Warsaw, Masovian Voivodeship, Poland · Hybrid
Company Description At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 …
Skills: People management, Operational leadership, Performance management, Data analysis, Quality assurance
Rome, Lazio, Italy · Hybrid
Company Description At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 …
Skills: Public affairs, Institutional relations, Stakeholder engagement, Policy analysis, Regulatory monitoring
Warsaw, Masovian Voivodeship, Poland · Remote OK
Welcome to the good side of tech 👋 You might have heard about us, but with a different name: Znany Lekarz. It all started 12 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped …
Skills: Data Engineering, Python, SQL, Airflow, AWS
Barcelona, Catalonia, Spain · Remote OK
Welcome to the good side of tech 👋 You might have heard about us, but with a different name: Doctoralia. It all started 12 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in…
Skills: Data engineering, Python, SQL, Airflow, AWS
Barcelona, Catalonia, Spain · Remote OK
About Docplanner and Noa Docplanner is a global healthcare platform connecting more than 300,000 doctors with approximately 100 million patients every month across 13 markets. Within Docplanner, Noa is on a mission to he…
Skills: Clinical product management, Artificial intelligence, Clinical judgment, Product roadmap, Healthcare workflows
Warsaw, Masovian Voivodeship, Poland · Hybrid
Welcome to the good side of tech 👋 You might have heard about us, but with a different name: ZnanyLekarz. It all started 12 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped i…
Skills: Customer service, Technical support, Hardware troubleshooting, Software troubleshooting, Windows
Barcelona, Catalonia, Spain · Remote OK
$40k–$50k/yr
Welcome to the good side of tech 👋 You might have heard about us, but with a different name: Doctoralia. It all started 12 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in…
Skills: SQL, DBT, Tableau, PowerBI, Google Analytics
Barcelona, Catalonia, Spain · Remote OK
How You'll Contribute As a Freelance Spanish Data Annotation Specialist at Docplanner, your main focus will be preparing and curating linguistically and medically oriented datasets in Spanish to power our machine learnin…
Skills: Data Annotation, Transcription, Text Analysis, Spanish Linguistics, Medical Terminology
Warsaw, Masovian Voivodeship, Poland · Remote OK
$19k–$24k/mo
Welcome to the good side of tech 👋 You might have heard about us, but with a different name: Doctoralia. It all started 12 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in…
Skills: SQL, DBT, Tableau, PowerBI, Google Analytics
Barcelona, Catalonia, Spain · Remote OK
$46k–$56k/yr
Welcome to the good side of tech 👋 You might have heard about us, but with a different name: Doctoralia. It all started 12 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in…
Skills: SQL, DBT, Tableau, PowerBI, Google Analytics
Warsaw, Masovian Voivodeship, Poland · Remote OK
Company Description At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 …
Skills: Python, Pandas, Scikit-learn, TensorFlow, PyTorch
Poznan, Greater Poland Voivodeship, Poland · Remote OK
Company Description At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 …
Skills: Web Project Management, Conversion Rate Optimization, Lead Generation, GA4, Google Search Console
Barcelona, Catalonia, Spain · Remote OK
Welcome to the good side of tech 👋 You might have heard about us, but with a different name: Doctoralia. It all started 12 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in…
Skills: People Management, Product Engineering, Software Architecture, Strategic Planning, Hiring
Barcelona, Catalonia, Spain · Remote OK
Company Description At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 …
Skills: Strategy, Data Analytics, Technical Project Management, SQL, Tableau
Port of Spain, Trinidad and Tobago · Hybrid
Company Description At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 …
Skills: Revenue Operations, Data Analysis, CRM Management, SQL, Salesforce
Barcelona, Catalonia, Spain · Remote OK
People Experience Director — GTM Business Partner Company Description At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connec…
Skills: HR Business Partnering, Strategic Planning, People Operations, Leadership, Change Management
Warsaw, Masovian Voivodeship, Poland · Remote OK
MyDr is a team of new technology enthusiasts who have built from scratch and continue to develop advanced programs for Electronic Medical Documentation and comprehensive clinic management. The company has brought the Pol…
Skills: Python, Django, PostgreSQL, Web applications, AI tools
Wrocław, Lower Silesian Voivodeship, Poland · Hybrid
$6k–$7k/mo
MyDr (jedna ze spółek grupy Docplanner, w której skład wchodzi m.in. ZnanyLekarz) to zespół pasjonatów nowych technologii, którzy od podstaw stworzyli i nadal rozwijają zaawansowane programy do prowadzenia Elektronicznej…
Skills: B2B Sales, Lead generation, Relationship building, Customer needs analysis, CRM software
Barcelona, Catalonia, Spain · Remote OK
Welcome to the good side of tech 👋 You might have heard about us, but with a different name: Doctoralia. It all started 12 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in…
Skills: Apex, Salesforce Service Cloud, Experience Cloud, Digital Engagement, Einstein Bots
Warsaw, Masovian Voivodeship, Poland · Remote OK
Welcome to the good side of tech 👋 You might have heard about us, but with a different name: ZnanyLekarz. It all started 12 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped i…
Skills: Apex, Salesforce Service Cloud, Salesforce Experience Cloud, Digital Engagement, Einstein Bots
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You will lead and develop regional Patient Care teams, owning operational performance, quality standards, and team development. You will also collaborate with Country Managers and global leadership to ensure service consistency and drive process improvements across European markets.
