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Jobs at DoubleTree by Hilton (Now Hiring) — 13 open

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Guest Services Associate

Greenville, South Carolina, United States · On-site

Entry level$23M raised

Raines Co. - Your Future is Now! Position Summary: The Guest Services Associate is responsible for providing exceptional customer service to guests by assisting with inquiries, reservations, check-ins, and overall guest …

Skills: Customer Service, Problem Solving, Multitasking, Communication, Reservation Management

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Hotel Evening Maintenance Associate

Concord, New Hampshire, United States · On-site

$20/hr–$25/hr

Entry level$23M raised

Description The Double Tree is seeking a diligent and skilled Maintenance Associate to join our team. As a Maintenance Associate, you will play a crucial role in ensuring the upkeep and functionality of our facilities. Y…

Skills: Plumbing, Heating And Cooling, Refrigeration, Electrical Maintenance, Painting

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Banquet Cook

Concord, New Hampshire, United States · On-site

$18/hr–$20/hr

Entry level$23M raised

Description Catering by Design, your premier Concord-based catering company serving all of New Hampshire. Is searching for a Banquet cook to join our dedicated team. We specialize in crafting unforgettable culinary exper…

Skills: Grilling, Sautéing, Food Preparation, Plating Standards, Food Safety

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Front Desk Supervisor

Greenville, South Carolina, United States · On-site

Mid level$23M raised

Raines Co. - Your Future is Now! Position Summary: The Front Desk Supervisor assists and guides the front office staff through their daily duties and responsibilities. Established in 1988 as a family-owned business, we h…

Skills: Customer Service, Staff Supervision, Hotel Management, Conflict Resolution, Suggestive Selling

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PM Line Cook

Roseville, Minnesota, United States · On-site

Entry level$23M raised

Description Working in the hotel industry is an amazing, fun, and hospitable experience. Do you love working with amazing people & customers? Join our team at the DoubleTree by Hilton Hotel where we have our full-service…

Skills: Food Presentation, Portion Control, Sanitation, Food Handling, Recipe Adherence

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Dishwasher at Doubletree by Hilton - Roseville

Roseville, Minnesota, United States · On-site

Entry level$23M raised

Description Working in the hotel industry is an amazing, fun, and hospitable experience. Do you love working with amazing people & customers? Join our team at the DoubleTree by Hilton Hotel where we have our full-service…

Skills: Dishwashing, Sanitation, Kitchen Cleaning, Inventory Management, Chemical Handling

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Line Cook

Concord, New Hampshire, United States · On-site

Entry level$23M raised

Description Want to cook in a busy kitchen with room to grow? Haley & Bear American Bistro is looking for reliable line cooks to join our team in downtown Concord. We serve restaurant guests, banquets, and catering event…

Skills: Grilling, Sautéing, Food Preparation, Plating Standards, Food Safety

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Breakfast Line Cook

Concord, New Hampshire, United States · On-site

Entry level$23M raised

Description Want to cook in a busy kitchen with room to grow? Haley & Bear American Bistro is looking for reliable line cooks to join our team in downtown Concord. We serve restaurant guests, banquets, and catering event…

Skills: Grilling, Sautéing, Food Preparation, Plating Standards, Food Safety

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Sales Coordinator

Cleveland, Ohio, United States · On-site

$18/hr–$20/hr

Entry level$23M raised

Position: The Sales Coordinator Reports To: Director of Sales Position Summary: The Sales Coordinator is responsible for providing administrative and operational support to the Sales team. The role includes assisting in …

Skills: Administrative Support, Sales Coordination, Contract Execution, Site Tours, Social Media Management

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Part Time Hotel Shuttle Driver

Cleveland, Ohio, United States · On-site

Entry level$23M raised

Position: Van Shuttle Driver Reports To: Front Office Manager Position Summary: The Van Shuttle Driver at plays a crucial role in enhancing the guest experience by providing safe, timely, and friendly transportation serv…

Skills: Safe Driving, Guest Relations, Vehicle Maintenance, Luggage Handling, Communication Skills

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Senior Sales Manager - Hotel Sales

City of Rochester, New York, United States · On-site

$70k–$75k/yr

Mid level$23M raised

The Senior Sales Manager is responsible for driving revenue growth through strategic sales efforts, account management, and business development. This role focuses on generating group, corporate, and/or transient busines…

Skills: Revenue Generation, Account Management, Business Development, Prospecting, Contract Negotiation

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Room Attendant-Housekeeper

Bloomington, Illinois, United States · On-site

$15/hr–$15/hr

Entry level$23M raised

Job DetailsJob Location: Bloomington, IL 61701Position Type: Full TimeSalary Range: $15.00 - $15.50 HourlyRoom attendant who turns every stay into a spotless experience, leaving rooms so fresh, even guests wish they coul…

Skills: Hotel Cleaning Procedures, Vacuuming, Floor Polishing, Laundry Operations, Customer Service

DoubleTree by Hilton logoDoubleTree by Hilton

Hotel Director of Sales

Rothschild, Wisconsin, United States · On-site

Senior$23M raised

Join the NCG Hospitality team, a 2025 USA Today Top Workplace Winner! Picture yourself thriving as the Hotel Director of Sales at the DoubleTree by Hilton Wausau... Coming Soon! This property is currently a bantr Hotel a…

Skills: Sales Management, Business Development, Account Management, Strategic Planning, Market Analysis

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Guest Services Associate

DoubleTree by Hilton

Greenville, South Carolina, United States • On-site

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  • Part-time
  • high school
  • Medical Insurance, Dental Insurance, Vision Insurance, 401k, Paid Time Off
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

The Guest Services Associate provides exceptional customer service by managing reservations, check-ins, and guest inquiries. Additionally, the role involves maintaining common areas, preparing breakfast, and coordinating with other hotel departments.

