New York, New York, United States · Hybrid
$110k–$130k/yr
Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfo…
Skills: Account management, Customer success, Implementation, Project management, Organizational skills
New York, New York, United States · Hybrid
$110k–$130k/yr
Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfo…
Skills: Account management, Customer success, Implementation, Project management, Organizational skills
New York, New York, United States · Remote OK
$130k–$150k/yr
Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfo…
Skills: Account Management, Client Success, Enterprise Client Management, SaaS, Implementation
Tel Aviv, Tel-Aviv District, Israel · Remote OK
Empathy is on a mission to build a more resilient society one hard moment at a time, which is why we have built the leading platform for life's hardest moments. With AI plus human care, Empathy supports people through th…
Skills: MacOS Management, MDM, Okta, Google Workspace, Network Infrastructure
Tel Aviv, Tel-Aviv District, Israel · On-site
Empathy is on a mission to build a more resilient society one hard moment at a time, which is why we have built the leading platform for life's hardest moments. With AI plus human care, Empathy supports people through th…
Skills: Product Marketing, Go-To-Market Strategy, Sales Enablement, Messaging Frameworks, B2B SaaS
New York, New York, United States · Remote OK
$100k–$130k/yr
Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfo…
Skills: Project Management, Stakeholder Management, Business Analysis, Strategic Planning, ROI Analysis
Tel Aviv, Tel-Aviv District, Israel · On-site
Empathy is on a mission to build a more resilient society one hard moment at a time, which is why we have built the leading platform for life's hardest moments. With AI plus human care, Empathy supports people through th…
Skills: React Native, Full Stack Development, Backend Services, TypeScript, JavaScript
Tel Aviv, Tel-Aviv District, Israel · On-site
Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfo…
Skills: Product Design, Visual Design, Interaction Design, User Research, Usability Testing
Tel Aviv, Tel-Aviv District, Israel · On-site
Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfo…
Skills: SQL, DBT, Python, ETL/ELT, Data Modeling
Tel Aviv, Tel-Aviv District, Israel · On-site
Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfo…
Skills: SQL, DBT, Python, ETL/ELT, Data Modeling
New York, New York, United States · Remote OK
$140k–$170k/yr
Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfo…
Skills: Financial Closing, General Ledger Management, US Payroll Processing, Tax Filing, Financial Reporting
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The Customer Success Manager will oversee the entire partner lifecycle, including implementation, ongoing engagement, and renewals for mid-market life insurance and employer partners. They will also work cross-functionally with internal teams to ensure partnership goals are met and provide regular reporting on product value.
Candidates must have 4+ years of professional experience in account management, customer success, or related fields, along with exceptional organizational skills. A bachelor's degree is required, and experience in a high-growth startup or the B2B2C vendor space is preferred.
Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.
We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK.
Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.
Our Customer Success team oversees the entire customer lifecycle, working to support employers, life insurance carriers, and other organizations from implementation onwards. We are dedicated to creating an incredible partner experience, demonstrating the powerful impact Empathy can have on families dealing with loss. The Customer Success Manager will be resourceful and process-oriented, focusing on supporting our mid-market partners.
Preferred Qualifications
Salary Range: $110,000 - $130,000 base salary + variable compensation + equity + benefits. Our salary is to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, locations, and other job-related qualifications.
To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare with options for $0 deductibles, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!
Combining cutting-edge innovation with expert care to support bereavement, legacy planning, leaves of absence and more.
Empathy is a leading technology company transforming the way people plan for and navigate life’s toughest moments. By combining cutting-edge innovation with compassion, Empathy provides unparalleled support for bereavement, estate management, legacy planning, and more. Trusted by Fortune 500 companies and leading life insurers, Empathy serves over 50 million individuals across North America and the UK, setting a new standard for modern family care and workplace benefits. Empathy’s mission is to make care as practical as it is compassionate—partnering with employers, insurers, and financial institutions to deliver scalable support that eases emotional burdens, simplifies complex logistics, and empowers families to move forward with clarity and resilience.
Offices: 56 W 22nd St, Floor 12, New York, NY 10010, US
Combining cutting-edge innovation with expert care to support bereavement, legacy planning, leaves of absence and more.
Empathy is a leading technology company transforming the way people plan for and navigate life’s toughest moments. By combining cutting-edge innovation with compassion, Empathy provides unparalleled support for bereavement, estate management, legacy planning, and more. Trusted by Fortune 500 companies and leading life insurers, Empathy serves over 50 million individuals across North America and the UK, setting a new standard for modern family care and workplace benefits. Empathy’s mission is to make care as practical as it is compassionate—partnering with employers, insurers, and financial institutions to deliver scalable support that eases emotional burdens, simplifies complex logistics, and empowers families to move forward with clarity and resilience.
Offices: 56 W 22nd St, Floor 12, New York, NY 10010, US
