Dstillery is the leading AI ad targeting company. We empower brands and agencies to target their best prospects for high-performing programmatic advertising campaigns. Backed by our award-winning Data Science, Dstillery …
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Full-time
Posted 29d ago
~40 hrs/week
Responsibilities
The Client Success Manager is responsible for managing a book of business to ensure client retention, satisfaction, and growth. This involves consulting on campaign performance, identifying expansion opportunities, and coordinating with internal teams to deliver client needs.
Requirements
Candidates need 3+ years of experience in client success or account management within the ad tech or programmatic advertising space. Proficiency in data analytics platforms and strong communication skills for presenting to senior executives are required.
Full job description
Dstillery is the leading AI ad targeting company. We empower brands and agencies to target their best prospects for high-performing programmatic advertising campaigns. Backed by our award-winning Data Science, Dstillery has earned 24 patents (and counting) for the AI technology that powers our precise, scalable audiences. Our newest technology, ID-free®, is patented, privacy-safe behavioral targeting that reaches 100% of ad impressions and can be used with any Dstillery product. Our premier user segment product, Custom AI Audiences, is a just-for-your-brand targeting solution that refreshes hundreds of millions of users every 24 hours to deliver the best performance.
Job Description:
The Client Success Manager owns a book of business and is accountable for client retention, satisfaction, and growth. You'll act as a strategic partner to clients — consulting on campaign performance, identifying expansion opportunities, and using data to drive better outcomes — while coordinating closely with internal teams to deliver on client needs. This is a highly visible, client-facing role for someone who's equally comfortable analyzing a performance dashboard and presenting recommendations to a client or partner.
What You'll be Doing
Drive account growth and expansion across your book of business by identifying incremental campaign opportunities that help clients get the most efficient return on their marketing spend
Use data to assess growth opportunities, diagnose campaign health, and recommend optimizations that exceed client expectations
Own client satisfaction, retention, and growth outcomes for your assigned accounts
Manage multiple client relationships simultaneously, building strong day-to-day rapport with contacts across the client's organization
Present at in-person client meetings, demos, and events (occasional travel required, including trips with 2+ overnight stays)
Lead clients through a smooth onboarding and product activation process
Troubleshoot client issues on their behalf, coordinating across internal teams as needed
Synthesize and communicate client feedback to internal stakeholders, including Exec, Product, Data Science, and Sales teams
What You'll Bring
3+ years of experience in client success or account management within programmatic advertising or ad tech — agency, DSP, or SSP experience all welcome
Hands-on experience with data analytics or reporting platforms (e.g., Tableau, DOMO, Google Analytics, Salesforce)
Strong presentation skills and the confidence to communicate complex ideas clearly to audiences ranging from media buyers to senior executives
Solid quantitative aptitude and comfort working in Excel/Sheets
Experience with Agentic AI and DSP user interfaces preferred
Excellent written and verbal communication skills
Strong organizational skills and attention to detail, with the ability to juggle multiple priorities across accounts
Ability to work independently as well as collaboratively across teams
Related keywords
AI Ad TargetingProgrammatic AdvertisingID-freeCustom AI AudiencesDSPSSPAgentic AITableauDomoGoogle AnalyticsSalesforceData ScienceBehavioral TargetingAd TechClient ServicesCampaign Health
Dstillery is the leading predictive AI audience targeting company, helping marketers reach exactly the right audience for every digital campaign. Powered by multimodal AI and its agentic platform, DS-1, Dstillery enables precise audience targeting at scale, simplifying workflows and driving superior campaign outcomes.
Dstillery’s predictive models learn across data modalities – including web journeys, CTV signals, search signals, purchase intent signals, and more – to build a robust understanding of a brand’s best customers and activate high-performing audiences across programmatic and social channels.
For more than a decade, Dstillery has set the standard for AI-driven audience solutions, backed by award-winning data science and a growing portfolio of 25 patents.
To learn more, visit www.dstillery.com. For career opportunities, visit dstillery.com/careers.
Dstillery is the leading predictive AI audience targeting company, helping marketers reach exactly the right audience for every digital campaign. Powered by multimodal AI and its agentic platform, DS-1, Dstillery enables precise audience targeting at scale, simplifying workflows and driving superior campaign outcomes.
Dstillery’s predictive models learn across data modalities – including web journeys, CTV signals, search signals, purchase intent signals, and more – to build a robust understanding of a brand’s best customers and activate high-performing audiences across programmatic and social channels.
For more than a decade, Dstillery has set the standard for AI-driven audience solutions, backed by award-winning data science and a growing portfolio of 25 patents.
To learn more, visit www.dstillery.com. For career opportunities, visit dstillery.com/careers.