, product and data fluency, and disciplined account management.
Understand customer priorities and build success plans connecting G2 solutions (Buyer Intent, paid media, content, review generation) to measurable goals.
Monitor adoption, sentiment, and health signals to catch risk early; forecast renewal health and document mitigation plans.
Lead discovery, challenge customer strategy when needed, and clearly communicate demonstrated ROI.
Partner with Account Managers on coordinated retention/growth strategies and flag expansion readiness.
Build trusted relationships with executive sponsors and day-to-day stakeholders.
Lead EBRs, success planning sessions, and strategic workshops.
Translate data and feedback into clear recommendations for both operational and executive audiences.
Maintain accurate account plans, health scores, stakeholder maps, and next steps in Salesforce/CS platform.
Prioritize by impact, renewal timing, and risk; escalate technical/product issues appropriately while owning the overall customer experience.
Share insights and best practices; identify advocacy candidates (references, case studies); mentor teammates.
We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway.
4+ years in Customer Success, Account Management, or consultative sales in a customer-facing SaaS role
Track record influencing retention, expansion, adoption, or NRR
Experience with executive stakeholders and complex accounts; strong discovery/presentation/writing skills
Comfort turning data into action; experience leading EBRs or strategic planning sessions
Proficiency with Salesforce, Google Workspace, and CS platforms; experience with AI tools for account research/prep
Background in B2B marketing, demand gen, or RevOps; familiarity with intent data/martech
Experience with health/risk scoring models or multi-product portfolios
Bachelor's degree or equivalent experience
In the US, we are thrilled to already have strong sales talent based remotely in a variety of different locations. Not only do we have a great office & HQ based in Chicago, but many of the revenue leadership team are based locally. Because of this, there is always a preference for Chicago based talent. We do ask that Chicago based talent come into the office 1-2 days per week.
At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.
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For job applicants in California, the United Kingdom, and the European Union, please review this applicant privacy notice before applying to this job.
How We Use AI Technology in Our Hiring Process
G2 incorporates AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with specific role requirements. While AI technology supports our recruitment workflow, all final hiring decisions remain under human oversight and judgment.
Your Choice Matters: If you would prefer that your application be reviewed without AI assistance, you can opt out by entering your email address in the email entry field at the bottom of the Automated Processing Legal Notice. Choosing to opt out will not disadvantage your application in any way—we will ensure your materials receive a thorough manual review by our hiring team.
For additional details about how we handle your information throughout the application process, please review G2's Applicant Privacy Notice.
G2 is the world’s largest and most trusted data source on B2B software, helping businesses reach their peak potential by enabling confident buying and go-to-market decisions. Offering trusted data, authentic peer reviews, and real-time market intelligence, the G2 ecosystem — which includes Capterra, Software Advice, and GetApp — serves more than 200 million annual buyers, representing teams at every Fortune 500 company. As buyers increasingly shift from traditional search to AI search platforms, G2 has become the most-cited B2B software source across those AI-first channels where software discovery happens. Leading software and services companies like Salesforce, IBM, SAP, Adobe, and Clay also trust G2 to influence discovery, build brand credibility, reach in-market buyers, and accelerate revenue growth.
Offices: 100 S Wacker Dr, Suite 600, Chicago, IL 60606, US · 77 Leadenhall Street, London, England EC3A 3DE, GB · 14th Main Road, EEshan located No.06; Opp Agara Lake HSR Layout; 5th Sector, Bengaluru, Karnataka 560034, IN · 22 Cross Street, #03-00, Singapore, 048421 / 65-6871-4824, SG · Dublin, IE
G2 is the world’s largest and most trusted data source on B2B software, helping businesses reach their peak potential by enabling confident buying and go-to-market decisions. Offering trusted data, authentic peer reviews, and real-time market intelligence, the G2 ecosystem — which includes Capterra, Software Advice, and GetApp — serves more than 200 million annual buyers, representing teams at every Fortune 500 company. As buyers increasingly shift from traditional search to AI search platforms, G2 has become the most-cited B2B software source across those AI-first channels where software discovery happens. Leading software and services companies like Salesforce, IBM, SAP, Adobe, and Clay also trust G2 to influence discovery, build brand credibility, reach in-market buyers, and accelerate revenue growth.
Offices: 100 S Wacker Dr, Suite 600, Chicago, IL 60606, US · 77 Leadenhall Street, London, England EC3A 3DE, GB · 14th Main Road, EEshan located No.06; Opp Agara Lake HSR Layout; 5th Sector, Bengaluru, Karnataka 560034, IN · 22 Cross Street, #03-00, Singapore, 048421 / 65-6871-4824, SG · Dublin, IE
