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Full-time
associate degree
Posted 2d ago
~40 hrs/week
Responsibilities
The IT Support Specialist provides technical assistance to employees by resolving incidents via phone, email, and Teams. They are also responsible for managing hardware and software for new hires and maintaining IT documentation and security procedures.
Requirements
Candidates must have at least an Associate Degree in IT or equivalent work experience. Proficiency in remote hardware troubleshooting, Microsoft environments, and Office 365 is required.
Full job description
This is an in-office position that will report to our Downtown Nashville headquarters located on Broadway.
Position Summary:
Associate must provide top quality IT Support to all employees throughout the FirstBank organization. This IT support includes responding to incoming incidents via multiple contact points and remote IT problem solving, coordinating hardware and software for new hires, terminations, and transfers, administrating various IT applications and telecommunications support.
Duties and Responsibilities
Provide responsive, timely support to all end-user questions and support requests. Respond to incoming incidents via phone, email and/or Teams, resolve the problem, document in the Service Desk Tool, and ensure follow-through if the incident is passed to another person. Set end-user expectations for resolution time and communicate changes in status, as necessary.
Work closely with other IT staff to insure clear communication on outstanding issues and user problems. Work as a team to distribute outstanding support problems and/or requests to even workload, establish priorities, and meet deadlines.
Helpdesk support for all FirstBank standard applications including but not limited to Microsoft Windows, Office 365, FirstBank’s core banking application suite, workstation encryption, spam filtering and VPN software.
Collaborate with various escalation paths to resolve difficult problems and special application issues.
Responsible for adhering to FirstBank established security procedures.
Assists with maintenance of documentation of IT procedures, and IT Knowledge Base.
Provide exceptional customer service to all FirstBank associates and partners.
Basic administration of Microsoft Active Directory and Windows environment.
Other projects duties as assigned.
Qualifications
Successful candidates will have a high degree of self-sufficiency, and must work well within a banking atmosphere.
Education and /or Experience
Minimum Associate Degree in IT, or equivalent work experience
Intermediate to Advanced knowledge of remote hardware troubleshooting and repair skills
Strong background in Remote Support, Microsoft, Office365, or other technologies desirable
ITIL Foundations, A+, MCSA/MCSE, CCT/CCNA or other certifications desirable
Related keywords
IT SupportHardwareSoftwareMicrosoft WindowsOffice 365Active DirectoryVPNTelecommunicationsService DeskEncryptionSpam FilteringITILA+MCSAMCSECCT
The home of banking for good since 1963. Member FDIC
Industry
Banking
Company size
1,001-5,000 employees
Founded
1963
Headquarters
Lakewood, CO
LinkedIn followers
14,982
FirstBank, sometimes referred to as 1STBank, is a Colorado-based bank and financial services company with branch locations across Colorado and Arizona. Since 1963, we've been committed to “banking for good.” Today, we're humbled to be among the largest and best-performing privately held banks in the United States.
We offer a variety of consumer deposit accounts, mortgages, home equity loans, and a full range of commercial banking services, including business financing, commercial real estate loans, treasury management, and more. Since 2000, we have been recognized as a top corporate philanthropist, contributing more than $90 million and thousands of volunteer hours to charitable organizations.
Offices: 12345 W. Colfax Ave., Lakewood, CO 80215, US
The home of banking for good since 1963. Member FDIC
Industry
Banking
Company size
1,001-5,000 employees
Founded
1963
Headquarters
Lakewood, CO
LinkedIn followers
14,982
FirstBank, sometimes referred to as 1STBank, is a Colorado-based bank and financial services company with branch locations across Colorado and Arizona. Since 1963, we've been committed to “banking for good.” Today, we're humbled to be among the largest and best-performing privately held banks in the United States.
We offer a variety of consumer deposit accounts, mortgages, home equity loans, and a full range of commercial banking services, including business financing, commercial real estate loans, treasury management, and more. Since 2000, we have been recognized as a top corporate philanthropist, contributing more than $90 million and thousands of volunteer hours to charitable organizations.
Offices: 12345 W. Colfax Ave., Lakewood, CO 80215, US