Detroit, Michigan, United States · On-site
Job Summary Establishes, manages and develops business relationships with complex and highly visible commercial and industrial customers across key, national and major customer account groups. Enhances profitability and …
Skills: Account Management, Business Relationship Management, Customer Service, Negotiation, Strategic Planning
Detroit, Michigan, United States · Hybrid
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewa…
Skills: Data analysis, Market research, Statistical analysis, Marketing strategy, Project management
Detroit, Michigan, United States · Hybrid
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewa…
Skills: Strategic planning, Project management, Financial modeling, Leadership, Continuous improvement
Detroit, Michigan, United States · Hybrid
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewa…
Skills: Complex billing, SAP, Financial reconciliation, Project management, Data analysis
Detroit, Michigan, United States · Hybrid
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewa…
Skills: Market Research, Strategic Planning, Financial Modeling, Data Analysis, Business Expansion
Calvert City, Kentucky, United States · On-site
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewa…
Skills: Instrumentation Calibration, Control Systems Troubleshooting, Low-Voltage Electrical Systems, Distributed Control Systems (DCS), Programmable Logic Controllers (PLC)
Detroit, Michigan, United States · Hybrid
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewa…
Skills: Predictive Modeling, Statistical Analysis, Python, R, SQL
Yolo County, California, United States · On-site
$42/hr–$54/hr
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewa…
Skills: Instrumentation, Controls, Electrical Maintenance, PLC Troubleshooting, Calibration
Detroit, Michigan, United States · Hybrid
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewa…
Skills: Engineering, Technical support, Data analysis, Problem solving, Microsoft Office
Kewaunee, Wisconsin, United States · On-site
$35/hr–$45/hr
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewa…
Skills: Plant operations, Equipment maintenance, Troubleshooting, Mechanical systems, Electrical systems
Dearborn, Michigan, United States · On-site
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewa…
Skills: Power Plant Operations, Preventive Maintenance, Water Chemistry Testing, Electrical Switching, LOTO
Detroit, Michigan, United States · Hybrid
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewa…
Skills: Operational Technology, Utility Operations, Digital Transformation, Project Management, Engineering Studies
Detroit, Michigan, United States · Hybrid
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewa…
Skills: Engineering, Renewable Energy, Project Management, Power System Studies, Substation Design
Detroit, Michigan, United States · Hybrid
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewa…
Skills: Engineering, Technical support, Data analysis, Problem solving, Microsoft Excel
Detroit, Michigan, United States · On-site
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewa…
Skills: Fleet management, Facility management, Supply chain management, Logistics, Team leadership
Calvert City, Kentucky, United States · On-site
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewa…
Skills: Power plant operations, Equipment maintenance, Troubleshooting, Water analysis, Lock-out/tag-out
United States · On-site
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewa…
Skills: Solar Photovoltaic Maintenance, Energy Storage Systems, Electrical Troubleshooting, Preventive Maintenance, Corrective Maintenance
Detroit, Michigan, United States · Hybrid
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewa…
Skills: Project management, Renewable energy, Wind energy, Solar energy, Construction management
Toledo, Ohio, United States · On-site
$117k–$175k/yr
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewa…
Skills: Plant Operations Management, Budget Management, Union Labor Supervision, Utility Systems Maintenance, Continuous Improvement
Sterling Heights, Michigan, United States · On-site
DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewa…
Skills: Plant Operations, Maintenance Management, Union Labor Supervision, Budgeting, Project Management
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The Principal Account Manager establishes and manages business relationships with complex commercial and industrial customers to enhance profitability and satisfaction. They serve as the primary point of contact, resolving service issues and facilitating customer facility expansions.
Candidates must have extensive experience in marketing, sales, or technical roles, ranging from 7 to 11 years depending on their educational background. Proficiency in Microsoft Office and strong negotiation, analytical, and communication skills are required.
Establishes, manages and develops business relationships with complex and highly visible commercial and industrial customers across key, national and major customer account groups. Enhances profitability and customer satisfaction levels. Functions as single point of contact between the company and portfolio of customers, with substantial annual electric and gas revenues. Oversees electric choice activities, including determining best rate/price, providing price comparisons, and managing customer relationships and customer expansion activities. Resolves range of customer issues by working with organizations throughout the corporation that impact or influence customer service; generates positive service outcomes on the customers' behalf. Visits customer sites on a regular basis. Mentors and participates in the development of less experienced or lower-level marketing personnel. Span of control: 0; individual contributor.
• Develops, maintains and manages positive business relationships with customers' senior level managers and other key decision makers, through understanding customer operations and energy-related applications and concerns.
• Identifies business opportunities among the customer portfolio and takes proactive steps; ensures customers are made aware of applicable products and services
• Manages customer service process, including addressing customer service-related issues and responding to service-related inquiries
• Performs complex rate comparisons on customers' behalf, including determining the electric and natural gas rates that are best-situated to retain (or reacquire) customers, and ensuring customers are classified using advantageous rates
• Administers special pricing contracts and educates customers on electric choice or alternative energy programs
• Assists customers in their building/facility expansions by facilitating interactions with corporate personnel regarding energy-related construction issues, substation issues, sub-transmission and transmission issues, changes in their load profiles, administration of rules and policies, and collection of associated expansion charges, etc.
• Researches and resolves customers' issues and concerns regarding products and services, (e.g. service interruptions, power quality issues, power factor, tax issues, and collection-related matters)
• Inputs and maintains day-to-day customer interactions and relationships via a Customer Relationship Management System (CRM)
• Mentors and assists other account management personnel on rate applications, Michigan Public Service Commission (MPSC) rules and regulations, service policies and procedures, customer energy applications, selling process, etc.
• Joins and actively participates in professionally-related customer organizations and community-related activities
This is a multi-track base requirement job; education and experience requirements can be satisfied through one of the following three options:
Preferred Qualifications
Other Qualifications
Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.
DTE is one of the largest Fortune 500 diversified energy companies, proudly serving Michigan for over a century. We also support communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies and energy services. We’re an award winning, nationally recognized employer and together, our 10,000 employees are innovating the energy grid of the future, today.
Offices: One Energy Plaza, Detroit, Michigan 48202, US
DTE is one of the largest Fortune 500 diversified energy companies, proudly serving Michigan for over a century. We also support communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies and energy services. We’re an award winning, nationally recognized employer and together, our 10,000 employees are innovating the energy grid of the future, today.
Offices: One Energy Plaza, Detroit, Michigan 48202, US
