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Other
Blue Cross Blue Shield Health Insurance, Delta Dental, Vision Insurance, Pet Insurance, Company Paid Life Insurance, Life Insurance Buyup
Posted 30d ago
~40 hrs/week
Responsibilities
Serve as the primary point of contact for residents and guests, managing the front desk and coordinating deliveries. Support community operations by handling service requests and assisting with administrative tasks for the management team.
Requirements
Previous experience in customer service, hospitality, or administrative roles is preferred. Candidates must possess strong communication skills and the ability to work flexible hours, including evenings, weekends, and holidays.
Full job description
Job DetailsJob Location: Lafayette Park Apartments - Detroit, MI 48207Are you a customer-focused professional who enjoys creating exceptional experiences for residents and guests? We are seeking a Concierge to serve as the first point of contact for one of our premier apartment communities. This position is ideal for an individual with outstanding communication skills, a professional demeanor, and a passion for delivering exceptional customer service.
In this resident-facing role, you will help create a welcoming environment, assist residents and visitors, and support the day-to-day operations of the community. We are looking for someone who is organized, dependable, and committed to providing a first-class resident experience.
Responsibilities
Welcome residents, guests, and prospective residents in a professional and friendly manner
Manage the front desk and serve as the primary point of contact for inquiries and requests
Answer phones, respond to emails, and assist with general community information
Coordinate resident packages, deliveries, and visitor access
Assist with resident events and community engagement activities
Monitor building access and help maintain community security procedures
Handle resident service requests and communicate with onsite teams to ensure timely resolutions
Maintain accurate records, logs, and reports as needed
Support the onsite management team with administrative and clerical tasks
Deliver exceptional customer service while creating a positive resident experience
Qualifications
Previous customer service, hospitality, concierge, front desk, or administrative experience preferred
Professional appearance and positive attitude
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Ability to remain calm and professional in a fast-paced environment
Proficiency with Microsoft Office applications
Ability to work evenings, weekends, and holidays as required
Strong attention to detail and problem-solving skills
Previous multifamily, hotel, or hospitality experience is a plus
Friedman Real Estate is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.
We are Friedman Real Estate
As one of the largest privately held full-service commercial real estate organizations in the nation, Friedman Real Estate provides clients with a single point of contact for the full range of Advisory, Property Management, Multi-Family, Brokerage, Financial, and Construction services that it offers.
Friedman manages more than 200 commercial properties encompassing more than 18 million SF and more than 15,000 apartment homes throughout the United States. Friedman's brokerage team has over 600 current listings with more than $22.5 billion in closed transactions. As owners and managers of commercial property for over 35 years, Friedman understands what it takes to achieve results that maximize their clients' objectives.
Recognized as one of Detroit Free Press's Top Workplaces
Friedman Benefits
We offer a wide range of benefits to our employees consisting of:
Blue Cross Blue Shield health insurance plans
Delta Dental
Vision
Pet Insurance
Company paid life insurance along with life insurance buyup
401(k) Match
Company paid Long Term Disability after 2 years of service
Friedman Perks
Continuing education reimbursement benefits
Referral bonuses for new employees and new business
Recognition program
Three tier PTO plan
Paid Parental Leave
Training seminars for leadership and professional development