Eightfold is a global leader in an AI-native enterprise talent platform, trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azur…
Skills: Customer Success Management, Account Management, Management Consulting, Data Analysis, ROI Articulation
Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their network's strength vs. their potentia…
Skills: Sql, Python, Api Development, Aws, Integration
Eightfold is a global leader in an AI-native enterprise talent platform, trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azur…
Skills: AEO, SEO, GEO, Generative Search Optimization, Content Systems
Eightfold is a global leader in an AI-native enterprise talent platform, trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azur…
Skills: Apex, Lightning Web Components, Salesforce Integration, Sales Cloud, Service Cloud
Eightfold is a global leader in an AI-native enterprise talent platform, trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azur…
Skills: Product Management, AI Platform Strategy, Machine Learning, Data Analysis, Python
About Eightfold AI Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and the strength of their ne…
Skills: Outbound Prospecting, AI Demonstrations, Sales Cycle Management, Pipeline Management, Social Selling
About Eightfold AI Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and the strength of their ne…
Skills: Outbound Prospecting, AI Demonstrations, Sales Cycle Management, Pipeline Management, Social Selling
About Eightfold AI Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and the strength of their ne…
Skills: Outbound Prospecting, AI Demonstrations, Sales Cycle Management, Pipeline Management, Social Selling
Washington, District of Columbia, United States · Hybrid
Mid level$397M raised
About Eightfold AI Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and the strength of their ne…
Skills: Outbound Prospecting, AI Demonstrations, Sales Cycle Management, Pipeline Management, Social Selling
About Eightfold Eightfold is a global leader in an AI-native enterprise talent platform, trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at s…
Eightfold is a global leader in an AI-native enterprise talent platform, trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azur…
Skills: Solutions Consulting, Artificial Intelligence, Human Capital Management, Technical Sales, Product Strategy
About Eightfold: Eightfold is a global leader in AI-native enterprise talent platform, trusted by the world’s largest & most respected fortune 500 organizations. Our platform is built from the ground up operating at scal…
Skills: Python, React.js, Distributed Systems, Microservices, SaaS Development
Eightfold is seeking an experienced and motivated Strategic Account Executive to join our sales team. As a Strategic Account Executive, you will be responsible for creating and driving qualified opportunities into net ne…
About Eightfold AI Eightfold AI leverages AI to help organizations hire, retain, and grow their workforce, focusing on enterprise-grade scale, trust, and outcomes. We are advancing our quality assurance through AI-assist…
Skills: AI Agent Orchestration, Prompt Engineering, Test Automation Frameworks, Python, TypeScript
Principal UX Design Strategist - Agentic AI Experiences
Santa Clara, California, United States · Hybrid
$185k–$247k/yr
Senior+$397M raised
Location : Santa Clara, CA About Eightfold Eightfold's mission is to unlock human potential through AI. As the world moves from software tools to intelligent agents, we are building the next generation of experiences tha…
Skills: UX Design Strategy, AI Product Design, Rapid Prototyping, Systems Thinking, Conversational Design
Principal UX Design Strategist - Agentic AI Experiences
Santa Clara, California, United States · Hybrid
$185k–$247k/yr
Senior+$397M raised
Location : Santa Clara, CA About Eightfold Eightfold's mission is to unlock human potential through AI. As the world moves from software tools to intelligent agents, we are building the next generation of experiences tha…
Skills: UX Design Strategy, AI Product Design, Rapid Prototyping, Systems Thinking, Conversational Design
Eightfold is a global leader in an AI-native enterprise talent platform, trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azur…
Skills: Professional Services Sales, Statement of Work (SOW) Development, Solution Strategy, Commercial Negotiation, Enterprise Software Deployment
Lead Software Engineer - ( Forward Deployed Engineer ) Santa Clara, CA
Santa Clara, California, United States · Hybrid
$170k–$227k/yr
Senior+$397M raised
About Eightfold Eightfold is a global leader in AI-native enterprise talent platform, trusted by the world’s largest & most respected fortune 500 organizations. Our platform is built from the ground up operating at scale…
Skills: Backend Engineering, Distributed Systems, System Design, API Development, Microservices Architecture
Eightfold is a global leader in an AI-native enterprise talent platform, trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azur…
Skills: AI Product Management, Machine Learning, Python, SQL, Data Analysis
HEAD OF CUSTOMER AGENTIC ADOPTION AND VALUE REALIZATION About Eightfold AI Eightfold AI is the category-defining Talent Intelligence platform. We help the world's largest enterprises hire, develop, and retain their workf…
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$110k–$185k/yr
Full-time
Family Medical Coverage, Vision Coverage, Dental Coverage, Competitive Base Salary, Equity Awards, Discretionary Bonuses
Posted 2d ago
~40 hrs/week
Remote in United States
Responsibilities
Manage the post-sales journey for enterprise customers to ensure the AI platform delivers measurable business outcomes. Act as a trusted advisor to help customers integrate AI agents into workflows and drive platform adoption and renewals.
