Peachtree Corners, Georgia, United States · Hybrid
Description Digital Envoy (DE) has been the leader in IP geolocation and VPN intelligence for more than 25 years, serving customers across Streaming Media, AdTech, Cybersecurity, E-commerce, and Data Analytics. Our indus…
Skills: Customer Success Management, Account Management, Client Relationship Building, Customer Onboarding, Renewal Management
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Manage a portfolio of small to mid-sized customer accounts to drive retention, adoption, and long-term success. Act as the primary point of contact throughout the customer lifecycle, leading renewal conversations and identifying growth opportunities.
Requires 2–3 years of experience in a customer-facing SaaS role such as Customer Success or Account Management. A bachelor's degree is preferred, along with proficiency in CRM tools like Salesforce.
Description
Digital Envoy (DE) has been the leader in IP geolocation and VPN intelligence for more than 25 years, serving customers across Streaming Media, AdTech, Cybersecurity, E-commerce, and Data Analytics. Our industry-leading solutions power organizations including Netflix, Hulu, The Trade Desk, PayPal, AWS, Apple, and many others.
Digital Envoy is seeking an Associate Customer Success Manager to help drive customer retention, adoption, and long-term success across a portfolio of small and mid-sized customers.
Reporting to the VP, Client Success, you will own a portfolio of customers, primarily Tier 4, and serve as their primary point of contact throughout the customer lifecycle. You'll partner closely with Senior Customer Success Managers, Sales, Product, Engineering, Marketing, Finance, and Legal to ensure customers receive exceptional service while identifying opportunities for growth and expansion.
This role is ideal for someone with 2–3 years of experience in Customer Success, Account Management, Client Services, or another customer-facing SaaS role who is looking to build a long-term career in Customer Success.
This position is based in Atlanta, GA, with an expectation to work from our office 2–3 days per week.
At Digital Envoy, we are excited about building a diverse team and creating an inclusive environment where everyone can thrive. All employees must be authorized to work in the United States. Digital Envoy provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Digital Envoy complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Requirements
The Inventor of IP Intelligence
Launched in 1999, Digital Envoy introduced the concept of privacy-sensitive IP-based geolocation and IP intelligence, allowing businesses—from ad networks to publishers to websites to retailers and more—to harness the power of location and new intelligence about connected users for a multitude of mission-critical applications. In 2005 Digital Envoy introduced two divisions to help best address the unique needs of its diverse audience segments and business applications: Digital Element, which was created to continue the legacy of providing global geolocation data and services that bring anytime, anywhere relevance and context to online and mobile initiatives; and Digital Resolve, which was launched to deliver solutions that proactively secure online accounts, information, transactions and interactions from login to logout. Landmark Media Enterprises is the majority owner of Digital Envoy. In August of 2021, Digital Envoy acquired Outlogic, a provider of location data for the retail, real estate and financial markets. Outlogic has exemplified high standards and best practices for the collection and use of location data while still allowing companies to develop disruptive tools built on a foundation of quality data.
Offices: 6525 The Corners Parkway NW, Suite 400, Peachtree Corners, Georgia 30092, US
The Inventor of IP Intelligence
Launched in 1999, Digital Envoy introduced the concept of privacy-sensitive IP-based geolocation and IP intelligence, allowing businesses—from ad networks to publishers to websites to retailers and more—to harness the power of location and new intelligence about connected users for a multitude of mission-critical applications. In 2005 Digital Envoy introduced two divisions to help best address the unique needs of its diverse audience segments and business applications: Digital Element, which was created to continue the legacy of providing global geolocation data and services that bring anytime, anywhere relevance and context to online and mobile initiatives; and Digital Resolve, which was launched to deliver solutions that proactively secure online accounts, information, transactions and interactions from login to logout. Landmark Media Enterprises is the majority owner of Digital Envoy. In August of 2021, Digital Envoy acquired Outlogic, a provider of location data for the retail, real estate and financial markets. Outlogic has exemplified high standards and best practices for the collection and use of location data while still allowing companies to develop disruptive tools built on a foundation of quality data.
Offices: 6525 The Corners Parkway NW, Suite 400, Peachtree Corners, Georgia 30092, US
