United States · Remote OK
About Fay At Fay, our mission is to make nutrition a foundational pillar of preventative care, improving outcomes, accessibility, and affordability at scale. We're building AI-powered infrastructure to transform preventa…
Skills: Lifecycle Operations, CRM Management, SMS Outreach, Email Marketing, Data Hygiene
San Francisco, California, United States · Hybrid
$100k–$130k/yr
About Fay At Fay, our mission is to make nutrition a foundational pillar of preventative care, improving outcomes, accessibility, and affordability at scale. We're building AI-powered infrastructure to transform preventa…
Skills: People Operations, HR Administration, Payroll Management, Benefits Enrollment, HRIS
San Francisco, California, United States · Hybrid
$85k–$100k/yr
About Fay At Fay, our mission is to make nutrition a foundational pillar of preventative care, improving outcomes, accessibility, and affordability at scale. We're building AI-powered infrastructure to transform preventa…
Skills: Customer Support, Patient Services, Health Insurance Knowledge, Billing Dispute Resolution, Written Communication
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Manage outbound outreach and early lifecycle engagement through SMS workflows and marketing emails. Track performance metrics and collaborate with cross-functional teams to improve patient conversion and data compliance.
Requires 1-3 years of experience in lifecycle or growth operations with proficiency in tools like Zapier, Customer.io, and Front. Candidates must have strong written communication skills and the ability to manage operational processes end-to-end.
About Fay
At Fay, our mission is to make nutrition a foundational pillar of preventative care, improving outcomes, accessibility, and affordability at scale. We're building AI-powered infrastructure to transform preventative healthcare. Think that's bold? We're just getting started.
Today, Fay is a three-sided marketplace connecting providers, patients, and payers to revolutionize preventative care delivery. Our b2b2c business-in-a-box solution empowers dietitians to deliver high-quality, affordable nutrition care, helps patients take control of their health, and enables payers to build healthier member populations. Nutrition is our starting point, not the finish line. The platform we're building will expand into new areas of preventative health and wellness as we grow.
We're proud to be one of the fastest-growing companies in healthtech, backed by category-defining investors like General Catalyst, Forerunner, 1984, and Goldman Sachs.
Ready to leverage AI-driven technology to transform preventative care and make a real-world impact on health? Let's talk.
Fay is a digital health platform connecting people with registered dietitians who accept insurance. Our mission is to make high-quality nutrition care accessible, affordable, and easy to use. We partner with health systems, employers, and platforms to help people improve their health through evidence-based nutrition. As we scale, lifecycle and operational excellence are critical to how we grow responsibly.
We’re looking for a Lifecycle Operations associate to run Fay’s outbound outreach and early lifecycle engagement. You’ll own daily SMS workflows, manage inbound patient conversations, keep data clean and compliant, help improve conversion from warm intent to booked appointments, and own outbound marketing emails. This role is heavily executional and operational, with a strong focus on quality, compliance, and impact.
You’ll own a high-impact, measurable patient engagement channel and help shape Fay’s lifecycle infrastructure as we scale.
Competitive salary and a remote-friendly culture.
Fay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The all-in-one vertical AI platform for preventative care
Fay is a platform that connects patients with registered dietitians for personalized, insurance-covered nutrition care. We're using technology to build a healthcare system where nutrition is accessible, affordable, and central to better outcomes. Our Mission and Vision: Fay is on a mission to elevate nutrition as a foundational pillar of preventative healthcare and improve outcomes, accessibility, and affordability at scale. Nearly half of Americans live with a chronic condition that can be better managed through food. We're creating real, measurable impact for patients, providers, and the healthcare system by making nutrition care a cornerstone of healthier, better lives. We're results-driven, focused on delivering lasting outcomes for those we serve. At Fay, we're only in our first inning. We don't just digitize healthcare; we're inventing what's next. Our long-term vision: play a defining role in expanding preventative health and wellness, and be there for patients at every decision that impacts their health. How Fay Works: With Fay, everyone wins. Our platform creates impact across the healthcare ecosystem. Patients get personalized, convenient nutrition care that actually works, often at low or no cost. Dietitians use Fay to build the practices they've always envisioned. We handle the administrative burden, including insurance, client sourcing, and operations, so they can focus on transforming lives and establishing the work-life balance they deserve. Insurance companies benefit from healthier members and sustainable outcomes. By aligning these needs, we create a system built around people, not paperwork, and are allowing people to reclaim their health. Traction and Funding: Since our Seed in 2022, we've become one of the fastest-growing companies in healthtech with strong unit economics. We've raised $75M from General Catalyst, 1984, Forerunner, and Goldman Sachs, investors known to back category-defining companies built to last.
Offices: 95 3rd St, San Francisco, California 94103, US
The all-in-one vertical AI platform for preventative care
Fay is a platform that connects patients with registered dietitians for personalized, insurance-covered nutrition care. We're using technology to build a healthcare system where nutrition is accessible, affordable, and central to better outcomes. Our Mission and Vision: Fay is on a mission to elevate nutrition as a foundational pillar of preventative healthcare and improve outcomes, accessibility, and affordability at scale. Nearly half of Americans live with a chronic condition that can be better managed through food. We're creating real, measurable impact for patients, providers, and the healthcare system by making nutrition care a cornerstone of healthier, better lives. We're results-driven, focused on delivering lasting outcomes for those we serve. At Fay, we're only in our first inning. We don't just digitize healthcare; we're inventing what's next. Our long-term vision: play a defining role in expanding preventative health and wellness, and be there for patients at every decision that impacts their health. How Fay Works: With Fay, everyone wins. Our platform creates impact across the healthcare ecosystem. Patients get personalized, convenient nutrition care that actually works, often at low or no cost. Dietitians use Fay to build the practices they've always envisioned. We handle the administrative burden, including insurance, client sourcing, and operations, so they can focus on transforming lives and establishing the work-life balance they deserve. Insurance companies benefit from healthier members and sustainable outcomes. By aligning these needs, we create a system built around people, not paperwork, and are allowing people to reclaim their health. Traction and Funding: Since our Seed in 2022, we've become one of the fastest-growing companies in healthtech with strong unit economics. We've raised $75M from General Catalyst, 1984, Forerunner, and Goldman Sachs, investors known to back category-defining companies built to last.
Offices: 95 3rd St, San Francisco, California 94103, US
