United States · Remote OK
$168k–$228k/yr
Our Why At Dotmatics At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpa…
Skills: Professional Services Leadership, Commercial Performance Management, Enterprise Software Delivery, Scientific Software, R&D Informatics
United Kingdom · Remote OK
Our Why At Dotmatics At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpa…
Skills: SQL, Data modeling, Dbt, Looker, Snowflake
Japan · Remote OK
Our Why At Dotmatics At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpa…
Skills: Customer support, Order processing, Data entry, Document management, Japanese proficiency
Ciudad de México, Mexico · Remote OK
Our Why At Dotmatics At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpa…
Skills: SQL, Python, AWS, Databricks, Cloud architecture
Ciudad de México, Mexico · Remote OK
Our Why At Dotmatics At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpa…
Skills: Node.js, TypeScript, Python, Distributed systems, Event-driven architecture
United Kingdom · Remote OK
$30k–$35k/yr
Our Why At Dotmatics At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpa…
Skills: Interaction design, Information architecture, Visual communication, Figma, Prototyping
Ciudad de México, Mexico · Remote OK
Our Why At Dotmatics At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpa…
Skills: Product Management, SaaS, Biology, Data Management, Workflow Automation
Ciudad de México, Mexico · Remote OK
Our Why At Dotmatics At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpa…
Skills: Interaction design, Information architecture, Visual communication, Design systems, Figma
Ireland · Remote OK
$78k–$105k/yr
Our Why At Dotmatics At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpa…
Skills: SaaS Solution Implementation, Data Integration, Laboratory Automation, Oracle SQL, API Deployment
Canada · Remote OK
Our Why At Dotmatics At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpa…
Skills: Product Management, SaaS, Biology, Data Management, Workflow Automation
Auckland, Auckland, New Zealand · Hybrid
Our Why At Dotmatics At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpa…
Skills: Go, Google Cloud Platform, TypeScript, Angular, API Development
Auckland, Auckland, New Zealand · Hybrid
Our Why At Dotmatics At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpa…
Skills: TypeScript, Angular, RxJS, State Management, Component Architecture
United Kingdom · Remote OK
$91k–$124k/yr
Our Why At Dotmatics At Dotmatics, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, …
Skills: Professional Services Leadership, Commercial Management, Executive Governance, Resource Planning, SaaS Delivery
United Kingdom · Remote OK
$68k–$91k/yr
Our Why At Dotmatics At Dotmatics, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, …
Skills: Node.js, TypeScript, React, Next.js, GraphQL
United Kingdom · Remote OK
$42k–$57k/yr
Our Why At Dotmatics At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpa…
Skills: Python, AWS, Databricks, Cloud Architecture, Containerization
United Kingdom · Remote OK
$54k–$67k/yr
Our Why At Dotmatics At Dotmatics, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, …
Skills: Advanced Excel, Direct Sales, Channel Sales, Pricing Strategies, SFDC CPQ
Canada · Remote OK
$112k–$150k/yr
Our Why At Dotmatics At Dotmatics, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, …
Skills: C#, .NET Core, WPF, ASP.NET Core, Blazor
United Kingdom · Remote OK
Our Why At Dotmatics At Dotmatics, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, …
Skills: Technical Architecture, Databricks, Apache NiFi, Lab Automation Connectivity, SiLA2
Auckland, Auckland, New Zealand · Hybrid
Our Why At Dotmatics At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpa…
Skills: AWS, Kubernetes, EKS, Lambda, RDS
United States · Remote OK
$121k–$164k/yr
Our Why At Dotmatics At Dotmatics, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, …
Skills: Technical Architecture, Databricks, Apache NiFi, Lab Automation Connectivity, Enterprise Integration
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The Director of Professional Services will lead the North American delivery organization, overseeing commercial performance, customer governance, and operational excellence. They are responsible for managing a high-performing team, driving revenue and margin growth, and ensuring successful implementation of scientific software solutions.
Candidates must have significant leadership experience in professional services or enterprise software delivery, with a strong background in scientific software or R&D informatics. Proficiency in managing commercial metrics, complex customer implementations, and offshore delivery models is essential for this role.
At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express, LabArchives, NQuery, EasyPanel, SoftGenetics and Virscidian.
We have created the world’s most comprehensive digital science platform – best-of-breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform. This is not flat data buried away in digital graveyards. This is dynamic, multi-dimensional decision-making.
Scientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness will not wait. The biosphere will not wait. We are tireless in our vision, because the time for innovation is now.
Our global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live.
