Oak Brook, Illinois, United States · On-site
$20/hr–$21/hr
Description TITLE: Front Desk Supervisor DEPARTMENT: Rooms/Front Office REPORTS TO: Front Office Manager JOB SUMMARY Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily ope…
Skills: Front desk operations, Customer service, Leadership, Staff training, Communication skills
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The Front Desk Supervisor oversees daily front office operations, including guest registration, checkout processes, and staff supervision. They are responsible for training agents, maintaining equipment, and ensuring high standards of guest service and facility organization.
Candidates must possess excellent communication and leadership skills with the ability to stand for extended periods and lift up to 15 lbs. The role requires flexibility to work various shifts, including weekends, holidays, and evenings based on business needs.
Description
Front Desk Supervisor
Rooms/Front Office
Front Office Manager
Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
Requirements
PHYSICAL DEMANDS
Must be able to stand and exert well-paced ability for up to 8 hours in length.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to exert well-paced ability in limited space.
Must be able to lift up to 15 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Ability to spend extended lengths of time viewing a computer screen.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
AVAILABILITY
This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.
In accordance with Illinois law, the compensation and benefits for this position are as follows:
Pay Range:
$20.00 – $21.00 per hour
Compensation within this range will be determined based on relevant experience, skills, and other job-related factors consistent with applicable law.
Eligible employees may receive access to the following benefits, subject to plan terms and eligibility requirements:
This position is eligible for paid leave benefits in accordance with applicable state and local laws.
The Company provides paid leave benefits that meet or exceed legal requirements. Details regarding accrual, use, and eligibility will be provided upon hire.
Work schedules for this position are based on business needs and may vary, including:
Schedules are communicated in advance in accordance with Company policy.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws
Offices: 1909 Spring Rd, Oak Brook, Illinois 60523-3923, US
View all jobs at Doubletree Oakbrook HotelOffices: 1909 Spring Rd, Oak Brook, Illinois 60523-3923, US
View all jobs at Doubletree Oakbrook Hotel