Main responsibilities Build strong, trusted relationships with mid‑market and enterprise stakeholders in the DACH region, becoming a strategic partner in their language‑learning initiatives.Deliver a smooth onboarding ex…
Main responsibilities Provide development services to maintain the platform by identifying requirements through input and feedback from the Client.Provide maintenance services to ensure that the Cloud platform is maintai…
Main responsibilities Provide development services to maintain the platform by identifying requirements through input and feedback from the Client.Provide maintenance services to ensure that the Cloud platform is maintai…
Main responsibilities Provide development services to maintain the platform by identifying requirements through input and feedback from the Client.Provide maintenance services to ensure that the Cloud platform is maintai…
Main responsibilities Build strong, trusted relationships with mid‑market and enterprise stakeholders in the DACH region, becoming a strategic partner in their language‑learning initiatives.Deliver a smooth onboarding ex…
Skills: Customer Success Management, Account Management, SaaS, German Language, English Language
Main responsibilities Build strong, trusted relationships with mid‑market and enterprise stakeholders in the DACH region, becoming a strategic partner in their language‑learning initiatives.Deliver a smooth onboarding ex…
Skills: Customer Success Management, Account Management, SaaS, German Language, English Language
Main responsibilities Build strong, trusted relationships with mid‑market and enterprise stakeholders in the DACH region, becoming a strategic partner in their language‑learning initiatives.Deliver a smooth onboarding ex…
Skills: Customer Success Management, Account Management, SaaS, German Language, English Language
Main responsibilities Develop and implement effective sales strategies to meet and exceed sales and client’s targets in Programmatic and Standard Display advertisingIdentify and cultivate new business opportunities throu…
City of London, England, United Kingdom · Remote OK
Mid level
Main responsibilities Client Onboarding Support clients throughout their HR system implementationAttend project kick-off meetings and implementation workshopsBuild strong working relationships with clients and provide re…
Skills: HRIS Implementation, Requirements Gathering, System Configuration, Data Migration, User Acceptance Testing
City of London, England, United Kingdom · Remote OK
Mid level
Main responsibilities Client Onboarding Support clients throughout the payroll implementation journeyAttend kick-off meetings and help deliver implementation projectsBuild positive relationships with clients and provide …
Main responsibilities Develop, maintain, and execute automated test cases for web applications and APIs.Perform manual functional, regression, smoke, and exploratory testing.Create and maintain test cases and testing doc…
Budapest, Central Hungary, Hungary · Remote Solely
Mid level
Main responsibilities Client Onboarding Support clients throughout the payroll implementation journeyAttend kick-off meetings and help deliver implementation projectsBuild positive relationships with clients and provide …
Main responsibilities Client Onboarding Support clients throughout the payroll implementation journeyAttend kick-off meetings and help deliver implementation projectsBuild positive relationships with clients and provide …
Main responsibilities Client Onboarding Support clients throughout the payroll implementation journeyAttend kick-off meetings and help deliver implementation projectsBuild positive relationships with clients and provide …
Main responsibilities Client Onboarding Support clients throughout the payroll implementation journeyAttend kick-off meetings and help deliver implementation projectsBuild positive relationships with clients and provide …
Main responsibilities Client Onboarding Support clients throughout the payroll implementation journeyAttend kick-off meetings and help deliver implementation projectsBuild positive relationships with clients and provide …
Main responsibilities Client Onboarding Support clients throughout the payroll implementation journeyAttend kick-off meetings and help deliver implementation projectsBuild positive relationships with clients and provide …
Main responsibilities Client Onboarding Support clients throughout their HR system implementationAttend project kick-off meetings and implementation workshopsBuild strong working relationships with clients and provide re…
Skills: HRIS Implementation, Requirements Gathering, System Configuration, Data Migration, User Acceptance Testing
Main responsibilities Client Onboarding Support clients throughout their HR system implementationAttend project kick-off meetings and implementation workshopsBuild strong working relationships with clients and provide re…
Skills: HRIS, System Configuration, Client Onboarding, Requirements Gathering, Data Migration
Main responsibilities Client Onboarding Support clients throughout their HR system implementationAttend project kick-off meetings and implementation workshopsBuild strong working relationships with clients and provide re…
Skills: HRIS Implementation, Requirements Gathering, System Configuration, Data Migration, User Acceptance Testing
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Full-time
Posted 22d ago
~40 hrs/week
Remote in Bulgaria
Responsibilities
Build and maintain strategic relationships with mid-market and enterprise stakeholders in the DACH region to drive platform adoption and business outcomes. Manage the full customer lifecycle, including onboarding, renewal processes, and identifying expansion opportunities to ensure net revenue retention.
