Tampa, Florida, United States · On-site
#GetThereFirst Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber i…
Skills: Customer Success Management, Account Management, Cybersecurity, IT Services, Contract Renewals
Tampa, Florida, United States · On-site
#GetThereFirst Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber i…
Skills: Palo Alto Firewalls, Web Application Firewalls, F5, Zscaler, Network Security
Tampa, Florida, United States · On-site
#GetThereFirst Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber i…
Skills: Threat Hunting, MITRE ATT&CK, KQL, YARA-L, Python
Tampa, Florida, United States · On-site
#GetThereFirst Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber i…
Skills: SIEM, Network Security, Firewall Management, Incident Response, Triage
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Manage a portfolio of clients through the entire customer lifecycle, focusing on onboarding, retention, and service renewals. Collaborate with internal teams to identify growth opportunities and ensure customers realize measurable business value from cybersecurity services.
Requires a Bachelor's degree in Cybersecurity, IT, or a related field and 3-5 years of experience in a technical customer-facing role. Preference is given to candidates with experience in a Managed Security Services Provider (MSSP) environment.
#GetThereFirst
Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including best-known brands in the hospitality, financial, manufacturing and communications industries. Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization.
Digital Hands is comprised of innovators leading from the front, fueled by a desire to achieve, test new boundaries, and a determination to do whatever it takes to get there first every time. Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do. At Digital Hands, we take ownership, obsess over our promises, anticipate our customers' needs. and get ahead of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure.
*This is a full-time onsite role in Tampa, Florida.
At Digital Hands, we deliver cybersecurity services that help customers achieve measurable business outcomes. We’re seeking a Customer Success Manager (CSM) to support customer adoption, retention, renewals, and service expansion across a portfolio of clients.
In this role, you’ll work closely with Operations and Sales to ensure customers are realizing value from their services while identifying opportunities to renew and expand their relationship with Digital Hands.
Digital Hands is dedicated to a diverse and inclusive workplace and culture, and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Digital Hands is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
Digital Hands participates in the U.S. Government’s E-Verify program to determine employment eligibility. In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire. To learn more about E-Verify, please visit dhs.gov/e-verify.
This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
By submitting your application, you agree that Digital Hands may collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Digital Hands’ recruitment activities. You may delete your application and/or unsubscribe from receiving notifications of career opportunities at Digital Hands at any time. For additional details on how Digital Hands uses and protects your personal information in the application process, including your rights under the California Privacy Rights Act (“CPRA”), click here to view our Privacy Notice.
Delivering security posture management with the flexibility & support needed for your specific environment.
Digital Hands is a managed service provider built for the real world. We help organizations reduce risk, secure identities, and stay ahead of AI-driven threats without forcing you to rebuild your environment around us. We adapt to your stack, your workflows, and your priorities. So you can do more with less. Too many providers sell rigid, one-size-fits-all services that leave you buried in alerts, short on guidance, and stuck managing the gaps yourself. No tailored playbooks. No real partnership. No help where it actually matters. Meanwhile, attackers are moving faster than ever, using AI and automation to outpace traditional defenses. You need a partner who's flexible, responsive, and backed by real human expertise. That's why hospitals, banks, law firms, and government agencies, organizations with no room for error, consistently rank us #1 in satisfaction year after year. Digital Hands. Get There First.™
Offices: Tampa, FL 33607, US · 4211 West Boy Scout Boulevard, 700, Tampa, FL 33607, US
Delivering security posture management with the flexibility & support needed for your specific environment.
Digital Hands is a managed service provider built for the real world. We help organizations reduce risk, secure identities, and stay ahead of AI-driven threats without forcing you to rebuild your environment around us. We adapt to your stack, your workflows, and your priorities. So you can do more with less. Too many providers sell rigid, one-size-fits-all services that leave you buried in alerts, short on guidance, and stuck managing the gaps yourself. No tailored playbooks. No real partnership. No help where it actually matters. Meanwhile, attackers are moving faster than ever, using AI and automation to outpace traditional defenses. You need a partner who's flexible, responsive, and backed by real human expertise. That's why hospitals, banks, law firms, and government agencies, organizations with no room for error, consistently rank us #1 in satisfaction year after year. Digital Hands. Get There First.™
Offices: Tampa, FL 33607, US · 4211 West Boy Scout Boulevard, 700, Tampa, FL 33607, US
