Mason, Ohio, United States · Hybrid
Anticipated End Date: 2026-08-31 Position Title: Customer Care Representative I, II Job Description: Customer Care Representative I, II Mason, Ohio Location: This role requires associates to work from the posted location…
Skills: Customer Service, Problem Solving, Data Analysis, Communication Skills, Multi-tasking
Lubbock, Texas, United States · On-site
Anticipated End Date: 2026-08-31 Position Title: Registered Nurse – Paragon Infusion Centers Job Description: Registered Nurse Location: TX-LUBBOCK, 6823 82ND ST, STE 100 Clinic Hours: M – F; 8am – 4pm Schedule: Full Tim…
Skills: Registered nurse, Infusion therapy, Patient assessment, IV administration, Medication administration
Atlanta, Georgia, United States · Hybrid
Anticipated End Date: 2026-08-31 Position Title: Provider Economics - Solutions Management Manager Job Description: Provider Economics - Solutions Management Manager Location: This role requires associates to be in-offic…
Skills: Solutions management, Project management, Clinical solutions, Data analysis, Business partner management
Miami, Florida, United States · Hybrid
$69k–$104k/yr
Anticipated End Date: 2026-08-31 Position Title: Account Service Manager/Sr Job Description: Job Description Account Service Manager Location: This role requires associates to be in-office 1 - 2 days per week, fostering …
Skills: Account management, Strategic planning, Customer service, Pharmacy benefit management, Contract administration
Wallingford, Connecticut, United States · Hybrid
$124k–$224k/yr
Anticipated End Date: 2026-08-15 Position Title: Director, Creative Operations Job Description: Director Creative Operations Hybrid: This role requires associates to be in-office 3 days per week, fostering collaboration …
Skills: Creative operations, Workflow optimization, Resource management, Capacity planning, Marketing automation
Kyle, Texas, United States · On-site
Anticipated End Date: 2026-09-30 Position Title: Family Nurse Practitioner - Paragon Infusion Centers Job Description: Family Nurse Practitioner (FNP) – Paragon Infusion Centers Location: Kyle, TX – 844 Kohlers Crossing,…
Skills: Family Nurse Practitioner, Infusion therapy, Patient assessment, IV insertion, IV maintenance
Columbia, Missouri, United States · Hybrid
Anticipated End Date: 2026-08-29 Position Title: Behavioral Health Case Manager I - Missouri Job Description: Work location - Field This field-based role enables associates to primarily operate in the field, traveling to…
Skills: Case management, Clinical judgment, Behavioral health assessment, Care planning, Substance abuse counseling
Indianapolis, Indiana, United States · Remote OK
Anticipated End Date: 2026-08-21 Position Title: Advanced Therapy Services Reviewer (Physical Therapist) Job Description: The Advanced Therapy Services Reviewer (Physical Therapist) is responsible for conducting timely a…
Skills: Clinical case evaluation, Medical necessity assessment, Physical therapy, Clinical documentation, Regulatory compliance
Chardon, Ohio, United States · Hybrid
$110k–$138k/yr
Anticipated End Date: 2026-08-28 Position Title: Field Advanced Practice Provider Job Description: Location: This field-based role enables associates to primarily operate in the field, traveling to client sites or design…
Skills: Palliative care, Clinical assessment, Treatment planning, Patient education, Care coordination
Los Angeles, California, United States · Hybrid
$113k–$177k/yr
Anticipated End Date: 2026-08-14 Position Title: AI-Native Software Engineer Job Description: AI-Native Software Engineer PLEASE NOTE: This position is not eligible for current or future visa sponsorship Location: This r…
Skills: AI agents, Software engineering, GitHub Copilot, Cursor, Claude Code
Miami, Florida, United States · Hybrid
Anticipated End Date: 2026-08-28 Position Title: Sr Test Analyst PBM Job Description: Sr Test Analyst PBM Hybrid: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity,…
Skills: Pharmacy benefit setup, Claims testing, Query testing, Formulary validation, Utilization management
Taguig, Metro Manila, Philippines · On-site
Position Title: Associate Relations Specialist (PHL) Shift: 5:00 PM to 2:00AM (Philippines) Job Description: Responsible for serving as the primary point of contact for associates and management for non-complex associate…
Skills: Associate Relations, Employee Coaching, Policy Interpretation, Case Management, Employment Law
Indianapolis, Indiana, United States · Hybrid
Anticipated End Date: 2026-08-14 Position Title: Behavioral Health Compliance Senior Consultant (Compliance Consultant Senior) Job Description: Behavioral Health Compliance Senior Consultant (Compliance Consultant Senior…
Skills: Regulatory research, Audit coordination, Compliance monitoring, Risk assessment, Issue management
Mayagüez, Puerto Rico, United States · Hybrid
Anticipated End Date: 2026-08-28 Position Title: Nurse Care Manager I (NCLEX) Job Description: Nurse Care Manager I Location: This role enables associates to work virtually full-time, except for required in-person traini…
Skills: Care Management, Clinical Assessment, Medical Necessity Review, Discharge Planning, Case Management
Lake Mary, Florida, United States · On-site
Anticipated End Date: 2026-08-14 Position Title: Pharmacy Technician, Fulfillment - BioPlus Specialty Pharmacy Job Description: Pharmacy Technician, Fulfillment - BioPlus Specialty Pharmacy Location: 3200 Lake Emma Road,…
