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Mid level$6.3B raised
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Full-time
high school, associate degree, professional certificate
Medical Coverage, Dental Coverage, Vision Coverage, Paid Time Off, Paid Holidays, 401k With Company Match
Posted 3d ago
~40 hrs/week
Responsibilities
Provide prompt technical support for hardware, software, and network issues via various communication channels. Manage employee onboarding and offboarding processes while documenting all interactions in the ticketing system.
Requirements
Requires a high school diploma and at least one year of experience in a help desk or customer service environment. Proficiency in Windows, macOS, and mobile devices is essential, with IT certifications being a plus.
Full job description
Build the Future with Us — EquipmentShare is Hiring an IT Support Specialist I
At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.
We’re hiring an IT Support Specialist I for our Corporate HQ in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.
Primary Responsibilities
Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform.
Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity.
Assist users with software applications, account access, and password resets.
Accurately document all support interactions and solutions in the ticketing system.
Escalate unresolved issues to Tier 2 support with clear and detailed information.
Assist with onboarding new employees, including setting up user accounts and devices.
Help with offboarding tasks, such as disabling accounts and reclaiming equipment.
Collaborate with IT team members to identify and address recurring issues.
Participate in the on-call rotation for after-hours and weekend support.
Why EquipmentShare?
Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.
We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.
Perks & Benefits
Competitive compensation
Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays
401(k) + company match
Gym membership stipend + wellness programs (earn PTO and prizes!)
Company events, food truck nights
16 hours of paid volunteer time per year — give back to the community you call home
Career advancement, leadership training, and professional development opportunities
About You
You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.
We’re looking for people who:
See challenges as opportunities
Embrace change and continuous improvement
Bring energy, effort, and optimism every day
Skills & Qualifications
Strong working knowledge of Windows and macOS operating systems.
Basic knowledge of printer functionality
Familiarity with mobile devices (iOS, tablets, and Android) and common office applications.
Familiarity with ITSM, ITIL, and IT best practices are preferred.
Familiarity with Audio and Visual troubleshooting techniques.
Excellent customer service skills, including patience, empathy, and strong communication.
Experience in creating processes and procedure workflows.
Ability to troubleshoot basic hardware and software problems.
Attention to detail and the ability to maintain accurate notes and records.
Ability to troubleshoot network setup and configuration issues
Ability to work independently and as part of a team.
Education and Experience
High school diploma or equivalent.
An associate degree in computer science or a related field is a plus.
IT certifications are a plus (A+, ITF, ITIL, NET+, etc.)
At least 1+ years of experience in a help desk or customer service environment is needed.
Physical Requirements
Must be able to sit for prolonged periods at a desk and work on a computer.
A Workplace For All
At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.
We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.
EquipmentShare is an EOE M/F/D/V.
Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.
Helping thousands of contractors build with control through technology and equipment solutions.
Industry
Construction
Company size
5,001-10,000 employees
Founded
2014
Headquarters
Columbia, Missouri
LinkedIn followers
201,637
Total funding
$6.3B
EquipmentShare is a nationwide construction technology company that combines smart jobsite technology with equipment rental, retail, and service offerings to solve the construction industry’s most pressing pain points. Founded in 2015 and headquartered in Columbia, Missouri, the company has rapidly grown to include more than 350 locations across the United States and employs over 8,000 team members.
With a mission to build the future of construction, EquipmentShare offers an integrated approach that empowers contractors to work smarter, safer, and more efficiently. Its proprietary T3™ technology platform is OEM-agnostic and connects equipment, people, and materials on the jobsite — helping customers increase visibility, reduce downtime, and maximize productivity.
We’re always looking for curious, hardworking problem-solvers to add to our team! Check out our open positions and apply at equipmentshare.com/careers.
For more updates:
Twitter: @equipmentshare
Instagram: @equipment_share
Facebook: facebook.com/equipmentshare
Website: equipmentshare.com
Offices: 5710 Bull Run Dr, Columbia, Missouri 65201, US · 7201 Front Street, Kansas City, Missouri 64120, US · 3205 Roy Orr Blvd., Grand Prairie, Texas 75050, US · 5433 Randolph Blvd., San Antonio, Texas 78233, US · 22311 Hufsmith-Kohrville Rd, Tomball, Texas 77375, US
Helping thousands of contractors build with control through technology and equipment solutions.
Industry
Construction
Company size
5,001-10,000 employees
Founded
2014
Headquarters
Columbia, Missouri
LinkedIn followers
201,637
Total funding
$6.3B
EquipmentShare is a nationwide construction technology company that combines smart jobsite technology with equipment rental, retail, and service offerings to solve the construction industry’s most pressing pain points. Founded in 2015 and headquartered in Columbia, Missouri, the company has rapidly grown to include more than 350 locations across the United States and employs over 8,000 team members.
With a mission to build the future of construction, EquipmentShare offers an integrated approach that empowers contractors to work smarter, safer, and more efficiently. Its proprietary T3™ technology platform is OEM-agnostic and connects equipment, people, and materials on the jobsite — helping customers increase visibility, reduce downtime, and maximize productivity.
We’re always looking for curious, hardworking problem-solvers to add to our team! Check out our open positions and apply at equipmentshare.com/careers.
For more updates:
Twitter: @equipmentshare
Instagram: @equipment_share
Facebook: facebook.com/equipmentshare
Website: equipmentshare.com
Offices: 5710 Bull Run Dr, Columbia, Missouri 65201, US · 7201 Front Street, Kansas City, Missouri 64120, US · 3205 Roy Orr Blvd., Grand Prairie, Texas 75050, US · 5433 Randolph Blvd., San Antonio, Texas 78233, US · 22311 Hufsmith-Kohrville Rd, Tomball, Texas 77375, US