Service Sales Support Representative (German Speaker)
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Service Sales Support Representative (German Speaker)
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Full-time
bachelor degree
Posted 47d ago
~40 hrs/week
Responsibilities
The role focuses on supporting the sale of services and products to grow revenue and enhance customer satisfaction through lead management and relationship building. Key duties include generating service quotations, managing contract renewals, and collaborating with internal departments to optimize the sales process.
Requirements
Candidates must have a bachelor's degree and at least 2 years of sales experience, preferably in electrical, IT, or telecommunications. Proficiency in both German (B2-C1) and English is required.
Full job description
What you’ll do:
Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us : https://www.youtube.com/watch?v=JzZfovyFZcY
Eaton's Services team is accelerating the advancement of its service offerings and scaling plans to implement software solutions for customers worldwide. The Sales Support Representative (German speaker) is primarily responsible for supporting the sales of assigned services to grow revenue and enhance customer satisfaction. This role aims to improve customer satisfaction and revenue growth by effectively managing sales leads and opportunities, and building strong relationships with customers and partners. By serving as an escalation point and collaborating with various teams, the Service Sales Support Representative ensures timely and effective customer service, optimizes the install base, and drives continuous improvement in sales processes.
Additionally, this position involves providing product and service selection assistance to customers, end users, field sales, IT channels, distributors, and resellers within the designated territory. The representative will develop product-related awareness and knowledge for both internal and external customers, and represent the company to customers. Partnering with field sales, the representative will support and influence designated sales goals.
Main Responsibilities:
Promote and sell distributed services and products via phone or e-mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers • Responsible for generating and following up service quotations sent to our customers • Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries • Provide good follow up on ongoing quotes until receiving Purchase Order from customer • Proactively contacting customers based on generated Leads to increase service revenue of Eaton • Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials • Establish professional and best practice contacts with the customers • Constant co-operation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing • Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress • They have a sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc) • Able to detect and escalate problem or error with data that he/she is responsible for • Service maintenance contract management and upsell focus to capture new business opportunities
Qualifications:
-Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree -Minimum 2 years of sales experience preferably on electrical/IT/telecommunications
Skills:
Languages: German (B2–C1) and English (fluent) required; additional European languages are an advantage Strong understanding of software applications and customization capabilities Technical sales aptitude and analytical skills Market, industry, channel, and competitive knowledge Knowledge of export business rules (as required) Negotiation and consultative selling skills Excellent written and verbal communication and interpersonal skills Ability to build and maintain positive customer relationships through active listening and timely issue resolution Strong business acumen and ability to navigate corporate and channel structures Teamwork, networking, and continuous learning mindset Adaptability and ability to drive change and process improvements Ability to build and manage a sales funnel using CRM tools with accurate reporting
Appliances, Electrical, and Electronics Manufacturing
Company size
10,001+ employees
Headquarters
Dublin, Ireland
LinkedIn followers
2,130,546
Total funding
$12B
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.
Eaton is an Equal Opportunity Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Offices: 30 Pembroke Road, Dublin, Ireland 4, IE · 1000 Eaton Boulevard, Cleveland, OH 44122, US · 7000 Highlands Pkwy SE, Smyrna, GA 30082, US · 210 Windy Point Dr, Glendale Heights, IL 60139, US · 1830 Highway 201 S Spur, Mountain Home, AR 72653, US
Power ManagementEthicsManufacturingSustainabilityAerospaceElectricalFiltrationAutomotiveTruckHybrid Power
Appliances, Electrical, and Electronics Manufacturing
Company size
10,001+ employees
Headquarters
Dublin, Ireland
LinkedIn followers
2,130,546
Total funding
$12B
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.
Eaton is an Equal Opportunity Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Offices: 30 Pembroke Road, Dublin, Ireland 4, IE · 1000 Eaton Boulevard, Cleveland, OH 44122, US · 7000 Highlands Pkwy SE, Smyrna, GA 30082, US · 210 Windy Point Dr, Glendale Heights, IL 60139, US · 1830 Highway 201 S Spur, Mountain Home, AR 72653, US
Power ManagementEthicsManufacturingSustainabilityAerospaceElectricalFiltrationAutomotiveTruckHybrid Power