Toronto, Ontario, Canada · Hybrid
Who is Diamond? We’re a strategic, creative and client focused group of people working hand in hand to solve problems for some really great brands. We always look ahead – changing and evolving as the industry changes. We…
Skills: Account Operations, Account Management, Operational Leadership
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Manage account operations within the TD Account Management department. Oversee operational workflows to ensure efficient account handling and service delivery.
Requires experience at a Senior Manager or Supervisor level. Must be capable of managing account operations in a hybrid work environment.
Who is Diamond?
We’re a strategic, creative and client focused group of people working hand in hand to solve problems for some really great brands. We always look ahead – changing and evolving as the industry changes. We love problems above channels. Insights above fads. Ideas that drive tangible results for our clients.
We are one of Canada’s largest and fastest growing independent agencies. It’s this fact that drives what makes us different from most other agencies. While we have enterprise-sized ambitions we’ve retained our start-up DNA, which is our tenacity; relentlessly focus on quality and client satisfaction. We’re always embracing change; from our clients, the industry and within the four walls of our operation.
Learn more at: experiencediamond.com
Role Overview
We are looking for a highly detail-oriented Account Operations Manager to support one of the agency's largest accounts.
As part of the Account team, in partnership with Account Leads (who retain overall accountability for client relationships and deliverables), this role acts as the operational backbone of the team. It does not own creative output or deliverables; it owns the system that gets them across the line.
They are responsible for keeping cross-functional teams on track and ensuring nothing slips through the cracks across COEs through a daily project triage meeting (scrum). This role reports directly to the VP, Client Partner leading the account.
Success in this role directly impacts client satisfaction and performance metrics, including NPS and quarterly business reviews.
Daily Scrum: Triaging Campaign Deliverables/Actioning Accountability
Governance, Compliance, SLA Coordination
Asset & Deliverables Coordination
Experience & Profile
Skills & Capabilities
We create Ideas that Perform
Diamond is an award-winning integrated creative agency headquartered in Toronto, Ontario. We grow Canadian and North American brands through advertising, digital marketing, experiential, design, sponsorship, influencer and integrated marketing campaigns. Since 2006, our Toronto-based team has partnered with leading Canadian and global brands to create ideas that perform. If you're a Canadian brand looking for a creative agency in Toronto that delivers real business results, we'd love to meet. We exist to create Irresistible Ideas. Ideas that build, grow or transform a business. Ideas that stop you. Move you. And we do it in every communications channel, under one roof, on one balance sheet, with our own skin in the game.
Offices: 477 Richmond St W, 1000, Toronto, ON M5V 3E7, CA
We create Ideas that Perform
Diamond is an award-winning integrated creative agency headquartered in Toronto, Ontario. We grow Canadian and North American brands through advertising, digital marketing, experiential, design, sponsorship, influencer and integrated marketing campaigns. Since 2006, our Toronto-based team has partnered with leading Canadian and global brands to create ideas that perform. If you're a Canadian brand looking for a creative agency in Toronto that delivers real business results, we'd love to meet. We exist to create Irresistible Ideas. Ideas that build, grow or transform a business. Ideas that stop you. Move you. And we do it in every communications channel, under one roof, on one balance sheet, with our own skin in the game.
Offices: 477 Richmond St W, 1000, Toronto, ON M5V 3E7, CA
