Irvine, California, United States · Hybrid
$73k–$89k/yr
CityIrvineStateCaliforniaJob LocationIrvine - OperationsPosition TypeRegular The Renewal Team is an integral part of the Sales Team, functioning as the primary point of contact for residents eligible for lease renewals a…
Skills: Lease Renewal Management, Team Leadership, Customer Service, Performance Coaching, Reporting & Analytics
Los Angeles, California, United States · On-site
$24/hr–$29/hr
CityLos AngelesStateCaliforniaJob LocationLAX 519 5600 WilshirePosition TypeRegular The Operations Coordinator plays a vital role in supporting maintenance operations. This position ensures the seamless coordination of m…
Skills: Vendor Scheduling, Project Support, Service Request Management, Customer Service, Property Management
San Jose, California, United States · On-site
$26/hr–$31/hr
CitySan JoseStateCaliforniaJob LocationSFO 413 Santa PalmiaPosition TypeRegular The Community Account Specialist is responsible for all accounting operations of the community. Accountable for posting payments, processing…
Skills: Accounting Operations, Accounts Receivable, Revenue Management, Customer Service, Conflict Resolution
Los Angeles, California, United States · On-site
$107k–$135k/yr
CityLos AngelesStateCaliforniaJob LocationLAX 518 AlessioPosition TypeRegular The General Manager (GM) is the senior leader responsible for financial performance, operational excellence, and resident satisfaction across …
Skills: Financial Acumen, Operational Excellence, Team Leadership, Budget Management, Customer Relationship Management
Orange, Florida, United States · On-site
$22/hr–$26/hr
CityOceansideStateCaliforniaJob LocationSAN 056 Country VillasPosition TypeRegular The Maintenance Technician is responsible for performing general maintenance tasks including work orders, unit turns, maintaining the gro…
Skills: HVAC Maintenance, Plumbing, Electrical Repair, Appliance Repair, Preventive Maintenance
Bellevue, Washington, United States · On-site
$24/hr–$33/hr
CityBellevueStateWashingtonJob LocationPNW 134 Sammamish ViewPosition TypeRegular The Community Relations Representative plays a vital role in delivering an exceptional experience throughout the customer life cycle. As t…
Skills: Customer Service, CRM Software, Communication, Time Management, Organization
Seattle, Washington, United States · On-site
$24/hr–$33/hr
CityBellevueStateWashingtonJob LocationPNW 069 Foothill CommonsPosition TypeRegular The Operations Coordinator plays a vital role in supporting maintenance operations. This position ensures the seamless coordination of m…
Skills: Vendor Scheduling, Project Support, Service Request Prioritization, Purchase Order Creation, Unit Turnover Management
Los Angeles, California, United States · On-site
$24/hr–$29/hr
CityLos AngelesStateCaliforniaJob LocationLAX 455 Skylux on WilshirePosition TypeRegular The Community Account Specialist is responsible for all accounting operations of the community. Accountable for posting payments, p…
Skills: Accounting Operations, Accounts Receivable, Revenue Management, Customer Service, Conflict Resolution
Irvine, California, United States · Hybrid
$142k–$177k/yr
CityIrvineStateCaliforniaJob LocationIrvine Regional Office (Derian)Position TypeRegular The Director, Total Rewards will serve as a strategic leader responsible for designing, implementing, and managing compensation, be…
Skills: Compensation Design, Benefits Administration, Market Benchmarking, Job Classification, Executive Compensation
Seattle, Washington, United States · On-site
$24/hr–$33/hr
CityBothellStateWashingtonJob LocationPNW 050 Canyon PointePosition TypeRegular The Community Account Specialist is responsible for all accounting operations of the community. Accountable for posting payments, processing…
Skills: Accounts Receivable, Revenue Management, Customer Service, Payment Posting, Deposit Accounting
San Francisco, California, United States · On-site
$115k–$145k/yr
CitySan FranciscoStateCaliforniaJob LocationSFO 582 MB360Position TypeRegular The General Manager (GM) is the senior leader responsible for financial performance, operational excellence, and resident satisfaction across …
Skills: Financial Acumen, Operational Excellence, Team Leadership, Budget Management, Customer Relationship Management
Irvine, California, United States · On-site
CityIrvineStateCaliforniaJob LocationIrvine Regional Office (Derian)Position TypeRegular Leasing Inside Sales Representative is an integral member of the Sales Team, functioning as the primary point of contact for prospe…
Skills: Lead Management, Inside Sales, Customer Relationship Management (CRM), Upselling, Phone Sales
San Francisco, California, United States · On-site
CitySan JoseStateCaliforniaJob LocationSFO 413 Santa PalmiaPosition TypeRegular Leasing Inside Sales Representative is an integral member of the Sales Team, functioning as the primary point of contact for prospective res…
Skills: Lead Management, Customer Service, Inside Sales, CRM Software, Upselling
Los Angeles, California, United States · On-site
$24/hr–$29/hr
CityLos AngelesStateCaliforniaJob LocationLAX 521 Wilshire La BreaPosition TypeRegular The Maintenance Technician II plays a vital role in ensuring the upkeep and functionality of one or more residential properties. This…
Skills: HVAC Maintenance, Plumbing, Electrical Repair, Appliance Repair, Preventive Maintenance
San Francisco, California, United States · On-site
$26/hr–$31/hr
