Jobs at Foxen (Now Hiring) — 8 open

Key Responsibilities:

• Lead and manage the entire customer onboarding process from initial kickoff to successful launch.  
• Develop and maintain detailed project plans, timelines, and budgets for each customer onboarding project.  
• Collaborate closely with CSMs, RMs, CX Engineers, and other internal teams to ensure seamless project execution.  
• Proactively identify and mitigate potential risks and challenges throughout the onboarding process.  
• Conduct regular project status meetings with internal teams and customers to communicate progress, address any roadblocks, and ensure client satisfaction.  
• Track project progress and deliverables, ensuring projects are completed on time.  
• Develop and maintain strong relationships with customers throughout the onboarding process.  
• Gather and analyze customer feedback to identify areas for improvement in the onboarding process.  
• Continuously improve onboarding processes and best practices.  
• Contribute to the development and maintenance of project management tools and resources.

What You Bring:

• 2+ years of experience in project management, preferably within the SaaS or technology industry.  
• Proven ability to manage multiple projects simultaneously and prioritize effectively.  
• Strong project management methodologies (e.g., Agile, Waterfall)  
• Excellent communication, interpersonal, and presentation skills.  
• Strong analytical and problem-solving skills.  
• Ability to build and maintain strong relationships with clients and internal stakeholders.  
• Proficiency in project management software (e.g., Jira, Asana)  
• Experience with Salesforce is a plus. 
• Bachelor’s degree in business administration, Project Management, or a related field preferred.

What We Offer:

As a Customer Implementation Manager, you will receive competitive pay, bonus opportunities and a robust benefits package. Our benefits include your choice of three health insurance plans, voluntary dental, vision, short-term disability, long-term disability, life insurance, paid time off, paid holidays, a 401k with 4% company match and a yearly learning & development stipend. This is a full-time exempt position, reporting to the company’s Manager, Implementation. Occasional travel may be required to attend training and other company functions.