Sydney, New South Wales, Australia · Hybrid
About us Eftsure's solutions provide best practice internal controls for the digital age, reduce business-to-business payment fraud and errors, meet compliance standards and facilitate supplier on-boarding. Our unique Sa…
Skills: Attention To Detail, Analytical Thinking, Customer Service, Outbound Calling, Inbound Call Handling
Sydney, New South Wales, Australia · On-site
About Eftsure Eftsure is a fast-scaling SaaS fraud technology company protecting B2B payments for organisations globally. Our platform provides real-time vendor verification and payment protection, ensuring businesses ne…
Skills: Consultative Selling, Solution Consulting, Product Demonstrations, Enterprise B2B SaaS Sales, Fraud Prevention
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Perform outbound and inbound verification activities via call and non-call channels to prevent payment fraud. Collaborate with support teams to ensure customer confidence and business success in the verification process.
Requires an analytical individual with excellent attention to detail and a professional phone manner. Candidates should be thorough team players focused on delivering high-quality customer service.
Eftsure's solutions provide best practice internal controls for the digital age, reduce business-to-business payment fraud and errors, meet compliance standards and facilitate supplier on-boarding. Our unique SaaS products enables us to secure an enviable list of clients across a wide range of industries in a very short space of time.
We are now looking to gain some enthusiastic, analytical and energetic analysts to join our growing Verifications Team. You will be making outbound verification activities via a mix of call and non-call based channels. You will also be answering inbound calls from customers and suppliers as part of completing the verifications process.
You will play an key role in the success of Eftsure’s solution as a verifications analyst, working across a list of customers enabling them to feel confident when paying their suppliers, vendors, employees. This role would suit an individual looking to get their foot in the door in fast growing operation.
Qualifications & experience
Excellent attention to detail
Exceptionally thorough
Very strong team player
Very Analytical
Customer focused
Polite, friendly and professional phone manner
Accurately make outbound customer verification inquires through all call and non-call channels.
Respond accurately and timely to inbound customer and supplier verifications inquiries.
Complete assigned front line non call work activities in agreed timeframes.
Support continuous improvement process by making constructive, cost effective suggestions.
Work with the other Eftsure Support Teams to ensure best outcomes for customers and the business.
Participate in ongoing Training and Skills development for professional improvement.
Ensure that attendance and timeliness are in line with team and customer expectations.
Ensure own and other Team Member safety through following protocols and reporting issues.
Any other reasonable tasks as delegated by the wider business or Verifications leadership teams.
Appropriate use of all workplace tools and resources to perform role to mitigate fraud on customers.
Hybrid work model (Office and Work from Home)
Paid birthday leave day
Paid charity leave day
Paid floating cultural holiday
Wellness Benefit
Professional Development Opportunities
The new security standard for business payments
Eftsure is the global market leader in payment fraud prevention. Specifically designed for businesses, our end-to-end solution safeguarded more than $270b in B2B payments last year. Our mission is to build a safer business community. With a large and continuously growing database of verified vendor details (the only one of its kind), we use multi-factor verification to give businesses greater knowledge and control over onboarding vendors, receiving invoices and making payments. In short, we ensure our customers never pay the wrong people.
Offices: 750 N Saint Paul St, 301, Dallas, Texas 75201, US · Level 6, 122 Walker Street, North Sydney, NSW 2060, AU
The new security standard for business payments
Eftsure is the global market leader in payment fraud prevention. Specifically designed for businesses, our end-to-end solution safeguarded more than $270b in B2B payments last year. Our mission is to build a safer business community. With a large and continuously growing database of verified vendor details (the only one of its kind), we use multi-factor verification to give businesses greater knowledge and control over onboarding vendors, receiving invoices and making payments. In short, we ensure our customers never pay the wrong people.
Offices: 750 N Saint Paul St, 301, Dallas, Texas 75201, US · Level 6, 122 Walker Street, North Sydney, NSW 2060, AU