CitySan JoseStateCaliforniaJob LocationSFO 365 EpicPosition TypeRegular The Community Relations Representative plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary…
Skills: Customer Service, CRM Software, Communication Skills, Time Management, Organizational Skills
San Diego, California, United States · On-site
$22/hr–$26/hr
CitySan DiegoStateCaliforniaJob LocationSAN 132 Summit Park Village AptPosition TypeRegular The Maintenance Technician is responsible for performing general maintenance tasks including work orders, unit turns, maintainin…
Skills: HVAC Maintenance, Plumbing, Electrical Repair, Appliance Repair, Preventive Maintenance
United States · On-site
$23/hr–$28/hr
CityPleasantonStateCaliforniaJob LocationSFO 498 The GallowayPosition TypeRegular The Maintenance Technician is responsible for performing general maintenance tasks including work orders, unit turns, maintaining the grou…
Skills: HVAC Maintenance, Plumbing, Electrical Repair, Appliance Repair, Preventive Maintenance
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Lead the renewal team to ensure accurate and prompt lease renewals while managing escalations and delivering performance reports to leadership. Directly supervise a team of consultants, providing coaching and auditing tasks to optimize the renewal process portfolio-wide.
Requires a high school diploma (college degree preferred) and 2-3 years of experience in property management, sales, or call centers. Must have 2-3 years of leadership experience managing at least 5 associates and proficiency in CRM systems and Microsoft Office.
The Renewal Team is an integral part of the Sales Team, functioning as the primary point of contact for residents eligible for lease renewals across the entire portfolio. The Resident Retention Manager leads the renewal team and is responsible for ensuring new leases are dispatched accurately and promptly, managing escalations, and delivering insightful reports to leadership. Additionally, they oversee deviation approvals, provides training and coaching to team members, and maintains a high standard of customer service for both residents and colleagues. This position reports directly to the Senior Manager of Enablement. The internal title for this role is Renewal Manager.
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All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.
New hires generally start between $73,000.00 - $89,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.Build a new story and transform your career.
Essex Property Trust, Inc., is a fully integrated real estate investment trust (REIT) that acquires, develops, redevelops, and manages multifamily residential properties in San Diego, Orange County, Los Angeles, Northern California and the Pacific Northwest. Since its founding in 1971, Essex has made a commitment to the vibrant coastal economies in which we operate, we continually push to innovate, improve, and add value to the lives of our residents, associates, and shareholders. Working at Essex is more than just a job. We believe our employees deserve a rewarding career with opportunities to grow their knowledge, skills and experiences, and we pride ourselves on five values to ensure we're staying true to ourselves and the communities that we serve: act with integrity, care about what matters, do right with urgency, lead at every level and seek fairness. Our employee experience is driven by an inclusive culture and a diverse team of people with common values. We pursue excellence at every turn and aim to re-imagine our people programs with technology-driven innovations, upgrading and standardizing how we work, and offering programs that allow our employees to achieve physical, mental and financial well-being. Working at Essex is not a destination. It is a journey where you can confidently build your career, knowing we’re always dreaming up what is next at Essex.
Offices: 1100 Park Place, Suite 200, San Mateo, CA 94403, US · 17461 Derian Avenue, Suite 100, Irvine, CA 92614, US
Build a new story and transform your career.
Essex Property Trust, Inc., is a fully integrated real estate investment trust (REIT) that acquires, develops, redevelops, and manages multifamily residential properties in San Diego, Orange County, Los Angeles, Northern California and the Pacific Northwest. Since its founding in 1971, Essex has made a commitment to the vibrant coastal economies in which we operate, we continually push to innovate, improve, and add value to the lives of our residents, associates, and shareholders. Working at Essex is more than just a job. We believe our employees deserve a rewarding career with opportunities to grow their knowledge, skills and experiences, and we pride ourselves on five values to ensure we're staying true to ourselves and the communities that we serve: act with integrity, care about what matters, do right with urgency, lead at every level and seek fairness. Our employee experience is driven by an inclusive culture and a diverse team of people with common values. We pursue excellence at every turn and aim to re-imagine our people programs with technology-driven innovations, upgrading and standardizing how we work, and offering programs that allow our employees to achieve physical, mental and financial well-being. Working at Essex is not a destination. It is a journey where you can confidently build your career, knowing we’re always dreaming up what is next at Essex.
Offices: 1100 Park Place, Suite 200, San Mateo, CA 94403, US · 17461 Derian Avenue, Suite 100, Irvine, CA 92614, US