Requirements
Requires 5+ years of experience in management consulting, HR talent management, or customer success. Preferred candidates have 8+ years of experience and a background in AI/ML technologies within the SaaS or HR space.
Full job description
Eightfold is a global leader in an AI-native enterprise talent platform, trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azure and AWS, deployed in multiple regions globally, including IL4-compliant environments for the US Government, supporting users in 100+ countries and 30+ languages. Today, Eightfold is at the forefront of agentic AI, delivering intelligent agents that actively drive outcomes across hiring and talent workflows, while much of the industry is still experimenting with prototypes. Backed by over $410M in funding and valued at $2B+, we are defining the next era of agentic talent systems.
What sets Eightfold apart is not just the technology & our mission, but the team behind it. We are a deeply technical, execution-driven organization that values ownership, collaboration, and high standards. Our engineers, product leaders, and go-to-market teams work closely together — in person and across functions — to build systems that scale in the real world. If you’re excited to work on hard problems, move with urgency, raise the bar every day, and help build agentic systems that transform how the world works, Eightfold is the place to do it.
About the Role
The Sr. AI Growth Partner (Sr. Customer Success Manager) - Enterprise role at Eightfold is responsible for our customers' post-sales and implementation journey, ensuring that both our core AI platform & agents are delivering real, measurable outcomes. This role is an evolution of the traditional Customer Success role as we evolve into Customer Growth and focus on helping customers unblock the business value of AI through the Eightfold Talent Intelligence Platform. Our Sr. AI Growth Partners share best practices and play-books to help our customers strategically integrate core AI and agents into existing workflows, identifying where they can augment work and create the most value.
The Sr. AI Growth Partner is a trusted advisor to help our customers optimize and expand what’s working, ensuring the value of Eightfold grows over time. You will help them define their key aspirations and leverage the power of big data, AI and deep machine learning to re-design the way they acquire, engage and empower talent, internally and externally, across the globe. You will also be the voice of our customers back to Eightfold.
Responsibilities
Evangelize Eightfold AI platform with our customers and ensure customers maximize value
Monitor adoption and identify and close opportunities for improved platform and agent usage to expand long-term value
Leverage data to articulate ROI consistently and effectively to customer allowing to drive towards business outcomes
Lead renewal planning conversations with customers to ensure that solution aligns to business priorities and highlights long-term value
Design and lead upsell opportunities that demonstrate solution capabilities
Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales
Build a deep understanding of your customer’s business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play.
Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships
Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape
Influence Eightfold’s strategic direction by understanding customer’s business, challenges, desired outcomes, and requested product features
Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal
Required Qualifications
5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management
Ability to travel 10-15%
Preferred Qualifications
8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management
Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company
Experience in driving customer renewals and upsell opportunities
Excellent problem solving in complex, multi-stakeholder situations
Top-level data analysis and synthesis
Close attention to detail, basics of project management, and ability to keep multiple trains running at once
Strong verbal and written communication skills
Experience with public speaking, webinars, and conferences
We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.
Hybrid Work @ Eightfold: At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in-person collaboration to foster innovation, culture, and rapid execution.
Employees based near our Santa Clara, London, Bangalore, and Noida offices are expected to work from the office three days per week, as we believe regular in-person engagement is essential to how we build high-impact products and strong teams.
Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.
Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.
Please note that this role is open to all US locations. If based in SF Bay Area, the role will be hybrid and require 3x per week in our HQ office in Santa Clara, CA. The role will be remote in all other US locations.
*Please note this role is open to all US locations and categorized as remote or hybrid depending on location. The base salary ranges below are provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for commissions and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, and experience. Zones are determined by location.
Zone A (SF Bay Area & Greater NYC): Annual Base Salary Range: $117,000 to $185,000
Zone B (All other US locations): Annual Base Salary Range: $110,000 to $175,000
Eightfold AI's market-leading Talent Intelligence Platform™ helps organizations retain top performers, upskill and reskill their workforce, and recruit talent efficiently. Eightfold's patented deep learning artificial intelligence platform is available in more than 155 countries and 24 languages, enabling cutting-edge enterprises to transform their talent into a competitive advantage.
For more information, please visit our website.
Offices: 2625 Augustine Dr, Suite 601, Santa Clara, California 95054, US
Talent ManagementTalent AcquisitionTalent IntelligenceMachine LearningArtificial IntelligenceRecruiting SoftwareSubscription based softwareand Diversity and InclusionHuman ResourcesInformation Technology
Eightfold AI's market-leading Talent Intelligence Platform™ helps organizations retain top performers, upskill and reskill their workforce, and recruit talent efficiently. Eightfold's patented deep learning artificial intelligence platform is available in more than 155 countries and 24 languages, enabling cutting-edge enterprises to transform their talent into a competitive advantage.
For more information, please visit our website.
Offices: 2625 Augustine Dr, Suite 601, Santa Clara, California 95054, US
Talent ManagementTalent AcquisitionTalent IntelligenceMachine LearningArtificial IntelligenceRecruiting SoftwareSubscription based softwareand Diversity and InclusionHuman ResourcesInformation Technology