Duluth, Georgia, United States · On-site
Job Description Job Details Job Title: eCommerce Customer Experience (CX) Manager Job Code: ECXCXM Department: Sales Location: Duluth, GA Reports To: Digital Sales Manager FLSA Classification: Exempt EEOC Classification:…
Skills: Customer Experience Management, Customer Service Operations, Team Leadership, Voice of Customer (VOC), SLA Management
Duluth, Georgia, United States · On-site
Job Description Job Details Job Title: eCommerce Marketing Specialist Job Code: ECMARSP Department: Sales Location: Duluth, GA Reports To: eCommerce Digital Sales Manager FLSA Classification: Exempt EEOC Classification: …
Skills: Shopify Administration, Digital Merchandising, Conversion Rate Optimization, Lifecycle Marketing, Email Marketing
Duluth, Georgia, United States · On-site
Job Description Job Details Job Title: eCommerce Digital Sales Manager Job Code: ECDSM Department: Sales Location: Duluth, GA Reports To: Vice President of eCommerce FLSA Classification: Exempt EEOC Classification: First…
Skills: Shopify, Digital Merchandising, Conversion Rate Optimization, Paid Media Strategy, SEO
Glendale, Arizona, United States · On-site
Job Description Job Details Job Title: Facilities Manager Job Code: FACMGR Department: Support/Salary Location: Glendale, AZ Reports To: General Manager FLSA Classification: Exempt EEOC Classification: Professional Salar…
Skills: Facilities Management, Preventive Maintenance, Vendor Management, Budget Administration, OSHA Compliance
Glendale, Arizona, United States · On-site
Job Description Job Details Job Title: Site Environmental, Health, & Safety (EHS) Specialist Job Code: SEHSS Department: Operations Location: Buford, GA Columbus, TX Reports To: General Manager FLSA Classification: Exemp…
Skills: EHS Program Management, Regulatory Compliance, Site Inspections, Incident Investigation, Emergency Response Planning
Glendale, Arizona, United States · On-site
Job Description Job Details Job Title: Operations Manager Job Code: MGROPMG Department: Various Departments Location: Multiple Locations Reports To: General Manager, Distribution Manager, Plant Manager, or Regional Shipp…
Skills: Inventory Control, Labor Allocation, Performance Management, Production Strategy, KPI Tracking
Glendale, Arizona, United States · Hybrid
Job Description Job Details Job Title: Warehouse Product Administrator Job Code: WHPRDADM Department: Technology Location: Glendale, AZ Reports To: Master Data Management Manager FLSA Classification: Non-Exempt EEOC Clas…
Skills: Product Data Management, Supply Chain Management, Data Integrity, Analytical Skills, Problem Solving
Glendale, Arizona, United States · On-site
Job Description Job Details Job Title: Operations Supervisor Job Code: OPSSUPV Department: Various Departments Location: Multiple Locations Reports To: Operations Manager or Distribution Center Manager FLSA Classificatio…
Skills: Staff Supervision, Inventory Management, Warehouse Management Systems, Supply Chain Planning, Forklift Operation
Glendale, Arizona, United States · On-site
Job Description Job Details Job Title: Transportation Manager Job Code: TRANMGR Department: Transportation Location: Buford, GA Reports To: Director of Distribution and Logistics FLSA Classification: Exempt EEOC Classifi…
Skills: Transportation Planning, Freight Rate Negotiation, Carrier Management, TMS Implementation, Freight Payables
Columbus, Texas, United States · On-site
$36/hr
Job Description Job Details Job Title: Maintenance Technician III Job Code: MNTCHIII Department: Maintenance Location: Multiple Locations Reports To: Maintenance Manager, Plant Manager, or Production Supervisor FLSA Clas…
Skills: Mechanical Repair, Electrical Systems, Hydraulic Systems, Electro-mechanical Experience, Extrusion
Columbus, Texas, United States · On-site
