Immingham, England, United Kingdom · On-site
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you c…
Skills: Team leadership, Performance management, Delegation, Customer service, Communication
Belfast, Northern Ireland, United Kingdom · On-site
Are you looking for a position in which you keep things moving and deliver when it matters most? If so, then you could be the newest addition to our team as a Warehouse Operative in our Belfast Warehouse. Be part of the …
Skills: Warehouse operations, Stock handling, Order picking, Order assembly, Warehouse management systems
Cologne, North Rhine-Westphalia, Germany · Hybrid
Gestalte mit uns die Zukunft! Werde Teil unseres Teams in Köln und trage mit deinem Engagement zur Sicherstellung einer reibungslosen logistischen Planung und Organisation. Wir suchen dich ab sofort als Senior Spezialist…
Skills: Logistics planning, Truck organization, Transport coordination, Warehouse coordination, Resource planning
Riga, Latvia · Hybrid
$2k–$2k/mo
Main areas of responsibility: · Maintain and develop business relations with existing and potential customers · Substitute and assist booking department · Prepare and negotiate commercial offers and agreements · Process …
Skills: Sales, Customer service, Freight logistics, Microsoft Office, Excel
Ireland, England, United Kingdom · On-site
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can keep things moving and deliver when it matters most? If so,…
Skills: HGV driving, Vehicle safety checks, Load securing, Delivery management, Paperwork accuracy
Immingham, England, United Kingdom · On-site
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you c…
Skills: Administrative support, Procurement, Purchase orders, Invoice processing, Data entry
Immingham, England, United Kingdom · On-site
Are you looking for a position in which you keep things moving and deliver when it matters most? If so, then you could be the newest addition to our team as a Warehouse Operative. Be part of the movement - and play your …
Skills: Forklift operation, Counterbalance FLT, Loading and unloading, Picking and packing, Health and safety
Lerwick, Scotland, United Kingdom · On-site
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can keep things moving and deliver when it matters most? If so,…
Skills: HGV driving, Road transport regulations, Customer service, Unloading, Safety compliance
Immingham, England, United Kingdom · On-site
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you c…
Skills: Stock control, Inventory management, Contractor management, Administrative skills, Compliance administration
East Suffolk, England, United Kingdom · On-site
$30k–$35k/yr
Are you looking for a position in which you keep things moving and deliver when it matters most? If so, then you could be the newest addition to our team as a Trailer Fitter Be part of the movement - and play your part. …
Skills: Trailer maintenance, Engineering, Workshop operations, Repairs, Compliance
On-site
Vil du være en del af en af Nordeuropas vigtigste passager- og fragtruter? Trives du i en alsidig hverdag til søs, hvor sikkerhed, drift og samarbejde er i fokus? Så har du nu mulighed for at blive en del af maskinafdeli…
Skills: Technical maintenance, Engine room operations, Troubleshooting, Repair, Safety management
Tuzla, Marmara Region, Turkey · On-site
DFDS, lojistik operasyonlarını güçlendirmek ve mükemmel bir müşteri deneyimi sunmayı sağlamak amacıyla ekibine bir Antrepo Takım Lideri arıyor. Hareketin bir parçası olun ve siz de bu yolculukta rolünüzü üstlenin. Genel …
Skills: Warehouse management, Team leadership, Logistics operations, Inventory management, ERP systems
Tuzla, Marmara Region, Turkey · On-site
DFDS, lojistik operasyonlarını güçlendirmek ve mükemmel bir müşteri deneyimi sunmayı sağlamak amacıyla ekibine bir Antrepo Operasyon Uzmanı arıyor. Hareketin bir parçası olun ve siz de bu yolculukta rolünüzü üstlenin. Ge…
Skills: Warehouse operations, Customs legislation, Stock management, Logistics, ERP systems
Tuzla, Marmara Region, Turkey · On-site
DFDS, lojistik operasyonlarını güçlendirmek ve mükemmel bir müşteri deneyimi sunmayı sağlamak amacıyla ekibine bir Antrepo Operasyon Birim Lideri arıyor. Hareketin bir parçası olun ve siz de bu yolculukta rolünüzü üstlen…
Skills: Warehouse operations, Customs legislation, Logistics management, Team leadership, WMS systems
Vlaardingen, South Holland, Netherlands · On-site
Werk je graag buiten en steek je graag de handen uit de mouwen? Als Yardman ben jij de laatste check voordat de reis begint. Je controleert trailers en ladingen, ziet afwijkingen voordat ze problemen worden en zorgt ervo…
Skills: Trailer inspection, Cargo securing, Logistics, Technical insight, Attention to detail
Larkhall, Scotland, United Kingdom · On-site
