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Customer Service Manager - Kirksville, MO (Downtown)
Kirksville, Missouri, United States · On-site
Mid level
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Full-time
high school
Dental Insurance, Vision Insurance, 401(K) Retirement Plan With Company Match, Vacation Time, Sick Time, Employee Stock Purchase Plan (ESPP)
Posted 29d ago
~40 hrs/week
Responsibilities
Accurately process financial transactions such as deposits and withdrawals while balancing cash daily. Build client relationships by promoting bank products and delivering a superior customer experience.
Requirements
Requires a high school diploma or equivalent and proficiency in Windows-based systems. Experience in cash handling and customer service is preferred.
Full job description
Position: Teller
Location: Garden City, KS
Status: FT Hourly
Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.
Responsibilities and Expectations
Accurately Perform Financial Transactions and Functions
Accurately process financial transactions including but not limited to deposits, withdrawals, transfers, check cashing, payments, monetary instrument sales, and internal bank transactions.
Balance transactions and cash daily.
Approve transactions for other employees within your assigned approval authority limit, if applicable.
Assist in management of bank cash levels as delegated by a manager or supervisor.
Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production.
Adhere to operating procedures and protocols.
Build Client Relationships
Conduct professional client conversations that build and sustain trust and credibility.
Discover key life events happening with clients to ensure bank products and services are meeting financial needs.
Promote bank products and services, within and outside of the branch.
Proactively make referrals to bank partners that result in additional revenue to the bank.
Demonstrate operational soundness to minimize risk exposure or loss and to maintain quality production.
Deliver a Consistently Superior Client Experience
Demonstrate excellent customer service skills.
Behave in a manner to create a welcoming, engaging, professional environment for clients and your team to experience.
Respond to routine client inquiries and requests.
Demonstrate Compliance with Applicable Laws and Regulations
Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
Actively work with clients to understand each client’s normal account activity, as appropriate for this position.
Complete periodic compliance training.
Regular and Reliable Attendance
4. Regular and reliable attendance.
Perform other duties as assigned or required.
Required Skills & Education
High School diploma or equivalent
Cash handling experience preferred
Customer service experience
Excellent interpersonal, verbal, and written communication skills
Computer proficiency in Windows-based system
Ability to maintain a high degree of confidentiality
Strong attention to detail and organizational skills
Capable of working with a team
Aptitude for math
Ability to travel to Wichita, KS for required training your first week on the job
The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.
Who we are
Equity Bank, a full-service, $8 billion community bank, is based in Wichita, Kansas, with 85 bank offices throughout Kansas, Missouri, Arkansas, Nebraska, and Oklahoma.
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
What’s in it for you?
We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.
Benefits Available:
Dental & Vision Insurance
401(K) Retirement Plan w/ Company Match
Generous Vacation & Sick Time
Employee Stock Purchase Plan (ESPP)
Retail Banking Benefits
Find your future at Equity Bank!
The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.
Physical Requirements
This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.
Work Environment
This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.
Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We never forget it's your money. Listed on the NYSE. Member FDIC.
Industry
Banking
Company size
501-1,000 employees
Founded
2002
Headquarters
Wichita, Kansas
LinkedIn followers
10,405
Equity Bank, based in Kansas, Missouri, Arkansas, Oklahoma, Nebraska, and Iowa in the USA, is a $5 billion bank with corporate offices in Wichita, Kansas and more than 80 full-service bank offices.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team. Learn more at: www.equitybank.com/letsbuildequity.
Offices: 7701 E. Kellogg Dr., Suite 100, Wichita, Kansas 67207, US · 4551 W 107th St, Suite 210, Overland Park, KS 66207, US · 701 S. Kansas Ave., Topeka, KS 66603, US · 612 N. Maguire, Warrensburg, MO 64093, US · 102 N. Broadway St., Pittsburg, KS 66762, US
Commercial Loans and Treasury ManagementCheckingSavingsCDs and MoreFull line of mortgage products to fit your needs.and Debit CardsOnline BankingBill PayFinanceBanking
We never forget it's your money. Listed on the NYSE. Member FDIC.
Industry
Banking
Company size
501-1,000 employees
Founded
2002
Headquarters
Wichita, Kansas
LinkedIn followers
10,405
Equity Bank, based in Kansas, Missouri, Arkansas, Oklahoma, Nebraska, and Iowa in the USA, is a $5 billion bank with corporate offices in Wichita, Kansas and more than 80 full-service bank offices.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team. Learn more at: www.equitybank.com/letsbuildequity.
Offices: 7701 E. Kellogg Dr., Suite 100, Wichita, Kansas 67207, US · 4551 W 107th St, Suite 210, Overland Park, KS 66207, US · 701 S. Kansas Ave., Topeka, KS 66603, US · 612 N. Maguire, Warrensburg, MO 64093, US · 102 N. Broadway St., Pittsburg, KS 66762, US
Commercial Loans and Treasury ManagementCheckingSavingsCDs and MoreFull line of mortgage products to fit your needs.and Debit CardsOnline BankingBill PayFinanceBanking