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Full-time
bachelor degree
Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Sick Time, 401k With Match
Posted 23d ago
~40 hrs/week
Remote in Mesa, Arizona, United States
Responsibilities
Build and maintain strategic relationships with hospice customers to ensure long-term success and operational excellence. Coordinate with internal teams to resolve issues, manage account performance, and support new customer onboarding.
Requirements
Requires a Bachelor's degree in a healthcare or business field and at least three years of experience in healthcare account management or client success. Proficiency in Salesforce and strong communication skills are essential, with clinical licensure being a plus.
Full job description
Dragonfly Health - A great place to land
Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.
Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.
We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.
Dragonfly Health is our name for a reason.
The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.
Build trusted relationships with hospice customers and become a strategic partner in their long-term success.
Deliver an exceptional customer experience by understanding client needs and aligning Dragonfly Health solutions to support quality care and operational excellence.
Partner with Clinical Managers to promote appropriate medication utilization, patient care outcomes, and cost management initiatives.
Lead recurring business reviews by preparing meeting agendas, facilitating customer discussions, documenting action items, and ensuring follow-through.
Coordinate with Billing, Operations, Customer Service, Implementation, and other internal teams to resolve issues and deliver seamless service.
Support new customer onboarding, implementations, integrations, and post-go-live education to ensure a successful transition.
Maintain accurate customer records, activities, and account plans within Salesforce.
Monitor account performance, utilization trends, and customer health to proactively identify opportunities, risks, and recommendations.
Collaborate with Sales to support customer growth, acquisitions, expanded services, and strategic initiatives.
Participate in customer education, conferences, and marketing events while serving as a trusted resource for clients and internal partners.
What we look for
Bachelor's degree in Healthcare Administration, Nursing, Business Administration, Pharmacy, or a related field (or equivalent experience)
Three or more years of experience in healthcare account management, hospice, pharmacy services, client success, healthcare operations, or a related healthcare environment
Experience supporting hospice, home health, long-term care, post-acute care, or pharmacy customers preferred
Strong relationship-building and communication skills with the ability to influence stakeholders at multiple organizational levels
Experience leading customer meetings, presentations, and business reviews
Ability to manage multiple customer accounts, priorities, and projects in a fast-paced environment
Strong analytical and problem-solving skills with the ability to interpret utilization, operational, and financial trends
Experience collaborating across clinical, operational, billing, implementation, customer service, and sales teams
Proficiency with Salesforce or other CRM platforms and Microsoft Office
Clinical licensure (RN, LPN, RPh, or PharmD) or healthcare-related certifications are a plus
Work Environment: Ability to work independently from a home or corporate office to achieve objectives.
Why Account Manager is so important
This role is more than an account manager—it is a trusted partner who help hospice providers deliver exceptional patient care. By building strong relationships, coordinating cross-functional resources, and identifying opportunities to improve service and outcomes, they play a vital role in helping our customers succeed.
Every conversation, every partnership, and every solution contributes to a better experience for caregivers, clinicians, patients, and families.
Dragonfly Health is the operating platform for care-at-home—the backbone that connects services, data, and clinical intelligence into a seamless experience. By unifying pharmacy, DME, logistics, and data as one system, we eliminate the fragmentation that often burdens post-acute care. Our integrated technology and expert clinical teams work in tandem to reduce clinician burden and ensure predictable, high-quality outcomes for the organizations and patients we serve. Whatever it takes. Wherever it takes us.
Offices: 1201 S Alma School Rd, Mesa, Arizona, US
Durable Medical EquipmentHome Medical EquipmentDME Benefit ManagementHospiceHospice TechnologyDMEDME TechnologyHospice Pharmacyand PharmacyInformation Technology
Dragonfly Health is the operating platform for care-at-home—the backbone that connects services, data, and clinical intelligence into a seamless experience. By unifying pharmacy, DME, logistics, and data as one system, we eliminate the fragmentation that often burdens post-acute care. Our integrated technology and expert clinical teams work in tandem to reduce clinician burden and ensure predictable, high-quality outcomes for the organizations and patients we serve. Whatever it takes. Wherever it takes us.
Offices: 1201 S Alma School Rd, Mesa, Arizona, US
Durable Medical EquipmentHome Medical EquipmentDME Benefit ManagementHospiceHospice TechnologyDMEDME TechnologyHospice Pharmacyand PharmacyInformation Technology