Candidates must have at least 5 years of experience in customer support or service operations, with a minimum of 2 years in a people management role. Proficiency in English and experience managing teams across multiple European countries are mandatory requirements.
At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.
Learn more about our products here: pro.doctoralia.es
📊 Real impact – We help doctors help patients. Your work truly makes a difference.
📈 At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on.
✨ Shape the future, sustain growth – Make a difference now and build for long-term success.
How will you make an impact?
Job Purpose
As Patient Care Regional Manager, you will be the people manager and operational lead for Patient Care teams in your assigned European markets. You will own team performance, quality reviews, and day-to-day operations — while working closely with Country Managers and the Global Patient Care Head to align on priorities and ensure service consistency across markets.
You will be the missing link between global standards and local execution: someone who can read data, give direct feedback, run a tight operational cadence, and genuinely develop the people on your team.
Own performance reviews, 1:1s, and development conversations for direct reports across your markets
Manage absence, availability, and team sizing for your region
Lead hiring decisions and internal mobility within the Patient Care team
Build a culture of direct feedback and consistent follow-through
Track and own regional KPIs: response SLA, first-contact resolution, CSAT, and quality scores
Run quality review and moderation programs — calibration sessions, rubric definition, feedback loops
Identify performance trends using dashboards and reports; translate them into concrete actions
Own escalation protocols for complex patient cases
Partner with Country Managers to align on priorities, workload, and service commitments
Work with the Product/PATS team on tooling rollouts, workflow automation, and process improvements
Contribute to the monthly Patient Voice reporting — classified ticket analysis, actionable issue surfacing
Act as regional interface for global policy rollouts and operational changes
5+ years in customer support, patient experience, or service operations — with at least 2 years managing people
Experience managing teams across multiple countries in Europe (not just one market)
Strong people instincts: direct, empathetic, consistent — someone teams trust and grow under
Data-driven: comfortable with dashboards, pulling operational reports, and making decisions from numbers
Experience running quality review or moderation programs (calibration, rubric design, scoring)
Fluency in English mandatory
Proficiency in project management tools (e.g., Jira, Notion, or similar)
Background in healthtech, marketplace, or two-sided platforms
Experience working with AI-assisted support tools or automation workflows
Familiarity with Intercom, Zendesk, or equivalent support tooling
SQL knowledge or comfort querying data independently
Experience onboarding a new org structure or consolidating teams
Strong plus — Spanish, Italian, Polish, or German language speaker.
We like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role):
1️⃣ Intro Chat – A first call with our Talent Partner to explore mutual fit around relevant skills, value alignment, and motivation.
2️⃣Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience with your Hiring Manager and your potential manager in this role. Take this chance to ask anything on your mind—it’s just as much about making sure we’re the right fit for you, too.
3️⃣Business Case – A take-home exercise incl. a few days' preparation time, designed to understand how you approach real-life problems. You’ll then walk us through your approach in a collaborative discussion with the hiring manager and the team to discuss your thoughts and findings.
