New York, New York, United States · On-site
$123k–$165k/yr
Company Description EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization…
Skills: Omnichannel Strategy, Experience Strategy, Digital Strategy, Journey Mapping, Data Analysis
Orlando, Florida, United States · Hybrid
$185k–$220k/yr
Company Description At EVERSANA, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creati…
Skills: KOL Engagement, Scientific Communication, HIV Therapeutics, Medical Affairs Strategy, Disease State Education
Houston, Texas, United States · Hybrid
$185k–$220k/yr
Company Description At EVERSANA, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creati…
Skills: KOL Engagement, Scientific Communication, HIV Therapeutics, Medical Affairs, Disease State Education
Mason, Ohio, United States · On-site
Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is commit…
Skills: Pharmacy Reimbursement, Prior Authorization, Benefit Verification, Healthcare Billing, Retail Pharmacy Operations
Boston, Massachusetts, United States · Hybrid
Company Description At EVERSANA, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creati…
Skills: Salesforce Service Cloud, Business Analysis, Product Analysis, Agile, Scrum
Boston, Massachusetts, United States · Hybrid
Company Description At EVERSANA, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creati…
Skills: Salesforce Service Cloud, Business Analysis, Product Analysis, Requirements Gathering, Process Mapping
Boston, Massachusetts, United States · Hybrid
Company Description At EVERSANA, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creati…
Skills: Salesforce Service Cloud, Business Analysis, Product Analysis, Agile, Scrum
New York, New York, United States · On-site
$143k–$192k/yr
Company Description EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization…
Skills: Strategic Planning, Account Planning, Pharmaceutical Marketing, Healthcare Advertising, Digital Marketing
Chicago, Illinois, United States · On-site
$57k–$84k/yr
Company Description EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization…
Skills: Meeting Planning, Contract Negotiation, Virtual Event Management, Cvent, Budget Tracking
Chicago, Illinois, United States · On-site
$58k–$78k/yr
Company Description EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization…
Skills: Meeting Planning, Contract Negotiation, Virtual Event Management, Cvent, Budget Tracking
Memphis, Tennessee, United States · On-site
Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is commit…
Skills: Transportation Coordination, Hazmat Documentation, TMS, Mercury Gate, Cold Chain Logistics
Pune, Maharashtra, India · On-site
Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is commit…
Skills: Evidence Synthesis, Systematic Literature Reviews, Meta-Analysis, Indirect Treatment Comparison, Health Technology Assessment
Chesterfield, Missouri, United States · On-site
$152k–$206k/yr
Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is commit…
Skills: Healthcare Operations Management, Patient Support Programs, Strategic Planning, Client Relationship Management, Vendor Management
Chicago, Illinois, United States · On-site
$178k–$214k/yr
Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is commit…
Skills: Legal Counsel, AI Risk Assessment, Intellectual Property Law, Commercial Contracting, Data Privacy
Chicago, Illinois, United States · On-site
$123k–$170k/yr
Company Description EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization…
Skills: Client Services, Digital Marketing, Pharmaceutical Marketing, Healthcare Marketing, Project Management
Pune, Maharashtra, India · On-site
Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is commit…
Skills: HTA Data Analysis, Market Access, Health Economics, Data Extraction, Secondary Research
Toronto, Ontario, Canada · On-site
$100k–$110k/yr
Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is commit…
Skills: Health Economics, Health Technology Assessment, Cost-effectiveness Model Design, Project Management, Client Relationship Management
Memphis, Tennessee, United States · On-site
Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is commit…
Skills: Account Management, Relationship Management, Problem Solving, PowerBI, KPI Analysis
Memphis, Tennessee, United States · On-site
Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is commit…
Skills: Account Management, Relationship Management, 3PL Warehousing, Distribution, PowerBI
Mission Viejo, California, United States · On-site
$90k–$130k/yr
Company Description At EVERSANA, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creati…
Skills: Pharmaceutical Sales, B2B Sales, Medical Device Sales, Relationship Management, Sales Data Analysis
New York, New York, United States • On-site
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Lead the design and optimization of omnichannel experiences by connecting brand purpose to customer needs through data and technology. Execute core deliverables such as website strategies and content plans while collaborating with leadership on personalization and organic growth.
