United Kingdom · Hybrid
About ENSEK ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and…
Skills: Change Management, Product Adoption, Stakeholder Engagement, Operational Optimisation, Data Analysis
United Kingdom · Hybrid
About ENSEK ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and…
Skills: Operational Performance Delivery, Continuous Improvement, KPI Analysis, Stakeholder Management, Governance
London, England, United Kingdom · Remote OK
About ENSEK ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and…
Skills: Engineering Management, SRE, DevOps, AWS, Terraform
United Kingdom · Hybrid
About ENSEK ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and…
Skills: Threat Intelligence, Vulnerability Management, Threat Modelling, STRIDE, PASTA
United Kingdom · Hybrid
About ENSEK ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and…
Skills: Machine Learning, Python, SQL, PyTorch, Statistical Modeling
London, England, United Kingdom · Hybrid
About ENSEK ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and…
Skills: SQL, Python, Machine Learning, Scikit-learn, Databricks
Nottingham, England, United Kingdom · Remote OK
About ENSEK ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and…
Skills: API Management, Identity And Access Management, Product Strategy, Roadmap Development, RBAC
Nottingham, England, United Kingdom · Remote OK
About ENSEK ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and…
Skills: Product Strategy, Roadmap Development, Customer Onboarding, Platform Configuration, Stakeholder Management
London, England, United Kingdom · Remote OK
About Ensek Ensek builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and…
Skills: Supplier Management, Contract Negotiation, SaaS, Vendor Performance Management, Risk Mitigation
London, England, United Kingdom · Remote OK
About ENSEK ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and…
Skills: Cloud Security, AWS, Kubernetes, Terraform, Python
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Drive the successful adoption of the Ignition platform within customer organisations through change strategies and operational optimisation. Bridge strategic intent with hands-on delivery to ensure measurable business outcomes and sustained behavioural change.
Requires deep functional knowledge of the Ignition platform and proven experience leading technology-led transformations in customer-facing environments. Must be proficient in applying change management frameworks and using operational data to guide decision-making.
About ENSEK
ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale.
We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‑driven insight, all underpinned by modern, cloud‑native architecture.
ENSEK is at an exciting inflection point as we scale at pace towards new international horizons. If you’re driven by solving complex, real‑world problems and want to build modern technology that accelerates the global energy transition, you’ll feel right at home with us.
The Change Management Specialist is a hands-on change and product expert who drives the successful adoption of ENSEK's Ignition platform within customer organisations. Combining deep Ignition platform knowledge with practical change management expertise, this role ensures that customers realise maximum value from their Ignition investment through effective transformation delivery, operational optimisation, and sustained behavioural change.
Operating with a flexible engagement model, the Specialist works embedded within customer teams during critical transformation phases and transitions to an advisory capacity as changes become embedded into business-as-usual operations. The role focuses on achieving high adoption rates of Ignition capabilities whilst improving customer operational performance through data-driven change interventions.
Reporting to the Business Transformation Director, the Specialist applies recognised change frameworks proportionately, leverages operational data and KPIs to guide decision-making, and builds customer capability to sustain improvements beyond initial implementation. The role bridges strategic change intent with practical, hands-on delivery, ensuring that Ignition transformations deliver measurable business outcomes and lasting operational change.
Ignition-Led Change Delivery
- Design and deliver change strategies for Ignition implementations and transformations, ensuring approaches are proportionate to customer context, scale, and complexity.
- Work embedded within customer operational teams during critical phases (go-live, major releases, process changes) to drive adoption and embed new ways of working.
- Apply recognised change management frameworks to Ignition transformation activities, balancing rigour with pragmatic delivery.
- Lead change activities across multiple concurrent customer engagements, managing priorities and ensuring timelines are met.
- Support pre-sales, discovery, and mobilisation phases by shaping credible change approaches and contributing Ignition-specific transformation insights.
Adoption & Performance Optimisation
- Drive high adoption rates of Ignition platform capabilities through targeted stakeholder engagement, training programmes, and adoption campaigns.
- Use operational data, KPIs, and performance metrics to identify adoption barriers, measure change effectiveness, and guide intervention priorities.
- Analyse customer workflows, policies, and operational procedures to identify opportunities for optimisation enabled by Ignition capabilities.
- Support customers in translating Ignition platform changes into improved operational outcomes, including reduced handling times, improved first-time resolution, and decreased failure demand.
- Execute agreed policy and process changes within customer organisations, ensuring alignment between platform capabilities and operational practice.