Job Description Job Details Job Title: Concrete Production Lead Job Code: CPL Department: Various Departments Location: Multiple Locations Reports To: Production Supervisor/Manager or Plant Manager FLSA Classification: N…
Skills: Concrete Production, Team Leadership, Forklift Operation, Equipment Maintenance, Inventory Management
Conyers, Georgia, United States · On-site
Job Description Job Details Job Title: Assembler I Job Code: ASMBI Department: Various Manufacturing and/or Distribution Departments Location: Multiple Locations Reports To: Production Supervisor/Manager or Plant Manager…
Skills: Product Assembly, Quality Inspection, Measuring Tools, Time Management, Communication Skills
Conyers, Georgia, United States · On-site
Job Description Job Details Job Title: Maintenance Technician III Job Code: MNTCHIII Department: Maintenance Location: Multiple Locations Reports To: Maintenance Manager, Plant Manager, or Production Supervisor FLSA Clas…
Skills: Mechanical Repair, Electrical Systems, Hydraulic Systems, Electro-mechanical Experience, Extrusion
Duluth, Georgia, United States · On-site
Job Description Job Details Job Title: Senior Data Engineer Job Code: SRDATAENG Department: Technology Location: Duluth, GA Reports To: Director of Data, AI & Analytics FLSA Classification: Exempt EEOC Classification: Pr…
Skills: SQL, Python, Snowflake, Apache Spark, Airflow
Leesburg, Florida, United States · On-site
Job Description Job Details Job Title: Transportation Planner Job Code: OFFTRNPL Department: Transportation Location: Leesburg, FL Reports To: Regional Shipping and Receiving Manager or Shipping Supervisor FLSA Classific…
Skills: Transportation Planning, TMS, DOT Regulations, Freight Tendering, Spot Rate Negotiation
Duluth, Georgia, United States · Remote OK
Job Description Job Details Job Title: Industrial Adhesives Sales Manager Job Code: INADSALMGR Department: Sales Location: Remote - Office Location TN Reports To: Polymer Business Unit Leader FLSA Classification: Exempt …
Skills: Strategic Sales Planning, Channel Management, Account Management, B2B Sales, Market Analysis
Leesburg, Florida, United States · On-site
Job Description Job Details Job Title: Production Manager Job Code: MFGPM Department: Various Departments Location: Multiple Locations Reports To: Plant Manager FLSA Classification: Exempt EEOC Classification: First/Mid-…
Skills: Production Planning, Staff Supervision, OSHA Compliance, Workflow Optimization, Performance Evaluation
Duluth, Georgia, United States · On-site
Job Description Job Details Job Title: Accounts Receivable Lead Job Code: ARLEA Department: Finance Location: Duluth, GA Reports To: Accounts Receivable Manager FLSA Classification: Non-Exempt EEOC Classification: Admini…
Skills: Accounts Receivable, Collections, Account Reconciliation, Deduction Management, GL Adjustments
Columbus, Texas, United States · On-site
Job Description Job Details Job Title: Electronic Technician Job Code: ELECTEC Department: Maintenance Location: Columbus, TX Reports To: Maintenance Manager FLSA Classification: Non-Exempt EEOC Classification: Craft Wor…
Skills: Electronic Troubleshooting, Electrical Maintenance, PLC Programming, HMI Programming, Control Logic
Duluth, Georgia, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The eCommerce CX Manager oversees the end-to-end customer service operation across all digital channels to ensure a professional and scalable experience. This includes leading the support team, managing review platforms, and leveraging customer insights to drive business growth and satisfaction.
Requires a Bachelor's degree and at least 5 years of experience in customer experience management or eCommerce support leadership. Proficiency with customer service platforms like Zendesk or Gorgias and experience managing DTC support teams are essential.