Do you want to play a key role in keeping a high‑performance logistics operation running safely and efficiently? Are you a hands-on engineer who enjoys solving problems, maintaining equipment, and improving site performa…
Skills: Mechanical maintenance, Electrical maintenance, Fault-finding, Refrigeration systems, Preventative maintenance
Ireland, England, United Kingdom · On-site
Do you enjoy working in a fast-paced warehouse environment and take pride in accuracy and safety? Are you an experienced VNA Driver looking to join a supportive team where you can make a real impact? If so, you could be …
Skills: VNA operation, Warehouse operations, Pallet management, Stock accuracy, Health and safety compliance
East Suffolk, England, United Kingdom · On-site
$25k–$29k/yr
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you c…
Skills: Customer service, Operational planning, Communication, Logistics, Multitasking
Stornoway, Scotland, United Kingdom · On-site
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can keep things moving and deliver when it matters most? If so,…
Skills: HGV Class 1 driving, C+E vehicle operation, Refrigerated transport, Tachograph compliance, Vehicle safety checks
Poznan, Greater Poland Voivodeship, Poland · Hybrid
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Do you enjoy working with data, connecting information from multiple sources, and ensuring that every detai…
Skills: Data analysis, Master data management, Compliance, Finance operations, Data validation
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The Customer Service Team Leader oversees the daily activities of Customer Service Coordinators to ensure high service levels and team performance. They are responsible for managing workloads, resolving escalations, and providing coaching to support team development.
Candidates must have previous experience in leading, motivating, and developing a team with strong performance management skills. Excellent communication skills and a passion for customer service are essential for this role.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Service Team Leader.
Be part of the movement - and play your part.
About the role
As Customer Service Team Leader, you'll be responsible for overseeing the day-to-day activities of our Customer Service Coordinators, ensuring customers receive the highest levels of service while supporting team development, performance, and engagement.
You will be responsible for:
Supervising and supporting a team of Customer Service Coordinators
Delegating tasks and managing workloads in line with business priorities
Acting as the first point of escalation for customer and team-related issues
Ensuring customer enquiries, delivery issues, delays, and tracking requests are resolved efficiently and professionally
Monitoring workload volumes and adjusting team resources to meet demand
Providing coaching, guidance, and ongoing support to team members
Producing KPI reports and ensuring service level agreements (SLAs) are consistently achieved
About you
You'll have previous experience leading, motivating, and developing a team, with strong delegation and performance management skills. You'll be a confident communicator with excellent verbal and written communication skills and a genuine passion for delivering exceptional customer service.
You'll thrive in this role if you have a positive, can-do attitude and enjoy solving problems in a fast-paced environment. You'll be empathetic to both customer and colleague needs, able to think on your feet, and confident making decisions when challenges arise. As a natural motivator who leads by example, you'll be committed to driving team performance while creating a positive and supportive working environment.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us.
Now about what we can give you. You’ll be able to access some fantastic benefits such as:
Life assurance cover
Contributory company pension scheme
Holiday Purchase Scheme
Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
Full employee assistance programme including:
Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
Huge range of retail discounts from high street and online retailers
Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
We operate a transport network in and around Europe with an annual revenue of DKK 30bn and 15,100 full-time employees. Our ferry and logistics network bridges Europe with 33 ferry routes, 8 port terminals, 6 rail lines and 90 logistics locations.
Offices: Marmorvej 18, Copenhagen, 2100, DK
We operate a transport network in and around Europe with an annual revenue of DKK 30bn and 15,100 full-time employees. Our ferry and logistics network bridges Europe with 33 ferry routes, 8 port terminals, 6 rail lines and 90 logistics locations.
Offices: Marmorvej 18, Copenhagen, 2100, DK