Requires a bachelor's degree and at least 8 years of experience in omnichannel or digital strategy, specifically within the pharmaceutical or healthcare industries. Must be proficient in digital collaboration tools, CRM platforms, and AI systems.
EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.
We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.
We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.
The Director of Experience Strategy leads the design and optimization of omnichannel experiences that connect brand purpose to customer needs through real-time data, content, user needs, technology, and insight. As an expert in digital channels and omnichannel integration, this individual identifies opportunities to innovate and activate personalized customer journeys by collaborating internally, with clients and agency partners.
Lead the execution of core Experience Strategy deliverables, including Website/IVA Strategy, Omnichannel Plan, Content Plan and recommendations, etc.,
Partner with XS leadership on advanced omnichannel plans, personalization strategies, and modular content initiatives
Understand end-user needs and provide double clicks into user flows to reduce friction while enabling optimal accessibility & inclusivity
Ensure alignment with overall brand strategy and create tactical briefs, implementation documentation for program execution
Analyze qualitative and quantitative data to generate actionable insights and translating into compelling, data-backed stories and strategic recommendations for clients
Support manager and Experience Strategy leadership on organic growth and new business initiatives
Collaborate with senior leadership to define and develop new, innovative deliverables that drive client success and agency growth
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
All other duties as assigned
Bachelor’s degree in marketing, communications, or a related field.
8 years (or more) of experience in Omnichannel Strategy, Experience Strategy, Digital Strategy, or a related field
Experience in the Pharmaceutical, Biotech, or Healthcare Marketing industries
Strong communication and presentation skills, with the ability to articulate complex ideas clearly to diverse audiences and senior stakeholders.
Strong analytical skills, with experience using data and customer research to inform strategic decisions
Expertise with Microsoft Office tools (e.g., PowerPoint, Word, Excel, etc.,)
Proficiency with digital collaboration and journey mapping tools (e.g., Miro, Mural, Airtable)
Working knowledge of marketing automation and CRM platforms (e.g., Veeva, Salesforce Marketing Cloud, Adobe, etc.,)
Adept at using AI systems and frameworks
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at .
The AI-powered agency redefining life sciences commercialization.
We are the AI-powered agency redefining life sciences commercialization. Embedded within EVERSANA’s end-to-end commercialization platform, we replace fragmented agency models with a single operating model that connects strategy, creative, execution, and data. Our AI-orchestrated experiences drive faster adoption, smarter decisions, and measurable impact across the full commercialization lifecycle.
Offices: 7045 College Blvd, Overland Park, Kansas 66211, US · 205 N Michigan Ave, #3200, Chicago, Illinois 60601, US · 99 Summer St, Boston, MA 02110, US · 469 7th Ave, 10th floor, New York, NY 10018, US · 8910 University Center Ln, Suite 400, San Diego, California 92122, US
The AI-powered agency redefining life sciences commercialization.
We are the AI-powered agency redefining life sciences commercialization. Embedded within EVERSANA’s end-to-end commercialization platform, we replace fragmented agency models with a single operating model that connects strategy, creative, execution, and data. Our AI-orchestrated experiences drive faster adoption, smarter decisions, and measurable impact across the full commercialization lifecycle.
Offices: 7045 College Blvd, Overland Park, Kansas 66211, US · 205 N Michigan Ave, #3200, Chicago, Illinois 60601, US · 99 Summer St, Boston, MA 02110, US · 469 7th Ave, 10th floor, New York, NY 10018, US · 8910 University Center Ln, Suite 400, San Diego, California 92122, US
