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Full-time
high school
Medical Insurance, Vision Insurance, Dental Insurance, Life Insurance, Vacation Time, Sick Time
Posted 38d ago
Apply by Oct 4
~40 hrs/week
Responsibilities
The Member Specialist manages the in-center member experience, focusing on onboarding, retention, and engagement for youth. They are also responsible for front desk operations, data integrity in tracking systems, and general center maintenance.
Requirements
Requires a high school diploma and at least 3 years of experience in customer service or youth engagement. Candidates must be proficient in Google Workspace and demonstrate sensitivity to diverse cultural and social backgrounds.
Full job description
Position Type: 100% FTE, 40 hours per week
Compensation: $22.00 per hour, non-exempt
Benefits: Medical, vision, dental and life insurance, vacation and sick time off, paid federal holidays, and retirement plan (See full job description for more details).
Organization Size: 50+ employees
Reports to: SJV Regional Manager
Location: Stockton, CA. This is an on-site position. Not eligible for remote or hybrid work schedule.
JOB OVERVIEW:
Digital NEST is an innovative workforce development center that has welcomed thousands of youth from working-class, farmworker communities to develop the technical and professional skills they need to achieve their dreams. It is an exciting time for the NEST. We are focused on growth and expansion to five communities across the Monterey Bay (MBR) and San Joaquin Valley (SJVR) Regions in Northern California. Digital NEST has Centers in the heart of Watsonville, Salinas, Gilroy, Modesto, and Stockton.
The Member Specialist is responsible for owning the in-center member experience. This role ensures that every young person who walks into the Center feels welcomed, supported, and clearly guided through their participation at the NEST. The Member Specialist plays a critical role in member retention, engagement, and data accuracy, ensuring daily Center operations run smoothly and that member participation is consistently tracked and supported.
RESPONSIBILITIES:
Member Experience & Engagement (40%)
Serve as the first point of contact for members, families, and visitors entering the Center.
Support new member onboarding by executing established membership processes, including tours, forms, and consent documentation.
Support member retention by identifying disengagement or attendance issues and flagging them appropriately.
Greet members by name and foster positive, professional relationships that encourage ongoing participation.
Answer member questions and provide clear guidance on Center norms, programs, events, and schedules.
Promote Center programs and events through in-person engagement and digital communication tools including posting to social media channels.
Reinforce expectations around safety, respect, and positive community behavior.
Front Desk Operations & Data Integrity (35%)
Ensure all members and visitors are accurately checked in and out using Digital NEST systems.
Maintain accurate, real-time attendance and engagement data in Airtable, Asana, and related tools.
Track daily participation and contribute to monthly Center reporting and dashboards.
Manage Center calendars, including room reservations and internal scheduling.
Respond to general inquiries (phone, email, in-person) and route requests as needed.
Maintain up-to-date member-facing signage, program collateral, and front-desk materials.
Complete assigned tasks and follow-ups using Digital NEST task management systems.
Center Operations & Space Support (25%)
Support daily Center operations, including opening and closing procedures.
Assist with room setup and breakdown for programs, events, and community use.
Monitor the Center environment to ensure it remains clean, safe, and welcoming.
Observe and report facility, safety, or behavior-related concerns in a timely manner.
Support supply tracking, purchasing requests, and inventory management.
Assist with vendor coordination, maintenance requests, and facilities follow-up.
Other duties as assigned.
QUALIFICATIONS:
High school diploma or equivalent required.
At least 3 years of experience in customer service, youth engagement, hospitality, or front-facing community roles.
Experience working with youth and young adults ages 14–24.
Strong interpersonal and communication skills.
Excellent organizational skills and attention to detail.
Excellent customer service skills.
Comfort working with data systems, calendars, and task management tools.
Proficiency with Google Workspace; experience with CRM or attendance systems preferred.
REQUIREMENTS:
Passion for the mission of Digital NEST and belief in upholding organization’s core values.
Understanding of and sensitivity to issues of culture/ethnicity/race, gender, sexual identity, class/SES and immigration status.
Ability to be an ally to people of color, women and lesbian, gay, bisexual, transgendered, queer, questioning and intersex individuals and their allies (LGBTQIA).
Must be able to travel and work evenings or weekends occasionally, or as needed.
Maintain dexterity and coordination, sufficient to perform essential functions.
Ability to perform administrative, computer-based tasks, to be mobile (including, but not limited to walking, bending, squatting, crouching, twisting, kneeling, reaching, etc.), and lift/carry/push/pull objects that weigh up to 35 pounds as needed.
NOTE: The job offer will be contingent upon the successful completion and passing of a background check.
ABOUT OUR BENEFITS: We take a holistic approach to wellness, physical, emotional, and financial. Our comprehensive benefits package includes:
100% Agency Paid Medical, Dental, Vision, and Life Insurance for the employee
SIMPLE IRA Retirement Benefit with up to 3% employer match
10 Paid Vacation Days for Full-time Employees
13 Paid Holidays Annually Plus Business closure/holiday the week between Christmas Day and New Years Day
Paid Sick Time Off
Annual Parking Permit
Professional Development
Flexible Work Schedule
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable, and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role and encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem-solving and more creative thinking, so we're dedicated to adding new perspectives to the team. We look forward to hearing from you.
Digital NEST, Inc. is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Digital NEST is committed to an inclusive experience for all applicants and will endeavor to make reasonable accommodations in the interview process, to the known physical or mental limitations of qualified employees with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
Please refer to our career page for more information on how to apply for reasonable accommodations.
Related keywords
AirtableAsanaGoogle WorkspaceCRMWorkforce DevelopmentYouth EngagementCustomer ServiceData IntegrityMember RetentionOnboardingCommunity OutreachAdministrative Support
Find Your Place. Chart Your Course.
Launch Your Career.
Industry
Education
Company size
51-200 employees
Founded
2014
Headquarters
Watsonville, CA
LinkedIn followers
4,966
Total funding
$20K
The Digital NEST CONNECTS youth to a skill-building community that TRANSFORMS them into professionals who can CREATE successful careers, innovative solutions, and prosperous communities.
Modeled after successful technology companies such as Google and Facebook, the Digital NEST Technology Workforce Development Center is a hip, cool, and colorful spot that will inspire its youth and young adult members to be creative, innovative, and self-sufficient. The Digital NEST strengthens our community by preparing young people to be technology leaders in Santa Cruz County and beyond.
Offices: Watsonville, CA 95076, US · 318 Union St, Building B, Watsonville, California 95076, US · 210 Salinas St, Salinas, California 93901, US · 7365 Monterey St, UNIT 203 Gilroy, CA 95020, US · 1012 11th St, Modesto, California 95354, US
Find Your Place. Chart Your Course.
Launch Your Career.
Industry
Education
Company size
51-200 employees
Founded
2014
Headquarters
Watsonville, CA
LinkedIn followers
4,966
Total funding
$20K
The Digital NEST CONNECTS youth to a skill-building community that TRANSFORMS them into professionals who can CREATE successful careers, innovative solutions, and prosperous communities.
Modeled after successful technology companies such as Google and Facebook, the Digital NEST Technology Workforce Development Center is a hip, cool, and colorful spot that will inspire its youth and young adult members to be creative, innovative, and self-sufficient. The Digital NEST strengthens our community by preparing young people to be technology leaders in Santa Cruz County and beyond.
Offices: Watsonville, CA 95076, US · 318 Union St, Building B, Watsonville, California 95076, US · 210 Salinas St, Salinas, California 93901, US · 7365 Monterey St, UNIT 203 Gilroy, CA 95020, US · 1012 11th St, Modesto, California 95354, US