Southampton, England, United Kingdom · On-site
Job Specification Roles And Responsibilities Role: Import Coordinator Reporting To: Import Team Leader Key Relationships: Clients / Team Leader / Team Members / Other office colleagues / SCM / Transport Dept / Admin Dept…
Skills: Ocean freight, Import coordination, Cargowise, Customs clearance, Incoterms
Enfield, England, United Kingdom · On-site
Class 1 Driver | Full time | North London Palletforce Logistics is a leading pallet distribution company dedicated to providing efficient and reliable services to our clients. We pride ourselves on our commitment to exce…
Skills: Class 1 driving, HGV driving, Multi drop, Vehicle maintenance, Health and safety
Hastings, England, United Kingdom · On-site
$40k/yr
Sales Manager | Full time| Sussex based THE ROLE As Sales Manager for Palletforce Logistics, the main purpose of the role is to achieve the overall Palletforce Logistics budget objectives for Pallet Sales and Storage/War…
Skills: Sales, Client relationship development, Lead generation, CRM management, Negotiation
Burton Upon Trent, England, United Kingdom · On-site
THE ROLE: Class 1 Driver - Days Our drivers are one of the most important roles within Palletforce Logistics, and we are seeking an experienced Class 1 driver to join our team and help us transport goods across the count…
Skills: HGV driving, Vehicle safety checks, Vehicle security, Hand held terminals, Record keeping
Erith, England, United Kingdom · On-site
$40k/yr
Sales Manager | Full time| Erith based THE ROLE As Sales Manager for Palletforce Logistics, the main purpose of the role is to achieve the overall Palletforce Logistics budget objectives for Pallet Sales and Storage/Ware…
Skills: Sales, Client relationship development, Lead cultivation, Sales cycle management, CRM
Erith, England, United Kingdom · On-site
3.5t Evening Driver| Full time| Erith based THE ROLE Join our team at Erith, Monday – Friday, this is a Multi- Drop position as a delivery driver. Our drivers are one of the most important roles within Palletforce …
Skills: Driving, Multi-drop delivery, Vehicle maintenance checks, Geographical knowledge, Communication
Newbury, England, United Kingdom · On-site
THE ROLE: HGV Class 2 Driver | Full Time | Newbury Our drivers are one of the most important roles within Palletforce Logistics, and as a fully qualified Class 2 Driver, you will have the important role of delivering pro…
Skills: HGV driving, Class 2 driving, Vehicle safety checks, Hand held terminals, Paperwork management
Erith, England, United Kingdom · On-site
Class 2 Driver | Full time | Erith Palletforce Logistics is a leading pallet distribution company dedicated to providing efficient and reliable services to our clients. We pride ourselves on our commitment to excellence …
Skills: Class 2 driving, HGV driving, LGV driving, Multi-drop, Logistics
Hastings, England, United Kingdom · On-site
Class 1 Driver | Full time | St Leonards-on-Sea Palletforce Logistics is a leading pallet distribution company dedicated to providing efficient and reliable services to our clients. We pride ourselves on our commitment t…
Skills: Class 1 driving, C+E licence, CPC training, Digital tacho card, Multi drop
Erith, England, United Kingdom · On-site
Class 1 Driver | Full time | Erith Palletforce Logistics is a leading pallet distribution company dedicated to providing efficient and reliable services to our clients. We pride ourselves on our commitment to excellence …
Skills: Class 1 driving, HGV driving, Vehicle maintenance, Customer service, Health and safety
Erith, England, United Kingdom · On-site
Class 1 Trunk Driver - Nights | Full time | Erith Palletforce Logistics is a leading pallet distribution company dedicated to providing efficient and reliable services to our clients. We pride ourselves on our commitment…
Skills: Class 1 driving, HGV driving, LGV driving, Digital tachograph, CPC training
Erith, England, United Kingdom · On-site
General Manager | Full time| Erith based We are seeking an experienced General Manager to lead our pallet operation, driving exceptional delivery performance and outstanding customer service. As a key member of the Senio…
Skills: Operational Leadership, Budget Management, KPI Tracking, Health and Safety Compliance, Fleet Operations
Burton Upon Trent, England, United Kingdom · On-site
FORKLIFT TRUCK INSTRUCTOR | Full time| Office Based| Burton-Upon-Trent – DE14 2SY Palletforce is a sector leading pallet network with a commitment to safety and operational excellence. We are seeking an experienced…
Skills: Forklift Training, MHE Operation, Health & Safety Compliance, Risk Assessment, Training Program Development
Thatcham, England, United Kingdom · On-site
Transport Manager | Full time | Newbury Palletforce Logistics is a leading pallet distribution company dedicated to providing efficient and reliable services to our clients. We pride ourselves on our commitment to excell…
Skills: Operational Management, Transport Management, Team Leadership, CPC Compliance, Performance Monitoring
Erith, England, United Kingdom · On-site
Operations | Full time | Erith Palletforce Logistics is a leading pallet distribution company dedicated to providing efficient and reliable services to our clients. We pride ourselves on our commitment to excellence and …
Skills: Operations Management, Transport Management, People Management, Resource Allocation, Strategic Planning
Samlesbury, England, United Kingdom · On-site
THE ROLE: HGV Class 1 Driver – Nights 4 on 4 off EV Cargo are looking for HGV Class 1 Driver Drivers to join our team in Samlesbury on Days working Monday to Friday. Our drivers are one of the most important roles …
Skills: HGV Class 1 Driving, General Haulage, Store Deliveries, Communication, Teamwork
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The Import Coordinator is responsible for managing ocean freight import procedures, ensuring accurate customs documentation, and handling delivery bookings. They must also provide excellent customer service, resolve shipment queries, and maintain accurate financial records within the Cargowise system.
