Senior Manager, Field Recall Program Management & Operations
Allen Park, Michigan, United States · Hybrid
$142k–$268k/yr
Senior+$16B raised
Senior Manager, Field Recall Program Management & Operations We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, help…
Skills: Program management, Operations management, Strategic leadership, Quality engineering, Data analysis
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you …
Skills: Systems engineering, Connected vehicle, Telematics, Cloud services, Infotainment
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you …
Skills: Systems engineering, Connected vehicle, Telematics, Cloud services, Infotainment
In this position... The Service Function Diagnostics Engineer is responsible for authoring and repurposing Open Test Exchange (OTX) service functions to support new vehicle delivery and module replacement commissioning g…
Skills: Open Test Exchange, OTX, Vehicle diagnostics, Automotive electrical systems, Software development
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you …
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you …
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to c…
Skills: Data Science, MLOps, AI/ML Engineering, Python, TensorFlow
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to c…
Skills: Data Science, MLOps, AI Engineering, Machine Learning, Python
In this position... The Manufacturing HR Business Partner serves as a critical strategic partner and hands-on HR leader, deeply embedded within our automotive manufacturing plants and parts depots. This role is responsib…
Skills: Strategic Partnership, Data Storytelling, Talent Management, Employee Lifecycle Expertise, Business Acumen
In this position... The Manufacturing HR Business Partner serves as a critical strategic partner and hands-on HR leader, deeply embedded within our automotive manufacturing plants and parts depots. This role is responsib…
Skills: Strategic partnership, Data storytelling, Talent management, Employee lifecycle expertise, Business acumen
Naucalpan de Juárez, State of Mexico, Mexico · Hybrid
Mid level$16B raised
The Future is Made by You: Ready, Set, Ford At Ford, we are not just a car company; we are a movement. We are undergoing a massive transformation to lead the electric and digital revolution. This requires a culture of sp…
Skills: Cost Estimating, Electrical Distribution Systems, Data Analytics, Facton, Apriori
Product Development Engineer-RWD Hybrid Transmissions
Livonia, Michigan, United States · Hybrid
$65k–$166k/yr
Mid level$16B raised
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you …
Product Development Engineer-RWD Hybrid Transmissions
Livonia, Michigan, United States · Hybrid
$65k–$166k/yr
Mid level$16B raised
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you …
We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? Ford of Canada’s operations in…
Skills: Occupational health and safety, Hazard prevention, Safety audits, Risk mitigation, Emergency response planning
Transformation Leader, Vehicle Operations and Powertrain Manufacturing
United States · Remote OK
Senior+$16B raised
THE OPPORTUNITY Architect Ford's Manufacturing Transformation: As Transformation Leader for Vehicle Operations and Powertrain, you sit at the center of one of the largest and most complex manufacturing transformations in…
Transformation Leader, Vehicle Operations and Powertrain Manufacturing
United States · On-site
Senior+$16B raised
THE OPPORTUNITY Architect Ford's Manufacturing Transformation: As Transformation Leader for Vehicle Operations and Powertrain, you sit at the center of one of the largest and most complex manufacturing transformations in…
Product Development Engineer - Exterior Lighting Vision Systems
Dearborn, Michigan, United States · Hybrid
$68k–$193k/yr
Senior$16B raised
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you …
Product Development Engineer - Exterior Lighting Vision Systems
Dearborn, Michigan, United States · Hybrid
$68k–$193k/yr
Senior$16B raised
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you …
In this position... The Engineering Program Manager (EPM) is an expert technical leader responsible for the successful execution of complex, high-impact technical programs and cross-functional, dependent products. Operat…
Skills: Program management, Technical leadership, Agile methodologies, Jira, Architectural design
In this position... The Engineering Program Manager (EPM) is an expert technical leader responsible for the successful execution of complex, high-impact technical programs and cross-functional, dependent products. Operat…
Skills: Program management, Technical leadership, Strategic planning, Agile, Kanban
Senior Manager, Field Recall Program Management & Operations
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$142k–$268k/yr
Full-time
bachelor degree, postgraduate degree
Medical coverage, Dental coverage, Vision coverage, Prescription drug coverage, Flexible family care days, Paid parental leave
Posted 13h ago
Apply by Aug 13
~40 hrs/week
Responsibilities
The Senior Manager leads the strategy, governance, and end-to-end execution of safety recalls, compliance campaigns, and customer satisfaction programs. This role acts as a senior cross-functional integrator, ensuring field repair solutions are safe, robust, and practical while managing complex stakeholder relationships.
Requirements
Candidates must have a bachelor's degree and at least 5 years of progressive experience in automotive service operations, quality engineering, or field operations. The role requires proven leadership in managing cross-functional teams and the ability to translate complex data into executive-ready narratives.
Full job description
Senior Manager, Field Recall Program Management & Operations
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
In this position...
The Senior Manager, Field Service Action Program Management & Operations is a critical enterprise leadership role accountable for the strategy, governance, transformation, and end-to-end execution of Ford's Safety Recalls, Compliance Recalls, Emissions Campaigns, and Customer Satisfaction Programs.
Leading a multidisciplinary organization and providing strategic direction to the Special Service Support Center, this leader will establish priorities, allocate resources, and develop talent across a complex, high-volume caseload of investigations and campaigns — fostering a culture of innovation and continuous improvement, and leveraging new technologies and data to simplify processes and elevate the dealer and customer experience.
As the senior Voice of Service, this leader ensures field repair solutions are safe, technically robust, and dealership-practical, owning program readiness from early investigation through launch and post-launch support while balancing speed, quality, compliance, and risk.
This role serves as a senior cross-functional integrator, decision-maker, and escalation point across Engineering, Quality, Safety, Legal, Warranty, Logistics, Field Operations, and the dealer network — requiring strategic thinking, executive presence, and the ability to inspire innovation, lead transformation, and align stakeholders around complex, high-impact decisions.
We don't just make history -- we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us.
Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.
Privacy Policy: https://www.ford.com/help/privacy/
Offices: 1 American Rd, Dearborn, Michigan 48126, US · 3200 Hillview, Palo Alto, CA 94304, US · Campus, Ford Britain, Dunton, Basildon SS15 6GB, Dunton, Basildon SS15 6GB, GB · Thames Avenue, RM9 6SA, Dagenham, England, GB · 46440 Almussafes, Valencia, ES
We don't just make history -- we make the future. Ford put the world on wheels over a century ago, and our teams are re-inventing icons and creating groundbreaking connected and electric vehicles for the next century. We believe in serving our customers, our communities, and the world. If you do, too, come move the world and make the future with us.
Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.
Privacy Policy: https://www.ford.com/help/privacy/
Offices: 1 American Rd, Dearborn, Michigan 48126, US · 3200 Hillview, Palo Alto, CA 94304, US · Campus, Ford Britain, Dunton, Basildon SS15 6GB, Dunton, Basildon SS15 6GB, GB · Thames Avenue, RM9 6SA, Dagenham, England, GB · 46440 Almussafes, Valencia, ES