You’ll join a collaborative, global team pushing the boundaries of scientific innovation. Your ideas and efforts will have a tangible impact, accelerating scientific progress and discovery. We offer a dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel. Dotmatics is a company built by scientists, for scientists. Combined, we are now the world’s largest cloud-based scientific research R&D platform. We need your help to keep growing and pioneering the future.
We are seeking a Director, Professional Services to lead our NAM (North America) Platform Services organisation and drive delivery excellence across our scientific software portfolio. Reporting to the VP, Global Professional Services, you will lead the regional delivery organisation through a management layer, initially comprising Application Scientist Managers and an India Services Manager responsible for both direct hires and outsourced delivery capability.
You will be accountable for regional delivery execution, commercial performance, customer governance, organisational capability and delivery excellence across NAM, while helping shape the evolution of Professional Services as we continue our transition to Luma. This is a regional business leadership role with accountability for services revenue, utilisation, margin, forecasting, delivery quality, customer outcomes and people leadership.
In this role you will,
We're looking for an experienced Professional Services leader who combines commercial thinking with strong operational execution. You will bring experience in Scientific software, R&D informatics, ELN, LIMS, SDMS, lab automation and orchestration, data platforms or scientific workflow software or similar industry. Ideally you will hold experience working in/with the Life sciences, pharma, biotech, chemicals, CROs or regulated research environments.
You have a deep understanding of services delivering enterprise SaaS, cloud platforms, data platforms, digital transformation with complex workflow implementation
Total Rewards
Dotmatics utilises a national market-based approach to base pay benchmarking and pay band development. The candidate's final starting pay is based on job-related skills, experience, job specific qualifications & location. In addition to base salary, Dotmatics has implemented a total rewards strategy, which is the combination of compensation, benefits and recognition.
Certain positions are also eligible for variable pay; your recruiter will discuss the full compensation package details.
Other Total Rewards Offered
This is the range that we, in good faith, believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
Research shows us the confidence gap and imposter syndrome can get in the way of meeting outstanding candidates, so please don’t hesitate to apply — we’d love to hear from you.
By submitting your application, you agree that Dotmatics may collect your personal data for recruiting, global organization planning, and related purposes. Dotmatics Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Dotmatics use of your personal information.
Dotmatics is the global leader in R&D scientific software that connects science, data, and decision-making. Combining a workflow and data platform with best-of-breed applications, we offer the first true end-to-end solutions for biology, chemistry, formulations, data management, flow cytometry, and more. Trusted by more than 2 million researchers from the world’s leading biopharma, chemicals and materials enterprises, and academic institutions, we are dedicated to working with the scientific community to help make the world a healthier, cleaner and safer place to live. Learn more about our platform and products, including GraphPad Prism, Geneious, SnapGene, Protein Metrics, LabArchives, and more, at https://dotmatics.com.
Offices: 85 Merrimac Street, Second Floor, Boston, Massachusetts 02114, US · 85 Merrimac St, #200, Boston, Massachusetts 02114, US · 6050 Santo Rd, Suite 270, San Diego, California 92124, US · The Portal Akihabara 1F, 2-10-9, Higashi Kanda, Chiyoda-ku,, Tokyo, Tokyo 101-0031 , JP · 17 Daehak 4-Ro,, #918, Ace Gwanggyo Tower 1, Yeongtong-gu, Suwon-si, Gyeonggi-do 16226, KR
Dotmatics is the global leader in R&D scientific software that connects science, data, and decision-making. Combining a workflow and data platform with best-of-breed applications, we offer the first true end-to-end solutions for biology, chemistry, formulations, data management, flow cytometry, and more. Trusted by more than 2 million researchers from the world’s leading biopharma, chemicals and materials enterprises, and academic institutions, we are dedicated to working with the scientific community to help make the world a healthier, cleaner and safer place to live. Learn more about our platform and products, including GraphPad Prism, Geneious, SnapGene, Protein Metrics, LabArchives, and more, at https://dotmatics.com.
Offices: 85 Merrimac Street, Second Floor, Boston, Massachusetts 02114, US · 85 Merrimac St, #200, Boston, Massachusetts 02114, US · 6050 Santo Rd, Suite 270, San Diego, California 92124, US · The Portal Akihabara 1F, 2-10-9, Higashi Kanda, Chiyoda-ku,, Tokyo, Tokyo 101-0031 , JP · 17 Daehak 4-Ro,, #918, Ace Gwanggyo Tower 1, Yeongtong-gu, Suwon-si, Gyeonggi-do 16226, KR
