Delafield, Wisconsin, United States · Remote OK
ABOUT THE ROLE Forj is a growth-stage SaaS company with a bold vision for how members will engage and learn in modern communities of practice. By connecting community with learning, our reimagined platform encourages mem…
Skills: Enterprise Relationship Management, Stakeholder Communication, ROI Modeling, Executive Business Reviews, Client Advocacy
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Act as a strategic advisor to enterprise clients, managing the renewal lifecycle and driving ROI through data-driven insights and executive influence. Guide clients through technology modernizations and platform migrations while collaborating with internal product teams to represent the voice of the customer.
Requires a bachelor's degree and over 5 years of experience managing enterprise B2B SaaS relationships, specifically within the association or LMS domains. Candidates must demonstrate executive-level presence and proficiency in using AI tools like Claude to optimize operational efficiency.
ABOUT THE ROLE
Forj is a growth-stage SaaS company with a bold vision for how members will engage and learn in modern communities of practice. By connecting community with learning, our reimagined platform encourages member engagement with content and human connections, leading to a more vibrant community experience that delivers more value to members while helping their organizations grow.
The ideal candidate will bridge elite enterprise relationship management with sharp domain fluency, leveraging data and AI-enabled insights to confidently guide and influence client executives through technology modernizations and strategic migrations. You'll operate as a trusted strategic advisor who skillfully navigates competing priorities across multiple stakeholder levels—from technical teams to C-suite leaders—building authentic credibility that positions you as an indispensable partner in driving organizational alignment and transformational change.
WHAT YOU'LL DO
WHAT SUCCESS LOOKS LIKE (12–18 MONTHS)
WHO YOU ARE
You operate as a credible, influential voice within client organizations, skillfully navigating complex stakeholder dynamics and building trusted relationships across multiple levels and departments. Your communication acumen drives alignment around strategic priorities, and clients recognize you as a strategic advisor who bridges the gap between technical teams and executive leadership.
An agile thinker who treats innovation as a daily craft, you confidently guide technology modernizations, shifting client requirements, and new AI workflows like Claude, viewing unexpected hurdles and platform transitions as exciting opportunities for strategic improvement. You connect complex product metrics to real business outcomes, ensuring every association captures clear ROI while experiencing high-touch, value-driven partnership. Client experience is your non-negotiable priority.
QUALIFICATIONS
BENEFITS & PERKS
OTHER REQUIREMENTS
We empower the professionals who make our world better.
Forj empowers the professionals who make our world better. By combining online communities with advanced learning management, Forj is creating an entirely new experience for the modern member. Our platform, Journey by Forj, is purpose-built for associations and professional networks to enhance member experience, increase membership, grow revenue, and realize impact. Personalized, integrated, and intuitive member experiences, blended with both social and formal learning, remove obstacles to human connection and create a sense of belonging. With Forj, community members form bonds based on their shared experiences. The frictionless, mobile-friendly technology meets the needs and expectations of modern community members to help them grow their careers and expand their knowledge. For more information, visit www.forj.ai.
Offices: Milwaukee, Wisconsin, US
We empower the professionals who make our world better.
Forj empowers the professionals who make our world better. By combining online communities with advanced learning management, Forj is creating an entirely new experience for the modern member. Our platform, Journey by Forj, is purpose-built for associations and professional networks to enhance member experience, increase membership, grow revenue, and realize impact. Personalized, integrated, and intuitive member experiences, blended with both social and formal learning, remove obstacles to human connection and create a sense of belonging. With Forj, community members form bonds based on their shared experiences. The frictionless, mobile-friendly technology meets the needs and expectations of modern community members to help them grow their careers and expand their knowledge. For more information, visit www.forj.ai.
Offices: Milwaukee, Wisconsin, US