4️⃣Additional/ Final Interview (Optional) – A final conversation with another senior stakeholder from our Global Team.
💙 Global Benefits – No matter where you are, you’ll have access to:
Healthcare insurance – so you can focus on what matters.
Wellness that works for you – from gym memberships to mental health support, we’ve got you covered.
Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance.
📍 Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.
🚀 Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects.
🌎 A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment.
⏳ Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna.
Please note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.
At Docplanner, our values guide everything we do:
📊 Focus on results – we're here to make an impact.
🧠 Think like an owner – take responsibility, drive outcomes.
✂️ Keep it simple, keep it lean – smart solutions over complexity.
🔊 Be respectful and radically honest – openness builds trust.
📚 Learn and be curious – growth is part of the job.
Don’t just take our word for it—check out our Glassdoor to hear what our people say!
___
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.
Helping people live longer, healthier lives.
With a global mission to “help people live longer, healthier lives,” Docplanner is building the operating system for healthcare, seamlessly connecting patients with providers. Operating across 13 countries, Docplanner’s network includes more than 2.8 million healthcare professionals and facilitates over 20 million bookings monthly. For patients, Docplanner simplifies access to care across the entire healthcare journey – from discovering the right specialist to booking appointments and managing communication and documentation. For healthcare providers, Docplanner offers a fully integrated suite of software solutions that supports the full practice workflow, including patient acquisition, scheduling, documentation, and financial operations. This end-to-end infrastructure enables practices of all sizes to operate more efficiently, improve care delivery, and grow sustainably. In 2024, Docplanner launched Noa.ai, its AI assistant for healthcare professionals, designed to reduce administrative and documentation burden and allow clinicians to dedicate more time and focus to patient care. At the same time, Noa.ai enhances the patient experience by enabling a more seamless and continuous approach to managing personal health, extending far beyond the booking of a single visit. Founded in 2012 in Poland, Docplanner employs more than 3,000 people across Europe and Latin America and is backed by leading global investors including One Peak Partners, Goldman Sachs Asset Management, and Point Nine Capital, having raised approximately €500 million to date.
Offices: Weteringschans 165 c, WeWork Building, Amsterdam, North Holland 1017 XD, NL · Kolejowa 5/7, Warszawa, mazowieckie 01-217, PL · R. Visc. do Rio Branco, 1488 - 10, Curitiba, Curitiba - PR 80420-210, BR · Viale Castro Pretorio, 124, Rome, Laz. 00185, IT · Carrer de Josep Pla, 2, Barcelona, Catalonia 08019, ES
Helping people live longer, healthier lives.
With a global mission to “help people live longer, healthier lives,” Docplanner is building the operating system for healthcare, seamlessly connecting patients with providers. Operating across 13 countries, Docplanner’s network includes more than 2.8 million healthcare professionals and facilitates over 20 million bookings monthly. For patients, Docplanner simplifies access to care across the entire healthcare journey – from discovering the right specialist to booking appointments and managing communication and documentation. For healthcare providers, Docplanner offers a fully integrated suite of software solutions that supports the full practice workflow, including patient acquisition, scheduling, documentation, and financial operations. This end-to-end infrastructure enables practices of all sizes to operate more efficiently, improve care delivery, and grow sustainably. In 2024, Docplanner launched Noa.ai, its AI assistant for healthcare professionals, designed to reduce administrative and documentation burden and allow clinicians to dedicate more time and focus to patient care. At the same time, Noa.ai enhances the patient experience by enabling a more seamless and continuous approach to managing personal health, extending far beyond the booking of a single visit. Founded in 2012 in Poland, Docplanner employs more than 3,000 people across Europe and Latin America and is backed by leading global investors including One Peak Partners, Goldman Sachs Asset Management, and Point Nine Capital, having raised approximately €500 million to date.
Offices: Weteringschans 165 c, WeWork Building, Amsterdam, North Holland 1017 XD, NL · Kolejowa 5/7, Warszawa, mazowieckie 01-217, PL · R. Visc. do Rio Branco, 1488 - 10, Curitiba, Curitiba - PR 80420-210, BR · Viale Castro Pretorio, 124, Rome, Laz. 00185, IT · Carrer de Josep Pla, 2, Barcelona, Catalonia 08019, ES