Job Description
Job Details | |
Job Title: | eCommerce Customer Experience (CX) Manager |
Job Code: | ECXCXM |
Department: | Sales |
Location: | Duluth, GA |
Reports To: | Digital Sales Manager |
FLSA Classification: | Exempt |
EEOC Classification: | First/Mid-Level Officials and Managers |
Salary Grade: | |
Supervisory Responsibilities: | Yes No |
Job Summary |
The primary responsibility of the eCommerce Customer Experience (CX) Manager is to ensure a consistent, professional, and scalable customer experience across all eCommerce channels. This role oversees the customer service operation from pre-purchase inquiries through post-purchase support, including reviews, returns, refunds, issue resolution, and customer retention initiatives. The CX Manager leads the customer service team, manages customer support technologies and review platforms, and leverages Voice of Customer (VOC) insights to improve customer satisfaction, operational performance, and business growth. |
Essential Duties |
|
Qualifications, Skills, Abilities and Educational Requirements |
Required
|
Preferred
|
Key Competencies |
Inter-Relationships |
Consistent interaction with Digital Sales leadership, Marketing, Product Management, Operations, Logistics, Sales, customer service staff, external technology partners, and customers. |
Working Conditions and Physical Demands | ||||||||||||||||||||||||||||||||||
Work Environment This position works in an office setting. Requires regular use of office equipment including computers, phones, and printers. Occasional visits to manufacturing, distribution, or company locations may be required. Requires regular use of office equipment, including computers, telephones, and other communication technologies. Physical Demands
Physical Work
Travel Required Yes, 0 – 10% |
Additional Information |
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel. Job duties outlined in this job description are considered “Essential Functions” and have been formulated in accordance with the guidelines established by the Equal Employment Opportunity Commission (EEOC). The provisions of the American with Disabilities Act (1990) stipulate that employees must be capable of performing the “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”. DiversiTech is an Equal Opportunity Employer. |
Simplify Your Work.
DiversiTech Corporation is North America’s largest manufacturer of equipment pads and a leading manufacturer and supplier of components and related products for the heating, ventilating, air conditioning, and refrigeration (HVACR) industry. Headquartered in the Atlanta, GA metropolitan area, DiversiTech manufactures a suite of products which includes a wide range of mechanical, electrical, chemical, and structural parts for HVACR and electrical systems, and swimming pool installations. The company maintains manufacturing and distribution facilities in key U.S. locations, Europe, and in the Far East. DiversiTech has enjoyed a continued history of successful growth and has acquired industryrecognized names including Devco® Enterprises, Wagner® Manufacturing, The Black Pad®, Hef-T-Pad™, and Specialty Chemical.
Offices: 6650 Sugarloaf Parkway #100, Duluth, GA 30097, US · 2175 East Park Drive, Conyers, GA 30013, US · 1512 Old Covington Highway, Conyers, GA 30012, US · 9252 Cassia Road, Adelanto, CA 92301, US · 5974 IH 10, Columbus, TX 78934, US
Simplify Your Work.
DiversiTech Corporation is North America’s largest manufacturer of equipment pads and a leading manufacturer and supplier of components and related products for the heating, ventilating, air conditioning, and refrigeration (HVACR) industry. Headquartered in the Atlanta, GA metropolitan area, DiversiTech manufactures a suite of products which includes a wide range of mechanical, electrical, chemical, and structural parts for HVACR and electrical systems, and swimming pool installations. The company maintains manufacturing and distribution facilities in key U.S. locations, Europe, and in the Far East. DiversiTech has enjoyed a continued history of successful growth and has acquired industryrecognized names including Devco® Enterprises, Wagner® Manufacturing, The Black Pad®, Hef-T-Pad™, and Specialty Chemical.
Offices: 6650 Sugarloaf Parkway #100, Duluth, GA 30097, US · 2175 East Park Drive, Conyers, GA 30013, US · 1512 Old Covington Highway, Conyers, GA 30012, US · 9252 Cassia Road, Adelanto, CA 92301, US · 5974 IH 10, Columbus, TX 78934, US