Skills: Pharmacy technician, Prescription processing, Medication dispensing, Pharmacy adjudication platform, Inventory management
Miami, Florida, United States · Remote OK
Anticipated End Date: 2026-08-28 Position Title: Therapy Services Specialist (Bilingual Spanish) Job Description: The Therapy Services Specialist (Bilingual Spanish) is responsible for working under the guidance of occup…
Skills: Occupational therapy, Physical therapy, Bilingual Spanish, Telephonic assessments, Virtual assessments
Norfolk, Virginia, United States · Remote OK
$110k–$165k/yr
Anticipated End Date: 2026-08-28 Position Title: Primary Care Nurse Practitioner, 100% Virtual Job Description: CareBridge Advance Practice Provider, Nurse Practitioner - Virginia $10,000 SIGN ON BONUS *Seeking Experienc…
Skills: Primary care, Acute care, Complex care management, Electronic medical records, Patient education
San Juan, Puerto Rico, United States · Hybrid
Anticipated End Date: 2026-08-14 Position Title: Cust Care Rep I-Bilingual (US) Job Description: Customer Care Representative I-Bilingual This role requires associates to be in-office 1 - 2 days per week, fostering colla…
Skills: Customer service, Bilingual, Spanish, Insurance benefits, Claims processing
Oakland, California, United States · Hybrid
$95k–$171k/yr
Anticipated End Date: 2026-08-28 Position Title: Regional Account Liaison - BioPlus Specialty Pharmacy - Bay Area, CA Job Description: Title: Regional Account Liaison - BioPlus Specialty Pharmacy Location(s): California-…
Skills: Sales Strategy, Account Management, Specialty Pharmacy, Oncology, Dermatology
Montgomery, Alabama, United States · On-site
Anticipated End Date: 2026-08-15 Position Title: Family Nurse Practitioner (PRN) – Paragon Infusion Centers Job Description: Family Nurse Practitioner (PRN) – Paragon Infusion Centers Location: 3255 Malcolm Dr, Montgomer…
Skills: IV Therapy, Physical Assessment, Patient Education, Medication Mixing, Titration
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Analyzes customer problems to provide solutions and documents all activities and inquiry outcomes in the database. Coordinates with various company functions to ensure customer requests are handled timely and accurately via phone and email.
Requires a high school diploma or equivalent and at least one year of experience in an automated customer service environment. Candidates must be able to commit to 100% attendance during the initial training and nesting periods.
Mason, Ohio
Location: This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.
Start date: 8/31/2026
Training hours: 8am - 5 pm EST
Post Training: Ability to work any 8-hour shift M-F between 8 am and 11 pm EST, possible weekend OT as needed
Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information.
Proficient in all basic customer service functions.
Receives and places follow-up telephone calls / e-mails to answer customer questions.
Outbound calls are conducted in the ZipDrug business are.
Inquiries may also be on a walk-in basis.
May require deviation from standard practices and procedures with the assistance of a computerized system.
Seeks, understands and responds to the needs and expectations of internal and external customers.
A career path with opportunity for growth
Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
Affordable Health Insurance, Dental, Vision and Basic Life
401K match, Paid Time Off, Holiday Pay
Annual incentive bonus and annual increases plan based on performance.
At Elevance Health, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.
CCR I: Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
CCR II: Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred.
A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferred.
A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns preferred.
A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred.
Have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferred.
Flexible and quick learner, willing to adapt to changing customer and business needs preferred.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.
Fueled by our bold purpose to improve the health of humanity, we are transforming from a traditional health benefits organization into a lifetime trusted health partner. Our nearly 100,000 associates serve more than 118 million people, at every stage of health. We address a full range of needs with an integrated whole health approach, powered by industry-leading capabilities and a digital platform for health. We believe that improving health for everyone is possible. It begins by redefining health, reimagining the health system, and strengthening our communities.
Offices: 220 Virginia Ave, Indianapolis, Indiana 46204, US
Fueled by our bold purpose to improve the health of humanity, we are transforming from a traditional health benefits organization into a lifetime trusted health partner. Our nearly 100,000 associates serve more than 118 million people, at every stage of health. We address a full range of needs with an integrated whole health approach, powered by industry-leading capabilities and a digital platform for health. We believe that improving health for everyone is possible. It begins by redefining health, reimagining the health system, and strengthening our communities.
Offices: 220 Virginia Ave, Indianapolis, Indiana 46204, US