Candidates should have strong industry experience in ocean freight and operational knowledge of customs procedures and documentation. Proficiency in systems like Cargowise, CNS, Destin8, or CDS is required, along with a solid understanding of Incoterms and shipping regulations.
Job Specification
Roles And Responsibilities
Role:
Import Coordinator
Reporting To:
Import Team Leader
Key Relationships: Clients / Team Leader / Team Members / Other office colleagues / SCM / Transport Dept / Admin Dept
Core Capabilities: Industry, operational & EV Cargo experience / Commercial, financial and transaction awareness / Good Communicator / Customer focused / Strong systems knowledge / Ability to prioritise / Able to work on own initiative / Self motivating / Reporting & statistical skills / Able to handle difficult situations / Quick thinker
Staff
• Be prepared to cover the desk between 08:00 & 17:30
• Assist staff training in aspects of day-to-day tasks & share knowledge where appropriate
• Ensure flexibility for overtime
Customers
• Handle any minor customer issues/disputes/complaints etc
• Make Team Leader aware of any issues and / or any need for a visit
• Follow check sheet guidelines for new customers to ensure they are implemented correctly
• Attend any customer meetings as necessary
• Identify additional areas / services we can sell to existing customers
Workload
• Support team with day-to-day work during times of sickness / holiday etc
Procedures
• Arrange cargo pre-shipment with EV Cargo office or origin partner office
• Ensure all jobs are loaded correctly
• Ensure Bills of Lading are endorsed correctly and update receipt in Cargowise
• Raise non conformances for all non conforming issues
• Ensure clients are chased for documentation
• Ensure invoice is raised to the client at the correct time
• Update action lists for all SCM customers daily if applicable
• Identify procedural inadequacies & offer suggestions for improvements
Transport
• Ensure work is managed to avoid bookings appearing on the not cleared list
• Ensure the daily not cleared list is completed in good time
• Check the unbooked report to ensure delivery bookings have been allocated to all consignments
• Ensure bookings are managed correctly, balancing availability, free time & lead times
Customs
• Ensure all CFSP deadlines are met, both internal & those defined by Customs
• Ensure accurate use of Customs tariff within the team to both increase efficiency & Customer service levels
• Ensure all Customs entries are pre-lodged on time
• Ensure entries are checked in detail following check sheets
• Learn from issues raised by customs audits
• Complete and update the C18 / C285 process
Invoicing:
• Raise invoices to EV customers for shipping, clearance and delivery of consignments
• Create any customer specific reports
• Liaise with customers & colleagues to resolve any queries as efficiently and courteously as possible
• Contact the Profile/Commercial dept for haulage rates to destinations there is no fixed rate for & add to CW if applicable via the Profile Team
• Ensuring the job files are showing the correct profit against the job balance. You may have to liaise with colleagues to correct the shipment
Knowledge
• Strong commercial, financial and transactional knowlegde
• Adequate knowledge of CNS, Destin8, CDS, ASM &/or Ricardo
• A good understanding of the terms and endorsements of BOL's
• Aware of how LIMA works & how GCS operate
• Good working knowledge of Home Use / CFSP / Warehousing / Bonds / T1's / NCTS
• Understand Incoterms
• Understand profiles and rates
• Understanding of sailing schedules including feeder vessel operations
Rewards & Incentives: Paid overtime / Profit related bonus / Incremental holiday
Possible Career Progression:Import Team Leader
Performance Measurements:Customer retention / Service Failures / Customs Errors / Non Conformances / Uncleared & Unbooked reports / LIMA Action Lists / Credit Note Report / GP
Overall Purpose of Role:Ensuring full and satisfactory customer service. Ensure professional and courteous manner to clients at all times.Complete Customs procedures with total accuracy.Handle all delivery booking formalities.Generate accurate invoice to client for all shipment related charges.
Key Tasks
• Self Motivate & keep a high level of morale
• Ensure all relevant notes & eDocs are shown in the job in Cargowise
• Ensure you are up to date at all times
• Ensure that EV Cargo credit control procedures are adhered to
• Utilise shipment filters and check reports to ensure you are being as pro-active as possible
• Ensure daily ETA checks are completed
EV Cargo is a global technology-enabled supply chain and logistics execution platform for the world’s leading brands, providing air and sea freight, road freight and contract logistics services. EV Cargo’s experienced team of 2,900+ employees operating from 72 offices and locations worldwide offer unique mission-critical end-to-end supply chain solutions to more than 9,000 customers across the retail, consumer and industrial sectors EV Cargo’s global network includes direct investments in 24 countries and further operational coverage through partners in 150 countries. For 2021, EV Cargo’s revenue surpassed $1.5 billion with more than $100 million of earnings, moving more than $50 billion of merchandise per annum between 700+ country pairs.
Offices: Kowloon Bay, Hong Kong, HK
EV Cargo is a global technology-enabled supply chain and logistics execution platform for the world’s leading brands, providing air and sea freight, road freight and contract logistics services. EV Cargo’s experienced team of 2,900+ employees operating from 72 offices and locations worldwide offer unique mission-critical end-to-end supply chain solutions to more than 9,000 customers across the retail, consumer and industrial sectors EV Cargo’s global network includes direct investments in 24 countries and further operational coverage through partners in 150 countries. For 2021, EV Cargo’s revenue surpassed $1.5 billion with more than $100 million of earnings, moving more than $50 billion of merchandise per annum between 700+ country pairs.
Offices: Kowloon Bay, Hong Kong, HK