Requirements

Candidates should have a high school diploma or GED and experience in customer service or hospitality roles. Proficiency in Microsoft 365 or similar computer applications is required.

Full job description

Raines Co. - Your Future is Now!

Position Summary: The Guest Services Associate is responsible for providing exceptional customer service to guests by assisting with inquiries, reservations, check-ins, and overall guest satisfaction. This role involves handling phone calls, responding to guest requests, resolving concerns, and ensuring a welcoming and positive experience. Strong communication, problem-solving, and multitasking skills are essential.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Essential Job Functions

  • Ensures Outstanding customer service at all times
  • Maintains a friendly, professional, cheerful, and courteous demeanor at all times
  • Accurately answers inquiries from potential guests and accepts hotel reservations
  • Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
  • Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)
  • Prepares breakfast in accordance with Brand or Hotel standards
  • Cleans common areas as needed or as assigned to include sweeping, mopping, and dusting
  • Report any technical issues to maintenance
  • Inventories breakfast items and provides order requirements to management
  • Receives deliveries and ensure items delivered match paperwork, reporting any discrepancies to driver and management
  • Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
  • Cross checks all billing instructions to ensure they are correctly updated
  • Ensures payments are made or on file for each guest and that billing is routed for groups correctly
  • Completes cash transactions and maintains full responsibility for personal bank
  • Assists all departments in servicing the guests especially during high volume periods
  • Attends meetings as required

Experience and Education:

Experience in customer service, forward-facing, or other guest-related positions

Experience in the hospitality industry, hotels, restaurants or similar in various roles preferred

Proficient in Microsoft 365 or similar computer applications

Minimum High school diploma, GED or equivalent

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO/D/V

Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Related keywords

HospitalityGuest ServicesHotel ManagementCustomer SatisfactionFront DeskMicrosoft 365Reservation SystemsBillingInventory ControlGuest Relations

About DoubleTree by Hilton

LinkedInVisit site
Industry
Hospitality
Company size
5,001-10,000 employees
Founded
1969
Headquarters
McLean, VA
LinkedIn followers
143,306
Total funding
$23M

DoubleTree by Hilton hotels are distinctively designed properties that provide true comfort to today’s business and leisure travelers. From the millions of delighted hotel guests who are welcomed with the brand’s legendary, warm chocolate chip cookies at check-in to the advantages of the award-winning Hilton HHonors® guest reward program, each DoubleTree by Hilton guest receives a satisfying stay wherever their travels take them. With a growing collection of contemporary, upscale accommodations in more than 375+ gateway cities, metropolitan areas and vacation destinations worldwide. DoubleTree by Hilton is part of Hilton Worldwide (NYSE: HLT), a leading global hospitality company spanning the lodging sector from luxury and full-service hotels and resorts to extended-stay suites and focused-service hotels. For 95 years, Hilton Worldwide has been dedicated to continuing its tradition of providing exceptional guest experiences. The company’s portfolio of eleven world-class global brands is comprised of more than 4,100 managed, franchised, owned and leased hotels and timeshare properties, with more than 685,000 rooms in 92 countries and territories, including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Curio – A Collection by Hilton, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors.

Offices: 7930 Jones Branch Drive, McLean, VA, US

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View all jobs at DoubleTree by Hilton

About DoubleTree by Hilton

LinkedInVisit site
Industry
Hospitality
Company size
5,001-10,000 employees
Founded
1969
Headquarters
McLean, VA
LinkedIn followers
143,306
Total funding
$23M

DoubleTree by Hilton hotels are distinctively designed properties that provide true comfort to today’s business and leisure travelers. From the millions of delighted hotel guests who are welcomed with the brand’s legendary, warm chocolate chip cookies at check-in to the advantages of the award-winning Hilton HHonors® guest reward program, each DoubleTree by Hilton guest receives a satisfying stay wherever their travels take them. With a growing collection of contemporary, upscale accommodations in more than 375+ gateway cities, metropolitan areas and vacation destinations worldwide. DoubleTree by Hilton is part of Hilton Worldwide (NYSE: HLT), a leading global hospitality company spanning the lodging sector from luxury and full-service hotels and resorts to extended-stay suites and focused-service hotels. For 95 years, Hilton Worldwide has been dedicated to continuing its tradition of providing exceptional guest experiences. The company’s portfolio of eleven world-class global brands is comprised of more than 4,100 managed, franchised, owned and leased hotels and timeshare properties, with more than 685,000 rooms in 92 countries and territories, including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Curio – A Collection by Hilton, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors.

Offices: 7930 Jones Branch Drive, McLean, VA, US

MeetingsSpecial Eventsand WeddingsHospitalityTravel
View all jobs at DoubleTree by Hilton

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