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Full-time
bachelor degree, high school
Posted 4d ago
Apply by Aug 12
~40 hrs/week
Responsibilities
This role provides daily operational support for business tools and applications by tracking performance metrics and data discrepancies. The analyst also gathers information to address inquiries and creates documentation to facilitate business goals.
Requirements
Candidates must possess either a Bachelor's degree with no experience or a High School Diploma/GED with four years of experience in Financial Services or Analytics. Proficiency in data analysis and operational support is essential for this position.
Full job description
Overview
This position provides daily operational support regarding business tools, products or applications. Analyzes the performance of assigned tools, products, or applications by tracking usage, issues, data discrepancies, and other key metrics. Gathers information to address associate and client inquiries. Generates reports, status updates, and other documentation as needed to facilitate business goals.
Responsibilities
Operational Support - Performs various operational tasks that occur during customer or associate inquiries. Serves as initial point of contact for support of assigned tools, products, or applications. May involve data entry, system testing, or implementation.
Analysis - Sources, compiles, and interprets data. Performs analysis to monitor overall performance, tracking user feedback and identifying opportunities to improve existing processes.
Documentation - Tracks reporting efforts, user metrics, and known issues. Communicates key insight into business tools, products, or applications through documentation and reporting.
Product Proficiency - Provides knowledge of subject to wider business unit or users, which may involve creating educational or operational materials.
Qualifications
Bachelor's Degree and 0 years of experience in Financial Services or Analytics OR High School Diploma or GED and 4 years of experience in Financial Services or Analytics
prefered experince: Current FCB contractor/contigent worker
License or Certification Type: null null
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 500 branches and offices in 30 states; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.
Visit firstcitizens.com or call toll-free 1.888.FC DIRECT (1.888.323.4732). First Citizens Bank. Forever First®. Member FDIC. Equal Housing Lender.
Social Media Terms of Use: https://www.firstcitizens.com/socialterms
Offices: 4300 Six Forks Road, Raleigh, North Carolina 27609, US
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 500 branches and offices in 30 states; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.
Visit firstcitizens.com or call toll-free 1.888.FC DIRECT (1.888.323.4732). First Citizens Bank. Forever First®. Member FDIC. Equal Housing Lender.
Social Media Terms of Use: https://www.firstcitizens.com/socialterms
Offices: 4300 Six Forks Road, Raleigh, North Carolina 27609, US