Requirements
Requires native-level German and fluent English with at least 2 years of experience in Customer Success or Account Management within a SaaS environment. Candidates must be proficient in interpreting customer data to demonstrate ROI and managing multi-stakeholder relationships.
Full job description
Main responsibilities
Build strong, trusted relationships with mid‑market and enterprise stakeholders in the DACH region, becoming a strategic partner in their language‑learning initiatives.
Deliver a smooth onboarding experience, ensuring customers successfully adopt the platform, maximize engagement, and achieve measurable business outcomes.
Monitor customer usage and KPIs through dashboards, sharing insights and best practices that demonstrate ROI and drive business outcomes.
Own the renewal process across your portfolio, including surfacing risks early, building renewal plans, and collaborating with Sales on strategy where needed.
Identify and qualify upsell and expansion opportunities that align with customer needs and contribute to net revenue retention.
Present clear, data‑driven insights to influence customer decision‑making and internal learning strategies.
Share market and customer feedback with Product, Sales, and Marketing to help shape Busuu’s roadmap and commercial positioning.
Stay informed on trends in the DACH corporate learning and EdTech landscape to provide relevant, consultative guidance.
Generate customer advocates, case studies and success stories that highlight engagement, outcomes, and ROI.
Requirements
Native-level German and fluent English
Minimum 2 years of experience in Customer Success, Account Management or similar client‑facing roles within a SaaS environment
Experience managing mid‑market or enterprise customers, ideally with multi-stakeholder relationships
Ability to interpret customer data and use insights to demonstrate ROI and influence decision-making
Strong consultative approach with a customer-centric and solutions-focused mindset
Ability to collaborate effectively with cross-functional teams such as Sales and Product
Strong organisational skills and the ability to manage multiple accounts and priorities at once
Confidence working with CRM systems, dashboards and common SaaS tools
Flatrock isn't your typical assisted living facility–we prioritize therapy and your loved one's overall well-being.
Industry
Hospitals and Health Care
Company size
501-1,000 employees
Headquarters
Flint, Michigan
LinkedIn followers
1,306
Flatrock provides compassionate adult foster care for individuals with intellectual and developmental disabilities, with homes across Michigan. We proudly serve both Michigan residents and individuals from out of state, offering personalized therapy, support, and opportunities for growth in a family-centered environment.
Staffed 24/7, our licensed homes are designed to provide comprehensive behavioral health support, therapy, and wellness programming tailored to every resident’s unique needs. Residents live in environments that go beyond housing, offering connection, growth, and meaningful therapeutic opportunities. We offer upscale amenities, comfortable community spaces, and access to engaging daily therapy activities. From art and music projects to life skills development activities and community outings, we create opportunities for connection, growth, and joy in everyday life.
Accredited by CARF, recognized with the HIPAA Seal of Compliance, and a proud member of the Michigan Assisted Living Association, Flatrock is a trusted partner in inclusive, supportive care. We’re committed to creating environments where individuals feel safe, supported, and encouraged to thrive through personalized therapy, compassionate care, and meaningful relationships.
Offices: 310 W Oakley St, Flint, Michigan 48503, US
special needs carehealth caremental healthmental health careadult foster carehousingand foster careHealth CareHome Health CareNursing and Residential Care
Flatrock isn't your typical assisted living facility–we prioritize therapy and your loved one's overall well-being.
Industry
Hospitals and Health Care
Company size
501-1,000 employees
Headquarters
Flint, Michigan
LinkedIn followers
1,306
Flatrock provides compassionate adult foster care for individuals with intellectual and developmental disabilities, with homes across Michigan. We proudly serve both Michigan residents and individuals from out of state, offering personalized therapy, support, and opportunities for growth in a family-centered environment.
Staffed 24/7, our licensed homes are designed to provide comprehensive behavioral health support, therapy, and wellness programming tailored to every resident’s unique needs. Residents live in environments that go beyond housing, offering connection, growth, and meaningful therapeutic opportunities. We offer upscale amenities, comfortable community spaces, and access to engaging daily therapy activities. From art and music projects to life skills development activities and community outings, we create opportunities for connection, growth, and joy in everyday life.
Accredited by CARF, recognized with the HIPAA Seal of Compliance, and a proud member of the Michigan Assisted Living Association, Flatrock is a trusted partner in inclusive, supportive care. We’re committed to creating environments where individuals feel safe, supported, and encouraged to thrive through personalized therapy, compassionate care, and meaningful relationships.
Offices: 310 W Oakley St, Flint, Michigan 48503, US
special needs carehealth caremental healthmental health careadult foster carehousingand foster careHealth CareHome Health CareNursing and Residential Care