Stakeholder Engagement & Communication
- Act as a trusted change advisor to customer operational teams, training leads, and continuous improvement functions.
- Engage with customer leadership teams and programme sponsors to shape change strategies, define success metrics, and secure buy-in for transformation initiatives.
- Design and deliver stakeholder engagement plans, including communications strategies, feedback mechanisms, and resistance management approaches.
- Represent ENSEK in customer forums, performance reviews, and governance meetings, providing confident insight on adoption progress and change effectiveness.
- Collaborate with ENSEK Sales, Services, Managed Services, and Transformation teams to ensure seamless change integration across customer touchpoints.
Capability Building & Knowledge Transfer
- Build customer capability to lead and sustain change independently, coaching internal change agents and champions on Ignition adoption best practice.
- Design and deliver training programmes that enable customers to maximise Ignition platform value, covering both functional capabilities and optimal operational usage.
- Act as a subject matter expert for Ignition platform capabilities, staying current with product roadmap developments and translating new features into customer-facing change and adoption guidance.
- Contribute to ENSEK's change management and Ignition adoption playbooks, capturing learnings and refining repeatable approaches for future customer engagements.
- Share best practice and lessons learnt across the Transformation and Customer Excellence community.
Governance & Performance Tracking
- Monitor and report on change performance, adoption metrics, and customer readiness, using data to refine approaches and inform stakeholder decisions.
- Contribute change insights, risks, and dependencies into Transformation and Customer Excellence governance forums.
- Maintain transparency on progress, barriers, and intervention effectiveness, escalating systemic issues and risks appropriately.
- Ensure change activities align with established governance frameworks, quality standards, and compliance requirements.
Performance Discipline
- Uses data, metrics, and adoption insights to prioritise interventions and guide change decisions
- Focused on delivering measurable adoption and operational performance outcomes within defined scope and timelines.
- Translates analysis into clear, actionable change plans and adoption strategies.
Governance Discipline
- Works within established governance, quality, and reporting frameworks.
- Maintains transparency on adoption progress, risks, and change effectiveness.
- Ensures change activities align with customer and ENSEK compliance requirements.
Cultural Discipline
- Champions the people-side of change, ensuring adoption, engagement, and culture remain central to delivery.
- Reinforces continuous improvement, learning, and partnership behaviours with customers and internal teams.
- Contributes positively to the Transformation and Customer Excellence community.
Experience & Expertise
- Proven experience with ENSEK's Ignition platform, including deep functional knowledge and understanding of product roadmap and capabilities.
- Demonstrated experience leading or supporting change initiatives within customer-facing, technology-led transformation environments
- Understanding of customer operational and service delivery environments, particularly within energy retail or similar sectors.
- Practical application of change management frameworks in complex, multi-stakeholder contexts.
- Comfortable working with operational data, KPIs, and performance metrics to inform change strategies.
- Strong stakeholder management and influencing skills across operational, managerial, and executive levels.
- Effective communicator with strong facilitation, coaching, and training delivery skills.
- Balances best practice with pragmatic, context-specific delivery in customer environments.
25 days’ holiday + bank holidays
Option to buy or sell 5 extra annual leave days per year
Vitality Health Insurance, including private healthcare, virtual GP access, mental‑health support and wellbeing perks (50% off gym memberships -Virgin Active, Nuffield, PureGym)
Pension with 5% matched contribution
Regular team‑wide and company‑wide events
2 volunteering days per year to give back
Remote‑first working environment with offices in London and Nottingham
The award-winning SaaS platform behind leading energy suppliers.
ENSEK provides an award winning EnTech platform that enables the digital transformation of the world's leading energy suppliers. Using our proven integrated platform and operating model, suppliers can reduce cost to serve, improve the customer and agent experience, and deliver the innovative products and services needed to achieve net zero.
Offices: 30-34 Hounds Gate, Nottingham, Nottinghamshire NG1 7AB, GB · Paalsesteenweg 170, Paal, Flemish Region 3583, BE
The award-winning SaaS platform behind leading energy suppliers.
ENSEK provides an award winning EnTech platform that enables the digital transformation of the world's leading energy suppliers. Using our proven integrated platform and operating model, suppliers can reduce cost to serve, improve the customer and agent experience, and deliver the innovative products and services needed to achieve net zero.
Offices: 30-34 Hounds Gate, Nottingham, Nottinghamshire NG1 7AB, GB · Paalsesteenweg 170, Paal, Flemish Region 3583, BE
