Raleigh, North Carolina, United States · Remote OK
Overview This is a remote role that may be hired in several markets across the United States. Preference will be given to those located in North Carolina, Florida, Texas and Arizona. We are seeking a highly hands-on Pega…
Skills: Pega AI, Pega Customer Decision Hub, Pega Knowledge Buddy, Pega Voice AI, Next-Best-Action
Phoenix, Arizona, United States · Remote OK
Overview This is a remote role that may only be hired in the following location(s): AZ, NC and TX. We have a highly engaged team of engineers and are driving a new custom developed platform and implementing automated tes…
Skills: Java 11+, Spring Boot, Microservices, REST APIs, React
Batesburg-Leesville, South Carolina, United States · On-site
Overview Are you a people person Be a First Citizens person. Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service requests…
Skills: Interpersonal Communication, Customer Service, Adaptability, Teamwork, Flexibility
San Francisco, California, United States · Hybrid
Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of our New York or San Francisco offices. Together, Silicon Valley Bank and First Citizens offer you the…
Skills: Portfolio Management, Credit Underwriting, Loan Administration, Asset-Backed Finance, Financial Modeling
Kershaw, South Carolina, United States · On-site
Overview Stable. Family. Opportunities. Unique. Whether First Citizens Bank has been established for 120+ years, or expanding its presence in your market, we invite you to be a part of our story. We're looking for people…
Skills: Structured Sales Process, Financial Guidance, Financial Literacy, Retail Banking Products, Operations Management
Raleigh, North Carolina, United States · Remote OK
Overview This is aremote role in NC, AZ, and TX. We are seeking a highly skilled Cyber Security Analyst with a strong background in application security and vulnerability management. This role focuses on identifying, ana…
Skills: Application Security, Vulnerability Management, SAST, DAST, SCA
Charlotte, North Carolina, United States · On-site
Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in …
Skills: Structured Sales Process, Financial Literacy, Retail Banking Products, Customer Service, Proactive Outreach
Charlotte, North Carolina, United States · On-site
Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service request…
Skills: Interpersonal Communication, Customer Service, Adaptability, Teamwork, Flexibility
Boston, Massachusetts, United States · Hybrid
Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of our Boston office Together, Silicon Valley Bank and First Citizens offer you the strength and stabili…
Skills: Client Onboarding, Client Servicing, Cash Management, KYC Compliance, Risk Mitigation
Omaha, Nebraska, United States · On-site
Overview At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. The Sales and Service Represen…
Skills: Interpersonal Communication, Customer Service, Sales, Adaptability, Teamwork
Round Rock, Texas, United States · On-site
Overview At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. The Sales and Service Represen…
Skills: Interpersonal Communication, Customer Service, Sales, Adaptability, Teamwork
Raleigh, North Carolina, United States · Remote OK
Overview This is a remote role that may only be hired in the following locations: Arizona, Texas or North Carolina. The Cyber Risk Reduction (CRR) team operates with a start-up mindset inside the bank: fast-paced, high-o…
Skills: Identity And Access Management, Cyber Risk Reduction, Veza Platform, Access Governance, Query Building
Phoenix, Arizona, United States · Remote OK
Overview This is a remote role that may only be hired in the following location(s): Arizona, North Carolina or Texas. The Senior Manager – Workplace Collaboration & Content Management Engineering leads the strategy…
Skills: Microsoft 365, SharePoint Online, Microsoft Purview, Information Governance, Content Management
Sun City West, Arizona, United States · On-site
Overview At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. The Sales and Service Represen…
Skills: Interpersonal Communication, Customer Service, Sales, Adaptability, Teamwork
Palo Alto, California, United States · On-site
Overview At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. The Sales and Service Represen…
Skills: Interpersonal Communication, Customer Service, Sales, Adaptability, Teamwork
Atlanta, Georgia, United States · On-site
Overview At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. As a Financial Sales Manager a…
Skills: Structured Sales Process, Financial Guidance, Financial Literacy, Financial Analysis, Retail Banking Products
Dillon, South Carolina, United States · On-site
Overview A Financial Services Representative (FSR) supports sales and service delivery in the branch. The FSR builds and expands banking relationships through proactive customer outreach and customer service requests. Th…
Skills: Structured Sales Process, Financial Guidance, Financial Literacy, Retail Banking Products, Customer Service
Hartsville, South Carolina, United States · On-site
Overview Are you a people person Be a First Citizens person. Join our branch team and make a difference. As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management…
Skills: Financial Literacy, Knowledge Of Retail Banking Products And Services, Operations Management, Management Skills, Customer Service Skills
Chicago, Illinois, United States · Hybrid
Overview This is a hybrid role with the expectation that time working will regularly take place inside and outside of the company office. First Citizens offers you the strength and stability of a diversified financial in…
Skills: Financial Modeling, Credit Analysis, Underwriting, Risk Management, Industry Research
Biltmore Forest, North Carolina, United States · On-site
Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service request…
Skills: Interpersonal Communication, Customer Service, Adaptability, Teamwork, Flexibility
Raleigh, North Carolina, United States • Remote OK
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Design, configure, and implement Pega AI capabilities and Customer Decision Hub solutions. This includes building AI-powered workflows, optimizing Next-Best-Action strategies, and integrating LLMs with enterprise APIs.
Requires a Bachelor's degree with 8 years of experience or a High School diploma with 12 years of experience in software development. Preferred candidates have 5+ years of Pega CDH experience and relevant Pega certifications.
This is a remote role that may be hired in several markets across the United States. Preference will be given to those located in North Carolina, Florida, Texas and Arizona.
We are seeking a highly hands-on Pega AI and Customer Decision Hub (CDH) Architect. The individual will have deep, hands-on experience implementing Pega AI capabilities and Pega CDH. The role is approximately 50% Pega AI and 50% CDH. This individual will personally design, configure, develop, integrate, troubleshoot, and implement Pega AI and Customer Decisioning solutions. The individual will be capable of independently driving technical implementation activities with minimal supervision.
Bachelor's Degree and 8 years of experience in Software Application Development and Maintenance
OR
High School Diploma or GED and 12 years of experience in Software Application Development and Maintenance
Area of Experience: Pega CDH
Preferred Qualifications
This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
If hired in North Carolina the base pay for this position is generally between $130,109 and $170,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 500 branches and offices in 30 states; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets. Visit firstcitizens.com or call toll-free 1.888.FC DIRECT (1.888.323.4732). First Citizens Bank. Forever First®. Member FDIC. Equal Housing Lender. Social Media Terms of Use: https://www.firstcitizens.com/socialterms
Offices: 4300 Six Forks Road, Raleigh, North Carolina 27609, US
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 500 branches and offices in 30 states; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; innovation banking serving businesses at every stage; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets. Visit firstcitizens.com or call toll-free 1.888.FC DIRECT (1.888.323.4732). First Citizens Bank. Forever First®. Member FDIC. Equal Housing Lender. Social Media Terms of Use: https://www.firstcitizens.com/socialterms
Offices: 4300 Six Forks Road, Raleigh, North Carolina 27609, US
