Eagan, Minnesota, United States · On-site
Description THE POSITION Under the direction of the Senior Account Manager, this role will be the main point of contact for our clients that are primarily Truckload shippers. This position will be responsible for communi…
Skills: Account Management, Customer Relationship Management, Problem Solving, Critical Thinking, Transportation Management Software
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The Account Manager serves as the primary contact for truckload shippers, managing the end-to-end execution of customer orders and shipments. They are responsible for retaining and growing customer accounts through operational excellence, KPI monitoring, and effective issue resolution.
A bachelor's degree is preferred, though equivalent experience may be substituted. Candidates should possess strong critical thinking and communication skills, with a preference for experience in transportation and Mercury Gate software.
Description
Under the direction of the Senior Account Manager, this role will be the main point of contact for our clients that are primarily Truckload shippers. This position will be responsible for communicating with our clients, shippers, receivers, along with the cross functional teams that execute operations. The review and processing of customer orders and complete execution for all shipments to our customer’s satisfaction. The Account Manager is responsible for retaining, growing, and leading with operational excellence to their assigned customers.
· Customer Relationship – Become an influential partner to your customer base by expanding your portfolio. It is imperative to farm our business and become stickier with your customers.
· Customer Issue Resolution – Oversee, engage, and interact toward daily account success.
· Internal Relationships – Build strong partnerships with internal pillars and their leaders who interact with your accounts.
· Strategy – Measuring KPI & financial success. Customer facing reporting, business reviews, strategic account plans, billing & accounting issues, contractual and spot pricing strategies.
· After Hours – Adhoc exception management outside of standard business hours.
· Freight Claims – Leverage internal Evans resources to process claims on behalf of our customers
· Build strong relationships with customers and internal partners
· Execute day-to-day transportation needs
· Accepting loads, building loads, and scheduling appointments for our customers shipments. You will be responsible for understanding how our customers send us loads, acknowledging with the customer when received, and lastly building them accurately.
· Portal updates are mission critical for several our customers. You will learn how to provide true transparency to our customers on the status of their loads. This will require you to learn how to navigate through different customer portals and learn what they are expecting from us.
· Identify issues, utilize resources to determine the best course of action, and implement solutions
· Respond to customer inquiries and provide updates in a timely manner
· Understand customer/carrier rating to properly provide quotes to customers based on specific freight criteria
· Manage Customer bid boards and portals
· Understand customer processes and identify areas for improvement
· Respond to customer inquiries and provide updates in a timely manner
· Understand customer/carrier rating to properly provide quotes to customers based on specific freight criteria
· Maintain daily reporting schedule utilizing internal systems
· Generate and maintain up-to-date and accurate customer records and shipment documentation
· Effectively communicate necessary changes or adaptations important to the customer shipments in a timely manner
· Process all inbound, outbound and return shipments using TMS (Mercury Gate) software and other tools for accurate and timely delivery
· Adhere to Evans’ Five Guiding Principles, all departmental and company procedures, policies and handbooks
· Involve the Senior Account Manager when needed for significant problem resolution, complex solutions, group conference calls, or other items needing escalation.
· Perform all other duties as assigned including After Hours coverage
Requirements
QUALIFICATIONS AND REQUIREMENTS
· Bachelor’s Degree Preferred
· Additional years of education and experience may be substituted for each other, as determined by Management
· Excellent critical thinking and problem-solving skills
· Excellent communication skills
· Experience working in a Transportation Management Software (Mercury Gate) is preferred, but not required
· Transportation experience and working knowledge of industry preferred, but not required
· Elevated level of organizational skills and ability to multi-task
· Ability to read, write, type and speak English fluently is a requirement of this position
· PHYSICAL DEMANDS /WORK ENVIRONMENT
· While performing the duties of this job, the employee must be able to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and occasionally stand, stoop, kneel, lift (up to10 lbs.), and an ability to adjust vision for close vision work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Providing custom transportation and logistics solutions since 1985. #EvansExperience #EX
Founded in 1985, Evans Transportation is a full-service, third-party provider of custom logistics solutions for a diverse range of shippers across North America. For maximized agility, Evans is assetless and privately owned, fueled by unmatched technology and its uncommonly dedicated team. In an industry defined by volatility, Evans’ unwavering commitment to value provision facilitates an average customer retention rate of nine-plus years. Outsource your transportation management to Evans and unlock the information, cost-savings, and speed that you need to be the best in your class. Core Services Provided by Evans: - Leveraged Buying Power - Over 40 Years of Transportation Management - Diverse Market Experience - Best-In-Class Technology - Real-Time, End-To-End Visibility - Configurable IT Connectivity - Unmatched Customer Service Awards & Recognitions: -Milwaukee Business Journal #5 Fastest Growing Privately-held Firm -Milwaukee Journal Sentinel Top Workplace Award -Minneapolis Star Tribune Top 200 Workplace Award 2023 -Milwaukee Business Journal: Best Places to Work 2023 -Milwaukee Biz Times: Fastest Five Winner (Fastest Growing Privately-held Company in Southeastern Wisconsin) -ACG Wisconsin: Outstanding Corporate Growth 2023 -Inc. Magazine: Best in Business 2023 (Companies That Tap Profits to Make a Positive Impact) To discover how Evans will save you money on your supply chain, call 262-754-5716 or email [email protected].
Offices: 440 Wells Street, Suite 200, Delafield, Wisconsin 53018, US · 2020 Silver Bell Rd, Suite 36, Eagan, Minnesota 55122, US
Providing custom transportation and logistics solutions since 1985. #EvansExperience #EX
Founded in 1985, Evans Transportation is a full-service, third-party provider of custom logistics solutions for a diverse range of shippers across North America. For maximized agility, Evans is assetless and privately owned, fueled by unmatched technology and its uncommonly dedicated team. In an industry defined by volatility, Evans’ unwavering commitment to value provision facilitates an average customer retention rate of nine-plus years. Outsource your transportation management to Evans and unlock the information, cost-savings, and speed that you need to be the best in your class. Core Services Provided by Evans: - Leveraged Buying Power - Over 40 Years of Transportation Management - Diverse Market Experience - Best-In-Class Technology - Real-Time, End-To-End Visibility - Configurable IT Connectivity - Unmatched Customer Service Awards & Recognitions: -Milwaukee Business Journal #5 Fastest Growing Privately-held Firm -Milwaukee Journal Sentinel Top Workplace Award -Minneapolis Star Tribune Top 200 Workplace Award 2023 -Milwaukee Business Journal: Best Places to Work 2023 -Milwaukee Biz Times: Fastest Five Winner (Fastest Growing Privately-held Company in Southeastern Wisconsin) -ACG Wisconsin: Outstanding Corporate Growth 2023 -Inc. Magazine: Best in Business 2023 (Companies That Tap Profits to Make a Positive Impact) To discover how Evans will save you money on your supply chain, call 262-754-5716 or email [email protected].
Offices: 440 Wells Street, Suite 200, Delafield, Wisconsin 53018, US · 2020 Silver Bell Rd, Suite 36, Eagan, Minnesota 55122, US
