Jobs at Embassy Suites Chicago-Naperville (Now Hiring) — 2 open

Description

Job Description:

· The Catering Manager will plan weddings, galas, fundraisers and other social functions.

· Meet and exceed revenue and proactive sales activity goals with a profitable and win-win selling approach.

· Acquire referrals from existing accounts and clients.

· Continually target and prospect for new business through telemarketing, individual creativity, community involvement, relationship building and innovation.

· Maintain well-documented, accurate, organized, and up-to-date to serve client and employer in the most expedient, organized, and knowledgeable manner.

· Develop strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction.

· Promptly follow-up on all customer needs and inquiries in an efficient and expedient manner.

· Focus on revenue-producing activities and maximize selling time by dedicating time on direct sales efforts.

· Represent themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude always.

· Exhibit a positive team attitude to all hotel departments and maintain open communication with all co-workers for the best overall performance of the hotel.

· Contribute to the hotel's overall sales effort during planning and strategy phases through research and knowledgeable input.

· Actively participate community and trade organizations that most benefit the hotel's exposure to the community and the hotel's bottom line.

· Produce and distribute formal hotel communication such as BEOs, Resumes, etc. on a regular basis and within agreed upon internal deadlines as needed.

· Work closely as needed with the Banquet Manager and Banquet Captains to ensure and maintain levels of service.

· Greets customers at the start of every event. Make proper introduction and hand-off with the Event Operations team for the execution of details.

· Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.

· Ability to operate independently and with a high degree of autonomy requiring excellent organization, time management skills and self-motivation. 

· Perform other duties as assigned or deemed necessary by management.

Requirements

 Qualifications:

· Strong and effective sales skills.

· Highly developed customer service skills.

· Effective business writing and presentation skills.

· Reliable transportation and ability to make outside sales calls.

· Ability to work with clients to determine and anticipate needs of the event.

· Ability to work in a fast pace work environment.

· Ability to remain calm under pressure and deal with unexpected situations.

· Ability to work at a fast pace.

· Ability to remain calm under pressure and deal with unexpected situations.

Education and/or Experience:

· Catering Sales experience in a hotel is preferred with a proven track record of success.

· High school degree required, Bachelor’s degree in Hotel Management or related field preferred.
Hilton and Delphi experience

· Working knowledge of Microsoft Office.

· Certified Meeting Planner (CMP) designation a plus, but not required.

Hours:

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, work schedules will vary according to business needs, including some weekends, night shifts and/or holidays.